I get a myriad of questions about camera support in Photoshop and Lightroom so I thought I’d try and answer them in this blog post.
Table of Contents:
- What do I do if Photoshop CC/CS6, or Lightroom 5, does’t recognize my raw files?
- What do I do if an older version of Photoshop, or Lightroom, does’t recognize my raw files? (CS2, CS3 CS4, CS5; LR1, LR2, LR3, LR4)
- What are the benefits of using DNG?
- Why is DNG necessary for legacy version support?
- Additional Resources
I just got a new camera and Photoshop CC/CS6, or Lightroom 5, does not recognize the raw files. What do I do?
First, make sure you have the latest updates for Adobe Camera Raw and Photoshop. (The process to update Lightroom is similar. Launch Lightroom and choose Help>Check for Updates…) It’s always a good idea to have the latest updates installed.
Second, if updating to the latest version doesn’t give you joy and let you open your camera raw files, verify your camera make and model is on the list of supported cameras.
Third, if your camera isn’t on the list of supported cameras check on Adobe Labs for a release candidates of the Adobe Camera Raw plug-in or Adobe Lightroom. A release candidate is a very close to done version of the plug-in that Adobe shares with the community prior to full release for additional testing.
Finally, if your camera came out within the past 90 days, be patient, as you may need to wait for the new camera support. Adobe goes through a rigorous process of adding support for and testing of each new camera raw format. Adobe generally releases updates of the Adobe Camera Raw plug-in and Lightroom to provide new camera support about once a quarter, or about every 90 days. Feel free to drop us request or vote for specific camera support on our Feedback Site.
What if I own an older version of Photoshop like CS2, CS3, CS4 or CS5? Or Lightroom 1, 2, 3 or 4?
A lot of people ask, “Why do I have to buy a new version of Photoshop or Lightroom just to get the latest camera support?”
The answer: You don’t have to. Adobe provides backwards compatibility for the latest cameras for FREE in Photoshop CS2, CS3, CS4 and CS5, as well as Lightroom 1, 2, 3 & 4, through the Adobe DNG Converter.
Download it here:
Win: Adobe DNG Converter 8.1
Mac: Adobe DNG Converter 8.1
What are the benefits of using DNG?
There are other benefits to using DNG besides backward compatibility if you haven’t explored those:
- The metadata, keywords and raw adjustments are stored in the file – along with a processed preview of the image. This makes the file portable and keeps your metadata safe and secure.
- DNG files are smaller than the original raw file, which will save you disk space and time in the long run.
- DNG is an openly specified file format which means the file format isn’t going away. If you use another raw processor that supports DNG, you don’t have to worry about compatibility or portability of your metadata.
Julieanne Kost has created a video on Adobe TV outlining the benefits of DNG in your everyday workflow and how to use the Adobe DNG Converter:
Note: Julieanne goes through the process of converting your raw files to DNG using the Adobe DNG Converter around the 7:12-9:44 point of the video.
Why is DNG necessary for legacy version support?
AKA: You suck, I still want an update for the the Adobe Camera Raw plug-in for Photoshop CS2, CS3, CS4, CS5 or Lightroom 1, 2, 3, 4
The problem with supporting Adobe Camera Raw plug-in updates for legacy version of Photoshop and Lightroom is camera manufacturers insist on creating a new proprietary raw format each time they come out with a new camera – and new cameras are coming out faster and in greater volume. If camera manufactures either settled on a single raw format for their brand of cameras or just used DNG it would make compatibility a non-issue.
It’s untenable to keep updating previous versions of the Adobe Camera Raw plug-in going back to CS2 to support new cameras/raw formats in a timely fashion. Using the DNG converter is the fastest way to deliver backwards compatibility to ALL users (CS2, CS3, CS4, CS5 Lightroom 1, 2, 3 & 4, as well as 3rd party apps that support DNG). This allows us to support the greatest number of customers and cameras as possible.
Additional Resources:
Product Pages
Support Pages
Comments
Having just gotten a Fujifilm Finepix Real 3D W3, I was surprised and disappointed to learn that Lightroom doesn’t even see mpo files. It’s bad enough that Lightroom can’t manipulate that format, but for it not even to be able to recognize the file is bewildering, especially since Adobe Bridge can. (Though Bridge sees the file, it can’t display a thumbnail. That’s something that Cerious’s ThumbsPlus is able to manage just fine.)
To echo Rob’s comment; the 3D MPO (Multi Picture Object) file format has been around long enough. Rather disappointed Lightroom can’t even interrogate the basic meta-data values within the file (considering Bridge can). I figure if enough people ask then maybe one afternoon I’ll flip on Lightroom and whoosh I can avoid that thing FujiFilm put out to manage these files…
And one can check when support was added for a given camera in Camera Raw (substract 3 to the camera raw version to find the Lightroom version) in this document: http://kb2.adobe.com/cps/407/kb407111.html
I totally agree with Michael. It is a shame that a company (and its application) that claims to be on the edge of image manipulation does not recognize the most popular 3D camera around. Come on, Adobe, it is not that difficult, is it?
Feel free to request support here: http://phtshp.us/Feature_Request
Other users can vote up and comment on your idea.
What I’d like to know is why it took so long to get D7000 tethering support, given how quickly its RAW format was supported? That said, I’m incredibly grateful that it’s finally in there!
My guess is there were issues or changes required in the SDK we use from Nikon for D7000 support.
So, the Camera RAW plugin is created anew for each version of Photoshop? I don’t get why so many other plugins work across multiple versions of Photoshop, but the Camera RAW plugin does not. Also, I thought DNG support was added to Camera RAW plugin version 2.4 which is the last version supported for Photoshop CS. Is DNG not supported in CS?
One more question: How does DNG get to be smaller than the original RAW file? Does it throw data away or use compression?
Yes. Camera Raw is more tightly integrated with Photoshop and Bridge than most other plug-ins/filters. Also, there are a lot of changes needed that are platform specific. For example, for CS5, Camera Raw needed to be written in Cocoa and made 64bit for the Mac version. This type of change is pretty radical. Even a lot of other plug-ins/filters needed to be rewritten for compatibility for this.
I have a Fuji S200EXR and Lightroom 3.4.1 cannot read RAF files! The camera has been out around 3 years. I did download DNG Converter but still no good. I have to download into Picasa, (reads files perfectly) the export a folder, then import into LR. But then they are jpeg files. Why is this?
Dave
To be honest, I don’t know in this particular camera’s case.
You can request it here: http://phtshp.us/Feature_Request
I would be great if adobe would have a camera raw plugin
For the highest end of cameras, Sinar. Adobe don’t forget
About us pro’s out there.
You can put in a request Sinar support here: http://phtshp.us/Feature_Request
It seems Adobe being the center of our image processing universe has offered the use of the DNG format to all, yet the manufacturers wish to keep their raw process to themselves. Unless they are proactive and get the conversion info to Adobe before the new cameras hit the showroom we will always be a step behind. It would be nice if DNG were offered as an alternative right out of the box just like RAW + JPEG or TIFF in some cases. As it stands only about 32 cameras create a DNG file at the point of capture.
It would certainly simplify things. Support would be immediate to all applications that support DNG.
If locked down to a particular format, manufacturers could not add anything as new developments come along. Just like if all auto companies had to produce the same car so we could all use the same parts…
Do you have any examples of innovations to come out of any of the proprietary raw formats for the past 10 years?
Hi Jeffrey,
Thank you for the info on the blog. I do have a question related to the DNG backward compatibility workaround. It is camera specific so you may not be able to give me an answer but I am hoping you can point me in the right direction.
Some background: I currently have LR2 (updated to the last released version, I think 2.7) and have Raw files from the Canon 1D Mark IV that I wanted to edit. As the Mark IV came out after LR3, I converted the files to DNG and brought them into LR to edit. What I noticed when viewing at 1 to 1 was a lot of noise (both Luminance and Color) at relatively low ISO’s (400, 800, 1600), even in midtone areas. Given this camera model is supposed to have very good signal to noise performance, even at 3200 ISO and higher, I wouldn’t have expected to see this.
Is it possible that this is a result of the ACR engine in LR2 not being fine-tuned to demosaic this camera’s Raw files (as it doesn’t support it natively) and that the rendered images would have less visible noise using LR3 or is this an issue that I would need to look to Canon for help on? Thanks
Certainly, Lightroom 3′s noise reduction is much improved over Lightroom 2:
http://www.adobe.com/products/photoshoplightroom/features/?view=topnew
There may be something else in play, but if you’re interested in getting the best NR, Lightroom 3 would certainly be a good upgrade for you.
Your camera in on the supported list, you sure you’re using Camera Raw 6.4 or Lightroom 3.4.1?
My camera’s RAW files are supported, but my camera (Nikon D2X) is not profiled in the lens corrections. Why is that? It’s not that long ago that this was Nikon’s flagship pro camera.
Which lens do you have specifically?
I have a link to a list of available lenses here:
What camera lenses are supported through Photoshop (Camera Raw and Lens Corrections) and Lightroom?
Along with details about creating your own profiles or downloading profiles from others.
Somehow I don’t quite buy that last answer.
Even if it were a technical issue, it’s not major and you have the resources to do it easily.
What’s wrong with admitting that it’s part of the strategy to thwart piracy through “inconvenience” (which I can’t say I blame you), and also to force upgrade adoption lessen support fragmentation.
It’s the truth. Like everyone else, we have limited resources. As I state in the article, out goal is to support to the greatest number of customers and cameras as possible.
I am told that the only way that Adobe will support RAW work from my Canon G12 is if I update from my current CS3 to CS5 and presumably also download the relevant plug-in. Is this correct?
And will I then be able to work with RAW captures from my Panasonic DMC-LX3?
I find all this complication predatory on the consumer.
The blog post answers both your questions. Both the DMC-LX3 and G12 are supported in Photoshop CS3 through the use of the FREE Adobe DNG Converter.
Jeffery, thanks for the posting. I’ve been preaching about the free DNG Converter for older versions for a while, but many people seem to think Adobe needs to update their 3 releases ago version for free because it’s inconvenient for them. Another much cheaper way to get integrated RAW support is to purchase the latest version Photoshop Elements which will meet most users needs.
Hi everybody, thanks for article, but it didnt work for me
Is there really one expert who can solve my problem please ?
I tried to write and make previews into jpg in keep it simple style, but if any question to my problem, please ask….. iam being really desperate and this problem stoped me to release any photos
http://img847.imageshack.us/img847/3447/nikonrawintolrproblem.jpg
I red many many forums and nobody is able to solve this problem properly.
It looks that Nikon using his own recipes, which is able to view properly only at Nikon softwares (ViewNX). For example function “Active D-lightning”.
Thanks A LOT for any inputs
Hey Jeffrey,
I am having problems getting lightroom 3.4 to recognize .cr2 files from the canon Eos 1000d. I verified that the camera is on the supported list for lightroom and camera raw.
On import I get the message “The files are from a camera which is not recognized by the raw support in lightroom” and prompts me to check for updates. When I check I am told “Your software is up to date. No updates are available at this time.”
What should I do to get lightroom to recognize the files?
That’s strange. Are the files damaged? Can any other software open them?
Need Samsung NX200 support, got few files, and now waiting for my camera.
Hope you will add ASAP this camera.
Hello, I have an older Power PC Mac G5 (OS X 10.5.8). I recently bought a Leica D-5 and installed the Lightroom software (2.7, as my older MAC does not have the Intel chip) and I’m having trouble importing RAW files.
I can see thumbnails of both the RAW and Jpeg files in the Lightroom import window – but when I hit the import button, only the Jpegs download. I tried to import the DNG converter 6.5 hoping that might help, but a window informs me that the application (DNG) is not supported by my architecture.
Is my chip too old to work with RAW or???
Camera Raw and DNG Converter 6.4 are the last versions to support PPC architectures:
http://blogs.adobe.com/lightroomjournal/2011/03/dng-converter-6-4-last-to-support-powerpc-mac-systems.html
Adobe DNG Converter 6.4 does support the D-Lux 5 and PPC Macs, so download that and you should be in business:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5023
Hi Jeffrey:
Thanks for the quick response. I installed DNG 6.4.
Unfortunately the problem persists. When I attempt to import RAW files into Lightroom from my card reader, I get an error message in the Import Results window informing me “Some import operations were not informed.” Thus, no RAW files import.
If I open DNG 6.4, and try to convert the RAW to .dng, I can see the RAW files (with their preview) as black rectangles on the card reader disk, – but they will not highlight and I cannot select them. It’s as though my computer doesn’t recognize RAW files. Is there something I need to download in order for my MAC to see these files? Thanks, J
Might be better to troubleshoot over at our forum: http://phtshp.us/AskAQuestion
My edits done in the DNG converter and saved to DNG do no show in Picassa. Is there a way to fix this?
Thanks,
Gordon
Hi Gordon, we can help answer that question here: http://phtshp.us/AskAQuestion
I need tethering support for my FujiFilm S5pro and ISpro cameras. They might have some mileage on them but, they are great bodies
Here’s our official feature request area: http://feedback.photoshop.com/
Nearly eight months, the first commenter asked about support for the MPO files created by the Fujifilm Finepix Real 3D W3. I do not know if Adobe is working on this, but I want to add my voice to those who would be extremely happy if the MPO format were supported.
Photos are saved to my hard drive as DNG lightroom will not let me open these files. Is there a simple way to chang them back to JPG if so please send me this information. I am shooting in raw, photos are coming out as JPG. they were saved as DNG and the sersion of lightroom will not let me open them. They want me to buy a software deal for 30.00 more. I cant afford it. HELP
Any version of Lightroom should be able to open a file in the DNG format – so there’s something else going wrong. Post questions like this here and we can help you: http://phtshp.us/AskAQuestion
I want to download a trial version of CS5.5. It downloads and goes thorugh all of the motions of loading but doesn’t.
I get the following message: “DW 065 – display requirements not met for (53CF3920-648B-4F99-8DOS-6A6C5298F57B)
I’m on a Sony VAIO with the 64 bit Windows 7
What is the resolution of your monitor set to? Does it fit the minimum requirements?
http://www.video2brain.com/en/videos-5351.htm
I recently downloaded the CS 5.5 30 day eval to my machine. Everything works perfect. On last day of trial I removed it from my machine using the uninstall program. Immediately after Lightroom 3.5 which I own no longer sees my Compact Flash cards shot from either my Canon MK5D or Canon MKIV D. In addtion to that, the cards are now corrupted and can’t be seen in any machine. LR 3.5 crashes everytime I try a new card.
Everything else on my system is good. I’ve done deep virus scans tried different CF readers. The second my card touches lightroom, it’s corrupted. Any thoughts?
Please post more details over here:
http://phtshp.us/AskAQuestion
We can help there. Thanks.
Man, talk about a great post! I’ve stumbled across your blog a few times inside the past, but I usually forgot to save it. But absolutely not again! Thanks for writing the way you do, I truly appreciate seeing somebody who actually has a viewpoint and is not just regurgitating junk like the majority of other writers today. Keep it up!
I’m stumped! I have a Sony Vaio (VGN-S2791N) that does not show the photos I have imported! On the library mode you can see an outline, and when I select several and go to slide show they do work. Nothing is visible in Develop of Print. Presumably the latest driver is loaded (OS is Windows 7 Ultimate). What is going on?
Everything is up-to-date? Post more details here: http://phtshp.us/AskAQuestion
Okay. Im getting wicked confused here. I have a Canon Rebel T3. Just got it like a week ago. I take a photography class in my highschool so i would say i have a good amount of experience in photography. But this RAW file format is like alien technology to me! I have no idea what it was! So i decided to shoot in it for a couple of shots. Forgot to change it back. Went to an actual photoshoot took a couple hundred pictures and i thought i was shooting in a Jpeg. Opened up my Adobe Lightroom 2 (version 2.7) and it doesnt recognize the .CR2 files. So i decided to research and your blog here tells me to download Camera Raw 6.6 and Adobe DNG Converter. Done. But… same problem. My lightroom doesnt recognize the RAW files!!!!! Help?
Also when i downloaded the Camera Raw stuff, its all compressed. Am i supposed to install this thing? Because in the compressed file, idk what to click on to install it.
Sounds like you are you trying to open the raw files instead of the DNG files after you convert them. You haven’t said what OS you are on, so I’m not sure how to answer your question about the files being compressed. On a Mac, you should have a DMG file to double click to unexpand and run the installer. On windows, you should have a zip file you expand and then install. If you have more questions, I’d post them with more details about your system and the types of files you’re having trouble with. http://phtshp.us/AskAQuestion
I have an issue with opening RAW files.
I have download a trail version of PS 5.1 with a raw version 6.3.
I cannot upload the latest RAW plug in 6.6. A popup appears: close Bridge 5.1 while it is closed already.
Can anyone tell me what to do?
Try this document: Error “Installation cannot continue until… Adobe Bridge is closed” | Installation | CS5
http://kb2.adobe.com/cps/506/cpsid_50680.html
I have been trying to download the Adobe DNG Converter to my Mac. It ends up in the applications folder but when I double click on it nothing happens. It doesn’t open. I have tried downloading several versions of the DNG Converter from old to newest with the same results. I have a dual-core Intel Xeon running Mac OS X 10.4.11 and I am using Photoshop CS3. I need the converter to open RAW files from a Canon S95. Can you help me?
Hmm. It should run on 10.4. Can you post more details here and we can help: http://phtshp.us/AskAQuestion
Hi,
I have Adobe CS4 and an iMac G5 version 10.4.11 and cannot update ACR any further than what I have at present. As I am buying a new camera and will shoot RAW if I was to download the latest version of the DNG Converter suitable for my current operating system and convert the raw files to .dng will I then be able to open them in my version of Camera Raw 5.7.
Thanks
Hi Ian,
Adobe DNG Converter version 6.5 is the last version that will work on PPC (G5) macs. Grab it here:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5257
Your blog does not show up correctly on my android – you might wanna try and repair that
Thanks. I’ll take a look. What version of Android are running for reference?
I took a look on my G2 (android 2.3.4) and didn’t see any glaring rendering issues. If you give me more details I’ll try and track down a device to debug.
I downloaded 50 photos on Adobe Photoshop – Starter Ediotion web site and erased photos off my camera before I found out that you had cancelled the program. I have called Adobe offices 4 or 5 times and people keep giving me web sites to go to that haven’t produced any results. I think there is some simple way for me to retrieve my pictures which I sincerely want and cherish, and would appreciate a mrthod of retrieving the pictures that is simple and straight forward, Please help ! ! John Hurst
Hi John,
Starter Edition simply catalogs the image files that are on your system. This document explains how to find where the files are on your system: http://feedback.photoshop.com/photoshop_family/topics/what_happened_to_adobe_photoshop_album_starter_edition
I am very interested in purchasing Lightroom 3. I am apprehensive though because I plan to buy a new Canon D-SLR this year (like a 5D MKIII or equivalent). I am worried that if Lightroom 4 comes out before the camera body, that LR3 will not release a camera profile for my new camera. Does anyone know if Lightroom 4 will use the same ACR as LR3? Or is using the DNG workflow just as good?
Hi Timothy. I would probably wait a short bit for Lightroom 4 to be released if you’re not in a huge hurry. You can download the either the Lightroom 3 trial or the Lightroom 4 public beta to start learning the program.
I have a Lumix DMC-G2. I used to have no problem downloaded Raw images into Bridge, but since my PC has been wiped(by my computer chap) I can no longer do it. I have downloaded DNG6.6 but get the message “source folder does not contain raw files. But the camera is set to take raw files
If you choose Edit>Camera Raw Preferences… what does it say for the version in the title bar?
I have a Canon T3i with PSE 6.0 and have followed the instructions for placing the Camera Raw.8Bi file in the Plug-Ins/File Formats folder (under Program Files (x86) since it’s Win 7), but I still cannot open the RAW files. What am I doing wrong?
You need to use the free DNG converter for support of T3i in old versions of PSE 6.
Hi I have CS 5.5 and it will not recognise my camera which is an EOS Rebel 600D by Cannon.
I did check and it is on the list you had on the llink in this article. Any suggestions on why and how I can fix the issue would be greatly appreciated.
Thank you,
Lisa
Choose Help>Updates… to install the latest Camera Raw plug-in (6.7) for CS5.5.
I have CS5 and recently the images in photoshop have become very bland. I shoot in Raw and when they open in raw, they are find but when I open the images in PS, they are completely washed out? Suggestions, please. I also have Lightroom 3, which updates automatically.The images there are fine. I’ve tried updating updating CS5, and it says all updates are there but I don’t think so, the last time I had to search the Internet to find them. Appreciate any help you can give me.
I know this is a lot of info, but am upset with CS5.
Sounds to me like you have a bad profile or color management set up. Post more details on the Photoshop forum, we can help you there: http://adobe.ly/PS-U2U
Hi Jeffrey,
Adobe says, that it supports all these raw-formats but it doesn’t really.
I havea Nikon D90 andAdobe Lightroom cannot show the real previews and works not really good with the raw files.
Or can you show me a way to see the real real real Nikon Camera raw nef preview???
I’m not sure I completely understand your problem/question. My guess is you want your the raw processing starting point to look similar to the way the camera processes its JPEG files. The following topics should help:
Adobe Forums: Why does the color and or tone of my image change after import? http://forums.adobe.com/thread/358016?tstart=30
The solution is to use your camera’s profile in the Camera Calibration section of the develop module to approximate the look of the way that Nikon processes the image. This is explained here:
http://blogs.adobe.com/jnack/2008/08/the_dng_profile_editor_whats_it_all_about.html
I was trying to convert .RW2 files from my Panasonic FZ150 via DNG converter 3.7 – 5.4 so that I could then deal with them in Bridge in Photoshop CS2. To-day after reading your blog, I downloaded Adobe DNG converter 7.1. For the first time I successfully converted 6 shots to DNG files. I can see both the DNG conversions and the original .RW2 files in Bridge but I still cannot open the DNG version. I get “The source file does not contain any supported camera raw files”. I am using Windows XP.
What else do I have to do? Panasonic’s only advice is use “Silkypix”.
How are you copying the image files to the computer from camera? Are you using a card reader? or importing directly from camera?
Try with card reader and see if those will convert better … You could also try uninstalling and reinstalling the DNG converter incase something happened during the initial installation
A while back another user had a similar issue which he resolved here: http://photography-on-the.net/forum/showthread.php?t=972538
I have light room 3.6 and cs5. I cant get my raw files to work from my new camera Canon 1dx
Yes, that’s a newer camera supported in the newer versions of Camera raw that you’ll find in Photoshop CS6 or Lightroom 4.
a list of supported cameras by raw version: http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
For you to get this camera’s raw files working in LR 3.x head here for the FREE dng converter:
Why doesn’t my version of Photoshop or Lightroom support my camera?: http://adobe.ly/ACRandDNG#legacydng
I converted my RW2 to DNG using Adobe RAW converter,,, but they are not read by my CS2. My LR 4 reads the converted files,, but not the CS2. CS2 is able to read DNG coming out of my Leica directly. What is the problem here?
Make sure you’ve got the latest ACR updates on your PSCS2 — Help > Updates and load whichever come up for Photoshop.
If you’ve done that and still have trouble, post here for the team to look into it: http://phtshp.us/AskAQuestion
What a load of bollocks. iPhoto which is free with MacOs can read Canon EOD 5d mk iii raw format, but apparently you need to cough up before Adobe is going to support you. Aperture, here I come…
Why doesn’t my version of Photoshop or Lightroom support my camera?: http://adobe.ly/ACRandDNG#legacydng
How do I get files from a sony dscxr100 into lightroom? even the adobe dng converter doesnt recognize the file
Currently we don’t have support with DNG or ACR with this newer camera. We’ll need to wait for an update to ACR and the DNG converter
This is the straight Why doesn’t my version of Photoshop or Lightroom support my camera? Jeff Tranberry's Digital Imaging Crawlspace diary for anyone who wants to seek out out virtually this topic. You react so more its almost wearying to contend with you (not that I real would want…HaHa). You definitely put a new twisting on a issue thats been handwritten around for life. Good bunk, but uppercase!
I own a 5Dmark III and I would like to know when Adobe is going to release the technology in light room Four so that I can tether to light Room.????
The team is awaiting Canon’s SDK to fully support this camera. Stay tuned.
Any word on support for Nikon D600?
THanks
The team’s working on it. Hope to have some news on that in the near future.
I have a canon eos iDX , photoshop cs6 with 7.1 camera raw, lighroom 4.1 .
The camera is listed but I cannot import any of the .cr2 files/
Any other suggestions?
It should work, have you added any other plug-ins that might be conflicting?
Try updating camera raw to 7.2 — labs.adobe.com/technologies/cameraraw7-2/
Adobe DNG Converter 6.3 – 7.2 – Do not expand the folder with the RAW files in Vista 32 !
Any other suggestions?
Can you post more details here so we can help you: http://phtshp.us/AskAQuestion
Using CS5. Just acquired a Canon G15; Camera Raw, last update 5/2012. Are you going to add a G15 patch for CS5 Camera Raw. Raw v7.1 & 7.2 are not CS5 compatible, so are you no longer supporting CS5 Raw?
Per the article above, we’re supporting the latest cameras for legacy versions of PS and LR (LR1, 2, 3; PS CS2, CS3, CS4, CS5) via the FREE Adobe DNG Converter.
Thanks for your response Jeffrey. But, after downloading and installing DNG Converter v.7.2.0.46, I am unable to convert Canon G15 .CR2 files. The DNG Converter does not see G15 .CR2 files in the folder where they reside. (It also does not see Canon D50 .CR2 files, which is quite confusing since I can convert them with my latest version of Camera Raw for CS5. I read the “article above,” understanding the rationale. I’m very willing to convert my G15 .CR2 files to DNG for use with Camera Raw CS5, but presently have some sort of disconnect in all of this. Can you advise?
Jeffrey, after reading the forum, I got the folder selection procedure, but now I’m getting an error msg: no coversion due to file parsing error. Does that simply mean that the G15 .CR2 format has not yet been added?
Ack. Sorry John. I think I responded too hastily as the G15 just came out. Support for that camera is forthcoming. Keep an eye the Lightroom Journal & Adobe Labs for a new version of the DNG converter in the near future.
http://blogs.adobe.com/lightroomjournal/
http://labs.adobe.com/technologies/photoshop/
I’ve gone through all the stuff about DNG and ACR and still don’t appear to have an answer that makes any kind of sense regarding the legacy issue.
What is it about the ACR plug-in that prevents earlier versions of programs such as Photoshop and Lightroom from using the latest version of ACR to process the DNG files produced by the latest version of DNG Converter?
If the DNG Converter (kudos to Adobe for making it free, by the way) has done all the hard work of converting all these different propriety formats to a single, common RAW format, why the issue with earlier versions of software? One of the reasons for a common format such as DNG is that any software that supports the format will continue to work with images from new proprietary formats after processing by DNG Converter.
It seems to me that ACR shouldn’t be addressing the format interpretation issue at all – leave that to DNG Converter – it should be concentrating solely on the aspects that Lightroom tackles in the Develop module. Because of the way Adobe is handling this, those of us who can’t afford to upgrade our software every year or two are unable to take advantage of the latest improvements in ACR. I would suggest a complete decoupling of these processes, keep DNG Converter free (as promised), charge a nominal fee for the developement aspects of ACR so us poor people can take advantage of those improvements regardless of which versions of Adobe software we are using, and then they can charge whatever they feel they can get away with for programs such as Lightroom and Photoshop which can incorporate access to the DNG Converter (if necessary) and ACR as part of their normal operation. This would make updating any or all of these pieces of software so much easier.
Just a thought, but if you can explain why we can’t do this now, I’d appreciate it.
Thanks,
Grimble.
Hi Grimble,
The article above does explain it.
“It’s untenable to keep updating previous versions of the Adobe Camera Raw plug-in going back to CS2 to support new cameras/raw formats in a timely fashion. Using the DNG converter is the fastest way to deliver backwards compatibility to ALL users (CS2, CS3, CS4, Lightroom 1 & 2, as well as 3rd party apps that support DNG). This allows us to support the greatest number of customers and cameras as possible.”
It’s a ton more work to develop and test plug-ins going back nearly 10 years (namely an explosion of OS versions/compilers, hardware that needs to be kept around maintained). Many of the features in the latest version of Camera Raw simply wouldn’t work in old versions of Photoshop running on old operating systems and hardware. Further, at the end of the day, it would pull resources away from innovation in our processing technology and the # of cameras we support. Again, using the DNG converter is the fastest way to deliver backwards compatibility to ALL users (CS2, CS3, CS4, Lightroom 1 & 2, as well as 3rd party apps that support DNG) and support the greatest number of customers and cameras as possible.
I am using Photoshop CS5. Recently I purchased a Canon G15. Photoshop CS5 cannot read the raw files created by Canon G15.
I then downloaded Adobe DNG Converter version 7.2.0.46. However, Adobe DNG Converter still cannot read the raw file created by Canon G15.
Can you help me how to read and edit the raw files created by Canon G15.
Hi Edward, the answer to your question in in my blog post above.
“Third, if your camera isn’t on the list of supported cameras check on Adobe Labs for a release candidates of the Adobe Camera Raw plug-in or Adobe Lightroom. A release candidate is a very close to done version of the plug-in that Adobe shares with the community prior to full release for additional testing.”
That camera is brand new so you need to look on Adobe Labs. Version 7.3 of the Adobe DNG converter will work to make the G15′s files compatible with CS5:
http://labs.adobe.com/downloads/cameraraw7-3.html
Hi! I run Adobe Photoshop CS5 Extended on my iMac, with version 6.7 of the Camera RAW plug-in. I have just purchased a Canon EOS 6D, and obviously I can’t open RAW files from this camera just yet. My question is this: when Adobe eventually includes the Canon 6D on its list of supported cameras, will I need to upgrade to Photoshop 6 to be able to access the Camera RAW plug-in for the 6D? Cheers… JOEL
Hi Joel,
Per my post above, you can use the Free DNG converter version 7.3 for support of the 6D in Photoshop CS5. It’s currently available on Adobe Labs here: http://labs.adobe.com/technologies/lightroom4-3/
Latest version of Lightroom does not support raw files from my new dmc-gh3. I did not know that this would be a problem. Can I get my money back?
That camera was just recently released. It’s currently supported with Lightroom 4.3 release candidate on Adobe Labs:
http://labs.adobe.com/technologies/lightroom4-3/
Official support will be available in the very near future.
Why is there no further questions since last year… The problem has not gone away.. I downloaded DNG did as asked it can’t see my Nikon d4 NEF files (or any files for that matter) CS3 . D4 Windows vista
Hi Allan,
What version of the Adobe DNG converter did you use? You would need 7.1 or later.
Adobe DNG Converter version 6.5 is the last version that will work on PPC (G5) macs. Grab it here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5257
My updates to LR3 and Photoshop CS5 have not solved my problem of not being able to read my Canon CR2 raw files or being able to convert then using dng converter. The camera is a Canon EOS 650 D purchased in early November 2012. The canon software Image Browser can read the file so it seems that the camera is taking the raw photos ok. Can you help or is it just a matter of waiting and watching for updates?
Yes. Read the article. You will need to use the free Adobe DNG converter for support in CS5.1.
Is that CS 5.1 will support new Canon EOS 6D camera raw file ?
Yes. Read the article. You will need to use the free Adobe DNG converter for support in CS5.1.
I have read Adobes argument for not backwards supporting older versions of Photoshop/LR/ACR and I have looked into using the DNG convertor.
But honestly blaming the camera manufacturors for changing formats smacks of blameshifting. I “had” to purchase CS5 in 2011 after buying an EOS5DII which my CS3 would not support and I now I “have” to buy CS6 because my new EOS650D is not suported in CS5. CS5 is only the last iteration and you don’t support it fully!!! No other manufacturor dumps support for the previous version of anything like Adobe does, you could at least support the last 1 or 2 iterations of ACR with updates. Don’t whine about the work involved in doing it either, you guys make software for camera files and if the status quo with manufacturors is what it is then you have to deal with it and provide reasonable support for your licencees that doen’t involve using additional software.
And don’t bother replying with the DNG convertor, honestly do you think making me go through another time waisting process to get my nearly new software to read my camera files is a solution? I am a professional and I do everything within my powers to reduce the amount of time I spend in front of a PC processing files as I process ten’s of thousands every year and Adobe thinks a solution is to make me work more??? You guys make software for camera files, stop whinging about the manufactorors and start supporting at least the last 1 or 2 iterations of your software. That’s what you do, deal with it.
I for one wish there was an alternative to Photoshop that provided better support as I would use it in a heartbeat.
Regards Jeff.
“I for one wish there was an alternative to Photoshop that provided better support as I would use it in a heartbeat.”
I think that’s the point. Adobe is supporting our customers by providing solutions in both the free Adobe DNG converter and constant updates for the latest cameras. Our goal has always been to support the greatest number of customers and cameras as possible. The current strategy is the most effective way to do this.
I think you are missing his point. Almost all software vendors support an N-1 cycle. That means that you support the current and and 1 previous version. That would mean for Adobe CS, you would support CS6 and CS5, including camera updates. The same would go for Lightroom 4 and Lightroom 3.
I’m a student and I can’t justify purchasing a new version every time I need to replace a camera. And also don’t tell me to use the DNG converter. That is not an option, as I have to work with the plain RAW files as they are.
Oh, and to let you know, I’ve been in the IT field for over 30 years, so I do know what most vendors do.
Hi Jeff, we support new cameras 5 versions back – all the way back to CS2 – via the free DNG converter. Not a lot of companies provide that kind of backward compatibility. Again, the issue is camera manufacturers insist on creating a new proprietary raw format each time they come out with a new camera. Leveraging the Adobe DNG converter is the fastest way to deliver backwards compatibility for the greatest number cameras as possible to ALL of our customers.
Lightroom version 4 won’t recognize the raw files from my new nikon d3200. it reads fine from the D300 and D700. Can anyone help?
Sounds like you haven’t updated your Lightroom. There’s an update to 4.3 that supports both those cameras. Choose Help>Updates…
I agree that it makes no sense for you to provide support all the way back to CS2. But I think it is ridiculous that you don’t support the previous version (i.e. CS5). I spent hundreds of dollars for CS5. The least you could do is support the latest version and one version previous.
Guess I will have to just muddle through using Capture NX2 and figure out a way to use HDR Efx2 with that.
The Adobe DNG converter *does* provide the latest camera support all the way back to CS2.
I currently work with Nikon D700 & D300 raw files in PS5.
I have just purchased Sony NEX 6, only to find that PS5 does not recognize them unless I use this DNG converter? I want to be able to convert my SONY RAW files without having the hassle of of going through this converter, is this at all possible, after all it is 2013???
Sorry, no. Camera makers are still producing proprietary raw formats.
Thanks for your reply Jeffrey, I have just found out that Lightroom 4.3 will recognize NEX 6 RAW format, is this true?
One other question if I upgraded to PS6 and added camera raw 7.3 would this recognize the nex 6 raw format?
That’s correct. Either Lightroom 4.3 or Photoshop CS6 with ACR 7.3 will support the Sony NEX-6 natively. Otherwise, DNG is the free option to get support in Lightroom 3 or earlier, Or Photoshop CS2-CS5.
I run CS6 with Camera Raw 7.3. I have had a Canon Mark III since October and have had no problems opening up the RAW files. Tonight that changes. When I try to open my RAW files I get a PS Error Code: U44M1P7 saying that Camera Raw does not support my camera. I ran the updates hoping that would solve the problem and it does not. Everything was updated properly except for the Extension Manager which I get a n error in the downloading. Any thoughts on what is going on?
I wonder if the user permissions are messed up. Post more details on OS/version etc here: http://phtshp.us/report_a_problem We can assist you there.
I have the same problem with my new 5d mark iii
I have just bought Lightroom and upgraded it to 4.3
I have no problem opening the files in Photoshop Elements 11
However, I cannot import into Lightroom 4.3 unless I use the dng converter.
I am running this on an imac
Toby, do you get the same error? (PS Error Code: U44M1P7)
Are you importing from a local drive, a card reader, or directly from the camera?
Hi, I bought a sony a57 and am having no joy with my photoshop 7 or elements 9 in converting sonys awr even tho ive downloaded dng converter. today I deownloaded a trial cs6 to see if its my photoshop programs that are at fgault, but no luck, cant open the arw files at all. any suggestions – im desperate
The SLT-A57 is supported in Camera Raw version 7.1 or later. So if you downloaded CS6 and it’s not opening, you need to choose Help>Updates… to install the latest version of Adobe Camera Raw. More details here: Make sure Photoshop is Up-To-Date: http://adobe.ly/PS-Up-To-Date
When will we get the Camera-RAW of Fuji X100S using Lightroom4?
It’s coming. You can check it out in the Lightroom 4.4 RC here: http://labs.adobe.com/technologies/lightroom4-4/
It seems like i am having the same problem.
I have just bought Lightroom and upgraded it to 4.3
I have a Nikon D7100 and I can’t import my NEF files into Lightroom 4.3. Will there be a new update to support this camera soon?
Yes. Hang tight.
When is Camera Raw going to support the new Nikon D7100?
I can’t give specifics but it will be in the very near future.
I bought the Canon eos 5D Mark III, but work with a macintosh G5 power PC, so I can´t go further than Lightroom 2.7 and Photoshop CS3.
Have I got a way to read The CR2 files from the camera or convert them to DNG without having to buy a new computer?
Thank you.
Unfortunately, I don’t know of any converter for that particular camera that runs on PPC – I don’t even think the Canon software will. You’re best bet is to get on the intel bandwagon. You will see a crazy increase in performance from the modern Intel processors. I had a the last top-of-the-line PPC PowerMac tower as well as the very first Intel iMac that came out was twice as fast to launch and run most applications. I just bought a new iMac for at home and love it.
Can I arrange to be notified when there is a Cameras Raw update to accept raw files from my Nikon D7100?
You can subscribe to the RSS for the Lightroom journal where we announce new versions: http://blogs.adobe.com/lightroomjournal/
I have photoshop cs4 and Bridge cs4 running on a Mac intel based machine running OS 10.4.11 and all works great. I just upg.raded to OS 10.6.8 Nd photoshop works fine but now Bridge won’t recognize or open my raw files (NEF files from my Nikon D90 camera). Do I need a plug in or some other software to read my raw images? Thank you.
You should make sure your camera raw is updated to 4.6. Choose Help>Updates… to make sure you have all the updates.
I have the new Canon Eos M I have downloaded the newest DNG converter, but will not convert my CR2 Raw files, anyone else having this problem. I have tried bersions 7.3 and 4.
Thanks
I haven’t heard of this issue. Post more details on the Camera Raw forum, we can help you there: http://forums.adobe.com/community/cameraraw
I just tried to download some photos from my new Nikon D7100 using Lightroom 3 version 3.6 after updating Adobe Camera RAW to 6.6, and the latest DNG converter. The download seemed fine until I got the screen: “Some import operations which is not recognized by the RAW format support in Lightroom.” When I check for updates I am told that all software is up to date.
I get essentially the same message from iPhoto and Nikon View NX (older version that worked with a D90)
What can I do to download the photos?
Paul
Hi Paul,
Just to confirm, you converted the 7100 files to DNG using the Adobe DNG Converter version 7.4? And when you try and import the resulting DNGs into Lightroom 3 they give that error?
Post more details, including the answers to these questions, on the Lightroom forum, we can help you there: http://adobe.ly/LR-U2U
I recently purchased a Sony RX100, which saves raw files in .arw format. Since I use Photoshop CS3 for Mac and understand that it cannot process raw .arw files, I downloaded Adobe’s DNG Converter v7.4 and converted all of the .arw files to .dng. But, when I try to open the .dng files in CS3, I get an error message telling me “Could not complete your request because Photoshop does not recognize this type of file.” Also, I checked and my CS3 install has ACR v4.6, which appears to be the latest version supported by CS3. Can you tell me if CS3 should open .dng files and, if so, why I’m having this problem. Thanks.
In the DNG converter dialog, click the [Change Preferences...] button and change the Compatibility setting to “4.6 and later” prior to converting your files to DNG.
Help with Importing my D600 .nef files! Please.
I normally shoot raw with my Nikon D7000. I rented a D600 for a recent trip to Iceland. Now I can’t view the .nef files from the D600 in Photoshop, Bridge or Lightroom. Additionally, DNG converter won’t convert them. I feel stuck.
Here are my software versions:
Mac OS 10.8.3
DNG converter: 7.4.0.137 (downloaded to troubleshoot this issue)
Lightroom: 5.0 with ACR of 8.1 (downloaded the trial version to try to troubleshoot this issue)
Photoshop: CS5 12.0.4 with ACR of 6.7.0.339
I transfer the files from my card reader to my hard drive with Nikon Transfer 1.52
Lightroom, Photoshop and DNG converter all working fine for my D7000 .nef files. However when I try with the D600 files I get errors. Lightroom says, “The files are not recognied by the raw format support in Lightroom.” DNG converter says, “The source folder does not contain any supported camera raw files.”
Any help would be greatly appreciated. Thank you.
Hi Eric,
Which version of the DNG converter are you using?
Lightroom 5 should support the D600 but Photoshop CS5 would definitely need the files converted to DNG.
It would probably be best to post the details on the Camera Raw forum, we can help you there: http://forums.adobe.com/community/cameraraw