Many issues I encounter from users can be solved by simply updating Photoshop and Adobe Camera Raw to the latest version.
Table of Contents:
What is the most current version?
How do I check for and install the most current updates?
How do I verify if I have the latest version of Photoshop?
How do I verify if I have the latest version of the Camera Raw plug-in?
What if I update Adobe Camera Raw and Photoshop still doesn’t recognize my camera?
What issues have been addressed in the updates?
What if the computer that Photoshop is on is not connected to the internet?
What is the most current version?
Photoshop CS6
- The most current version for Photoshop CS6 is 13.0.4 (Macintosh) 13.0.1.1 (Windows) for perpetual/boxed licensed product and 13.1.2 (Mac/Win) for Creative Cloud members.
- The most current version of Adobe Camera Raw for Photoshop CS6 is 7.4 on both Macintosh and Windows.
Photoshop CS5
- The most current version for Photoshop CS5 is 12.0.4 or 12.1 on Macintosh and Windows.
- The most current version of Adobe Camera Raw for Photoshop CS5 is 6.7 on both Macintosh and Windows.
Adobe DNG Converter
How do I check for and install the most current updates?
The easiest thing to do is to choose Help>Updates… from either Photoshop or Bridge:
This brings up the Adobe Application Manager which checks for updates:
How do I verify if I have the latest version of Photoshop?
Photoshop
To verify you have the most recent version of Photoshop:
Mac: choose Photoshop>About Photoshop…
Win: choose Help>About Photoshop…
This brings up the Photoshop splash screen which displays the version number:
Perpetual license CS6 (Mac) 13.0.4:
Perpetual license CS6 (Win) 13.0.1.1:
Creative Cloud CS6 (Mac & Win) 13.1.2:
Photoshop CS5 (Mac & Win) 12.0.4:
Note: The splash screen also indicate whether you’re running in 32bits (x32) or 64bits (x64).
How do I verify if I have the latest version of the Camera Raw plug-in?
To verify you have the most recent version of Adobe Camera Raw:
Mac: choose Photoshop>About Plug-In>Camera Raw…
Win: choose Help>About Plug-In>Camera Raw…
This brings up the About Adobe Camera Raw dialog which displays the version number:
What if I update Adobe Camera Raw and Photoshop still doesn’t recognize my camera?
See the following article: Why doesn’t my version of Photoshop or Lightroom support my camera?
What issues have been addressed in the updates?
John Nack has created blog posts which highlights the key fixes in each dot release:
Photoshop 12.0.4 update for CS5 arrives
Photoshop 12.0.3 update for CS5 Windows now available
Photoshop CS5 update (12.0.2) now available
Photoshop CS5 update (12.0.1) now available
What if the computer that Photoshop is on is not connected to the internet?
You’ll need to find a computer that is connected to the internet, and download the update to an external drive or media that you can move to the computer that’s not on the ‘net:
Macintosh Updates/Downloads
Windows Updates/Downloads
Direct download links for Camera Raw 7.4:
Comments
I need help with up dats for CS4 if it’s possible, can I ad on the extension for 3D when I boughy my version I opened it before I realized they sent me the wrong one. I have the sixty-four bit edition. All my old plug-ins will not work either they are all 32 bitis is there some way i can make them work. thank you very much
Hi Len. You need help with CS4? How long ago was that? You’re probably past the point of being able to return/exchange it Photoshop Extended. If you’re talking about Photoshop CS5 and you just recently purchased, you should contact customer care to make an exchange. Read this article for details on running 32bit plug-ins:
Plug-in changes in Photoshop CS5:
http://kb2.adobe.com/cps/828/cpsid_82824.html
Some of us Jeffrey cannot afford to upgrade photoshop every time it upgrades(too often) so dont be such a bloody snob, i know people who are still using versions of photoshop far older than CS4.
As far as i am concerned, if a program works it don’t need fixing, so if ‘somebody’ is using Adobe photoshop 6, and buys a Canon Eos 6d, there should be updates available for the program to make the compatibility between the two seamless.
Hi Lee,
That’s perfectly fine if you’re happy with your older version of Photoshop. You don’t need to update. We provide free camera compatibility for versions of Photoshop going all the way back to Photoshop CS2 via the Adobe DNG converter. More details here: http://adobe.ly/ACRandDNG
And, please, let’s not start name calling and keep things productive and positive on my pages, please. Thanks
“As far as i am concerned, if a program works it don’t need fixing, so if ‘somebody’ is using Adobe photoshop 6, and buys a Canon Eos 6d, there should be updates available for the program to make the compatibility between the two seamless.”
You’re joking right? By your logic I should be able to play MP3s on my grandparents gramophone.
What if I run CS2?
how simple…thanks for the heads up- even checking the downloads area doesn’t cover it as well!
Im trying to install an update for CS4….however it keeps telling meto close Adobe Bridge. The problem is that Adobe Bridge is NOT open. As a result I cant upgrade. Any ideas?
Please see this post “Error “Installation cannot continue until… Adobe Bridge is closed” | Installation | CS5:”
http://kb2.adobe.com/cps/506/cpsid_50680.html
Please note that 12.0.4 was released on 5/3 and John Nack has a blog post:
http://blogs.adobe.com/jnack/2011/05/photoshop-12-0-4-update-for-cs5-arrives.html
How can I find out what is new in the newer versions and how important an update is? I have Photoshop ver 12.0.1 x32 and Camera Raw ver 6.0.0.205. The IT people here are reluctant to make available each and every update to each and every application, and I understand them well.
I’ve added a link to John’s blog which outlines the key fixes:
https://blogs.adobe.com/jnack/2011/05/photoshop-12-0-4-update-for-cs5-arrives.html
I have CS4 suite and a D7000. Bridge nor photoshop will read raw files. Why is this?
Hi Adam, you need to use the DNG Converter for legacy support: http://adobe.ly/ACRandDNG
So now all we need is the $500 to buy Photoshop right?
What if your computer with photoshop doesn’t have internet access? Then what?
You’ll need to find a computer that does, and download the update to an external drive or media that you can move to the computer that’s not on the ‘net:
Mac: http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh
Win: http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows
I have Photoshop CS5. Will be available CS 5.5 for me as free upgrade?
There is no Photoshop CS5.5: http://phtshp.us/5_5_Faq
Thanks for your answer.
I have Photoshop CS5 ME version (Middle Eastern) & i cant update to 12.0.4 through update inside Photoshop
any idea!!
Hi Osama, when you say you can’t update, does the update not show up at all when choose updates? Or does it appear in the list of updates and not install? If so, does it give a warning? If it’s the later, try this: http://kb2.adobe.com/cps/902/cpsid_90228.html
It appears that there is no 12.0.4 update for Middle Eastern version. This update does not appear in the update list. It also does not appear on Adobe website. I believe the Middle Eastern version is abandoned.
What version do you have? If you have 12.1 (as opposed to 12.0.1) you have the same version as 12.0.4.
More details here: What is the difference between Photoshop CS5 and the version of Photoshop that comes with Creative Suite 5.5? http://phtshp.us/5_5_Faq
I administer a computer that has 12.0.0.0 ME, digitally signed April 23, 2010.
No update for Photoshop CS5 ME 12.0.0.0 is available, either via Updater or via Adobe website.
Why standard CS5 update won’t work on that edition?
Not sure I understand your question.
I lise John here, am an administrator of a few computers, all with Photoshop CS5 12.0 Middle Eastern version (for Macintosh)
I’ve tried to find an update to 12.0.4 (or any other update for that matter) and couldn’t find any.
Nothing came up when I tried updating it from the application (using Help->updates)
and nothing appears to be relevant for the ME version in Adobe’s documentation here: http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh.
Have I missed something, or are there no updates for the ME version? If so, how should patches and other fixes be applied?
Fotoshop is perfect!!!
I have a problem with the Adobe PS5 that when I open it I have lag when I try to do anything like open new layers or change fonts and every task takes 20sec to response my task
To let you know I have MacBook Pro 2.3 i5
Do you have any 3rd party plug-ins installed?
I have some difficult whit updating of Photoshop 7.0
Hi
I am fairly new with Lightroom 3 and have recently changed from as PC (30 years on a PC) to an i mac. I put lightroom on the iMac however it will not accept the raw files from the camera disk. I use a dSLR Nikon 3100. Please help as I am now starting photography as a new business and am still working on photos on my laptop PC and sitting beside a huge iMac screen which I can’t use. What do I need to do? Thanks so much, I really appreciate the help, Prue
I am currently running CS5 under Wiindows XP with a 32 bit processer. I want to upgrade to 64 bit system with correct operating system but am worried about all the plug-ins I have installed under CS5. If I upgrade to 64 bit operating system and machine what must I do about the plug-ins. Incidently all my plug-ins are of the OnOne, Nik, Pictocolor,Akvis, Neat Image, Noise Ninja variety. Thanks a lot.
FIrst, take an inventory of all your third party plug-ins, then visit the site of each of the plug-in developers. Many have 64bit updates, some free, that you can take advantage of.
Even if there isn’t a 32bit version, you could always run the 32bit version on a 64bit OS in order to use the plug-in.
Plug-in changes in Photoshop CS5: http://adobe.ly/CS5PlugIn
How to run Photoshop in 32bit mode: http://adobe.ly/Run32bit
Hi
I am fairly new with Lightroom 3 and have recently changed from as PC (30 years on a PC) to an i mac. I put lightroom on the iMac however it will not accept the raw files from the camera disk. I use a dSLR Nikon 3100. Please help as I am now starting photography as a new business and am still working on photos on my laptop PC and sitting beside a huge iMac screen which I can’t use. What do I need to do? Thanks so much, I really appreciate the help. beng
Hi Ritchie, what version is your Lightroom? That camera was added for version 3.3. You selected Help>Check for Updates… from Lightroom and installed the latest version? http://adobe.ly/ACRandDNG
I have Photoshop CS5. Will be available CS 5.5 for me as free upgrade?
There is no Photoshop CS5.5: What is the difference between Photoshop CS5 and the version of Photoshop that comes with Creative Suite 5.5? http://phtshp.us/5_5_Faq
there is no photoshop css5 5 what diffrrence between photo shop cs 5 5 and the version photoshop that comes with creative
What is the difference between Photoshop CS5 and the version of Photoshop that comes with Creative Suite 5.5? http://phtshp.us/5_5_Faq
how simple…thanks for the heads up- even checking the downloads area doesn’t cover it as well!
I own photo shop 4. I’m changing laptops but cannot locate my dvd. I do have my # that goes with it. What can i do?
I’ll send you an email.
I own Photoshop CS5 (Mac/Lion) and can not print (Epson 3880 Pro). The errpor message reads:
/Library/Printers/EPSON/InkjetPrinter/Filter/pdftopdf.app/Contents/MacOS/pdftopdf failed
Anu advice?
You might be trying to load a PPC driver (Lion doesn’t support Rosetta emulation of PPC code).
1. Try updating the driver, and/or
2. Run Photoshop in 32bit mode: http://adobe.ly/Run32bit
If either of those don’t work post your question here: http://phtshp.us/AskAQuestion
To whom it concerns.
I put Adobe CS5 onto a G5 and My Apple laptop. Recently, the G5 became unserviceable and I got rid of it, however I forgot to deactivate CS5 before it went to the tip. I have now tried to activate it on my new G5, but it is telling me that the limit of 2 has not been disabled etc. So it does not recognise the trashed computer.
I then tried to delete the whole program from my laptop but it won’t recognise that action either. I still have the disk, what am I supposed to do?
Hi Andrish, I had support check the account for the email address you used to post and they didn’t see a copy of CS5 registered. I’ve sent you an email. I’ll need more info to have someone assist you.
Tack för att ge det här programmet trotts jag ska lära mig mycket med detta.
Hälsningar.
Eraste
I have been using PSCS5 on my iMac & I want to install it on a MacBookPro but I just moved and must have thrown out the disc. Is there any way out of this dilemma? (Other than to buy the full version)&what could I do when the next upgrade comes along & I try to register it?
I have Lightroom 2 & 3 if that’s any help. And I think the last full version was PS3 or 5.
your help would be much appreciated.
If you registered your serial number on Adobe.com (which is always a good thing to do when you first install a product) you can log into Adobe.com and retrieve your serial number. Then you can simply download the Photoshop CS5 trial and enter your serial number.
I’m getting error messages when trying to open a PS file:
first one says, “There was a problem reading the layer data. Read the composite data instead?” And I click “Read composite data” button.
then I get this, “Could not complete your request because the file is not compatible with this version of Photoshop.”
I have Photoshop CS 5 Extended v12.1 – why am I getting this message? I can’t find a newer version than what I have.
hi Kanon,
Where did you get the file from? It may indeed be damaged in some way. Otherwise, the file may not be associated with the correct file type in some way. Can you post more details and a link to the file here: http://phtshp.us/report_a_problem
I have a Mac computer that belonged to somebody else, will I have a problem installing the Photoshop CS5 registered with my name?
Thank You
You shouldn’t. When you register the product, it gets registered to your Adobe ID.
I’m currently running OSX 10.5.8, Photoshop CS4 11.0.2, and Lightroom 3.6. I want to upgrade to Photoshop CS5, but I can’t seem to find a trustworthy place to buy an upgrade from CS4. Places like Amazon want $500-plus for what I assume is a brand-new copy and license. I’ve been looking for two days. Do I have any options here?
Hi Steve,
Since Photoshop CS6 is out now, we offer upgrades from CS4 to CS6 instead of moving towards CS5.
You can purchase directly from Adobe here (Try or Buy links on the right):
http://www.adobe.com/products/photoshop/buying-guide-upgrades.html
How to Download photoshop express editor?
See this page under Mobile: http://www.photoshop.com/products
Bought a new coputer running windows 7. Installed Photoshop CS6 3 days ago and initially it worked O/K, but now it refuses to work. The programme opens but no response when clicking the mouse. Microsoft Office works o/k.
Here are a couple suggestions for you to try:
1. Reinstall your video driver on your windows 7 computer to the latest update from manufacturer website
2. Reboot computer
3. Try restoring your prefs: http://helpx.adobe.com/photoshop/using/presets-preferences-plug-ins.html#preferences
4. Post the question here for further help: http://phtshp.us/AskAQuestion
Jeff: recently updated to LR4.2 and I use PS CS5. Now I get that dialogue box when going to CS5 from LR, that asks you if you want to have lightroom render your photo and you need to update CR 7.2. Of course you can’t do that in CS5. This seems to happen every time Adobe updates lightroom. It happened when lr4 replaced lr3. Any ideas to fix this?
What camera? What happens if you have Lightroom render the photo? That would be the recommended workflow to use the RAW files in CS5 since the ACR 7.2 update doesn’t apply to CS5.
Your other alternative would be to use the DNG converter to be able to work with both applications outside of the camera’s RAW format.
http://adobe.ly/ACRandDNG#legacydng
When I try to run the updater it tells me the server is not responding. I have turned off the virus detection and firewall yet it makes no difference
Does this solution work? http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html
Otherwise, the fine employees who run this forum downloads/install/updates would be the best place to get more help: http://forums.adobe.com/community/download_install_setup
There is no update available for Photoshop CS 3 rigth now
The most current version of Photoshop CS3 is 10.0.1 with Camera Raw 4.6. Is there something else you’re looking for?
How can I get Version 12.1 for Photoshop CS5 updated from my Version 12.0.4 on my Mac.
Apparently Apple says the 12.1 version will work with Mountain Lion while 12.0.4 will not.
I don’t know why Apple would say that. They are identical except that 12.1 allows for subscription. Are you having a problem running Photoshop? Are you getting an error?
Hi, I have a problem when saving files from Camera Raw. When I choose NEW FOLDER and choose the folder, nothing pulls up. When I try to save, the error comes up as THIS FILE CANNOT BE CREATED.
I recently got CS6 and had problems on and off with this and now the error persists. I checked for all updates and everything seems up to date.
Help!
Can you post more details on our feedback site? We can better assist you there: http://phtshp.us/report_a_problem
I bought a nikon p7700 and when I try to update to 7.2 it keeps saying update server is not responding or firewall settings may be incorrect
Sounds like there may be an issue with your firewall settings or try downloading it directly from here:
Mac: http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Win: http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Are you guys updating the Adobe Camera Raw soon? I got a 6D and cant process my raw files :/
Yes. It’s available now. Choose Help>Updates…
Hi, the direct link for Camera Raw 7.3 Macintosh is not working.
Thanks. Errant space in the URL. Fixed now.
Is there a 13.02 update for windows users with a perpetual license?
from above
“Photoshop CS6
The most current version for Photoshop CS6 is 13.0.2 for perpetual/boxed licensed product and 13.1 for Creative Cloud members.
The most current version of Adobe Camera Raw for Photoshop CS6 is 7.3 on both Macintosh and Windows.”
Hi Rob,
Sorry. 13.0.1 is the most current version for Windows perpetual license users. 13.0.2 is a Mac only update adding support for Retina Macbooks. I’ve updated my post.
I updated to 7.3 and still cant process the raw photos from my Fuji X-E1. Also my macbook is not letting me preview the files
That camera should be supported in 7.3. That Mac OS has it’s own raw codec, so if it’s not rendering them either, I wonder if there’s a problem with the files themselves. Post more details on the Camera Raw forum, we can help you there: http://forums.adobe.com/community/cameraraw
Is there a raw converter for elements 10 for a nikon D5200
Hi Ivan,
You can use the free DNG converter mentioned in the article above for support of the D5200 in Elements 10. Otherwise, Elements 11 supports this new camera natively.
I have tried to install the dng convertor without sucess it looks as if I will need to update to Elements 11 many thanks for your reply
Is it not possible to get ACR 7.3 for CS5?
No. But the free Adobe DNG converter gives new camera support to CS5 and earlier versions of Photoshop.
This document explains in more detail:
Why doesn’t my version of Photoshop or Lightroom support my camera?: http://adobe.ly/ACRandDNG
Photoshop CS5 12.0.4 update on MacBook Pro with osx 10.5.8
This is what I did: I already had a clone of my hard drive and since I had a clone that means I had a copy of all the fonts in font book(you can probably just copy all your fonts to an external drive). Step 1: go to font book and select ‘All Fonts’ in the Collection column and all your fonts should show up in the Font column.
Step 2: highlight all your fonts in the font column and then hold down the command key as you deselect the few fonts your going to keep(I kept Arial, Arial Black, Arial narrow, Ballantines(bold, light, regular, demibold), Courier, Geneva, Helvetica, Helvetica neue, Lucida Grande, Monaco). This way your computer has some fonts to use since your about to remove the rest.
Step 3: go to the file menu and choose ‘Remove Fonts’ (have patience as it may take a few for the computer to delete them)
Finally: restart your computer or just leave it on like I did and open photoshop cs5 and your text tool shouldn’t crash your system.
Just add the fonts u want to use now or as time goes by. I had over 1000.
Hi T.holy,
The other option is to validate the fonts, remove the corrupt/duplicate versions, and rebid the font cache. This document has tips and links for troubleshooting fonts.
http://bit.ly/Troubleshoot_PS
7.3 cam raw…… for mac. How do you get this installed on a mac if you do not have CS5. I have PSE 11.
Nightmare.
ian
Hi Ian,
If you have Elements 11, just choose Help>Updates… to install Camera Raw 7.3
I have been showing an update available for Camera Raw since I purchased CS6 last year, however every time I try to update it the update fails, and suggestions?? I cannot edit my raw files due to this in Photoshop (I have to use Lightroom). I shoot with a Nikon D3100 and my OS is Windows 7. Also I am in the market for a new computer, and all have Windows 8 since I cannot afford a Mac. Will I be able to send my programs over to the new computer or will I have to buy them again?? I have been having a lot of hard crashes on the old computer lately.
Hi Lynda, are you getting an error?
Post more details on the Camera Raw forum, we can help you there: http://forums.adobe.com/community/cameraraw
I just got the RAW 7.3 update for my PsE11, and when I read thru the description, I wonder why I actually need it. The lens profiles don’t help anyway in Elements, and the fixes for iphones, LR and TIFF for bridge ect are irrelevant in my case. Obviously I took it anyway … (keen Adobe addict here), just curious if there’s anything in it I will notice? And (knowing this isnt the thread to ask), when will RAW for Elements include lens correction?
Updates include bug fixes and newer camera support – in this case you may not see any differences. http://blogs.adobe.com/lightroomjournal/2012/12/camera-raw-7-3-and-dng-converter-7-3-now-available.html
I want to open my photos in camara raw using adobe bridge, but not works only show this window:
¨Camara raw editing requires that a qualifying product has been launched at least once to enable this feature. ¨
what can I do?
Launch Photoshop to enable the feature.
I have Photoshop CS6, Lightroom 4 and Camera Raw 7.3. When I open images from a Nikon D7000 in Camera Raw, I have no lens correction data or camera profiles available. In Lightroom, all lens correction settings and camera profiles are available for the same images. Any ideas what I should do to fix that?
I thought I might reinstall Camera Raw but the latest version available from Adobe is 7.1. Why is that?
Are your files JPEG or raw?
Jeffrey,
Why aren’t the Camera Raw updates available from the regular Product Download pages? The latest Camera Raw update listed on that page is 7.1. It seems a little strange to have to look for these on a Blog, so where can we find them on the Adobe site?
We’re promoting the use of Help>Updates… mechanism to install updates – our data indicates customers are much more successful installing updates this way.
Help>Updates wasn’t updating my version of camera raw. It showed as an older version 7.1 or 7.2 I forget which exactly but it was 1 or 2 versions behind. Was able to upgrade via the direct download link you posted on FB. Thanks!
I tried to download the new raw update but I have CS4 and it wont install….I can not get my RAW images to open anymore. Can I get any help?
What camera are you having trouble with? Are you sure CS4 supports your camera? Did you select Help>Updates… in order to install the latest camera raw for CS4?
Hi Peter,
my plugin of Camera Raw is 7.4.0.120
that plugin I got from one site on the internet
is the most actual and recent published by Adobe?
thanks
Albert
That is currently an Release Candidate version. The official version will be out very soon.
Problem solved.
“camera raw editing is not enabled bla bla bla “
how to correct ?
in bridge > Edit > preferences > General > behavior > Double click edit in camera raw !
regards
Hello
I have PS CS5 Extended v.12.1 and i try today to update my Camera Raw from v.6.7 to7.4 but is telling me that is now update for me avaible. And also is a little problem on Lightroom v 4.3 i try to use my Nikon D80 in capture mode with him but Lr is not seeing my camera. I can fixed this problem somehow?
Best regards.
Raul
Camera Raw 7.4 is not compatible with Photoshop CS5. For the latest camera support in older versions of Photoshop, please use the free Adobe DNG converter: http://adobe.ly/ACRandDNG
There is a Lightroom 4.4 update available. “Capture Mode”? are you referring to Tether? Doesn’t look like the D80 is a supported camera for tethering. http://helpx.adobe.com/lightroom/kb/tethered-camera-support-lightroom-4.html
Hi,
when i try to update my cs6 it says that is up to date but still i have camera raw 7.3 version ? How to fix it?
Try downloading the update directly and installing: http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected
Using Lightroom 5 beta and exporting to CS6 invokes the question for Camera Raw plug-in version 8.1. Is there a beta ACR 8.1 available?
No, not yet, but stay tuned.
I have two older versions of Photoshop on one computer: Photoshop Elements 3.0 with Camera Raw 2.3 and Photoshop Elements 8.0 with Camera Raw 5.5. (The PS Elements 8.0 came as a package with a version of Adobe Premiere I purchased.) The computer has Windows XP Pro 32 bit installed.
I currently use a Nikon D70 (NEF files) but am considering the addition of a Nikon Coolpix P7700 (NFW files). I want to be sure the NFW files will open in the PSE versions mentioned above.
Can I just download and install Digital Negative Converter 7.4? I will eventually move the PS Elements 8.0 to another PC with Windows 7 installed. Any potential problems with two versions of PSE on the same computer?
You would need to use the free DNG converter to open P7700 in older versions of Elements (Elements 10 or earlier): http://adobe.ly/ACRandDNG
If i upgrade to CC for PS & LR and after the 12month period decide not to continue membership will I still be able to use my previous versions?
Yes, if you own CS6 or an earlier version, you an go back to using those versions after your membership ends, if you like.
If i buy LR 5 & then join CC will I get a reduction in price when i join
No.
Sorry, that’s supposed to say Camera Raw 7.3 WINDOWS, not Macintosh. the Mac link is fine. Thanks!
Hi Peter,
Hmm the link seems to work for me. What issue are you seeing with the link?
Try Help->Update again after deleting following folder contents:
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\\AppData\Local\Adobe\AAMUpdater\1.0
If it still does not resolve your issue then Please provide us with
Camera Raw installer log file at
For Mac:
“Library/Logs/Adobe”,
For Win:
Program Fies(x86)\Common Files\Adobe\Installers
AAM logs:
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\\AppData\Local\Adobe\AAMUpdater
This would help us in resolving the issue.
Please mail it to asnigam@adobe.com
Thanks,
Ashutosh
ACR Installer QE