I’ve tried to create a roadmap to finding help with purchases/orders, downloading, installing and activating your product.
Table of Contents:
Create an Adobe ID and Register Photoshop
Access Adobe Store Orders
Download, Install & Setup
Product Activation
Create an Adobe ID and Register Photoshop
First off, it’s extremely important to have an Adobe ID and register your copy of Photoshop. Benefits of registering your product:
- It protects yourself from losing your serial number
- It protects you from counterfeit software
- Streamlines your support experience through:
- Access to helpful community forums to ask questions, report problems and submit feature request
- Ability to create an online support case, not just during business/support hours, and interact with support via email
- Ability to contact support via Chat or Phone
If you need help creating or accessing your Adobe ID account, please consult the following documents for assistance:
- Create an Adobe ID or log-in to an existing Adobe ID account
- Adobe account, password, and sign in FAQ
Access Adobe Store Orders
If you purchased a product from Adobe and need help with your order, try the following links:
- Check your order status online anytime using your order number
- I want to change or cancel my order
- I want to check the status of my refund
Don’t see the answer to your question? Contact support: choose “Photoshop” as your product, Choose “Orders, Refunds, and Exchanges” as the topic you need help with, then click the button [I still need help...] to be given options for chat and phone support if the self-help solutions provided don’t solve your issue. Chat support for order issues is available 24/7. I personally prefer the chat option over phone.
Download, Install & Setup
Bar none, this is the best place to find answers, ask questions and get help for download and install problems is in the specialized community where help is available 24/7:
Frequently Asked Questions:
- I am having difficulties downloading my purchased Adobe product
- Downloading a trial Adobe app — Adobe Download Assistant FAQ
- Should I uninstall the Photoshop CS6 beta before installing CS6 apps?
- Creative Cloud Download & Install FAQ
- CS6 applications in Creative Cloud unexpectedly revert to trial mode
- Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4
- Error “Installation cannot continue until… Adobe Bridge is closed” | Installation | CS5
- Adobe Creative Suite Cleaner Tool
If your question isn’t answered or you can’t find the the answer you need, please contact support: Choose “Photoshop” as your product, Choose “Downloading, installing and setting up” as the topic you need help with, then click the button [I still need help...] to be given options for chat and phone support if the self-help solutions provided don’t solve your issue. I personally prefer the chat option over phone. Chat & phone support for download and install issues is available Monday-Friday, 5am-7pm PST.
Product Activation
During the installation of Photoshop CS6, you will be asked to be online and use your Adobe ID to activate your software. You will only be asked to do this once, when you install your product. If you’re not online at the time of install, you will have 7 days to go online and complete this process. If your product is a subscription or Creative Cloud membership, activation will take place once every 30 days for a subscription license check. (This happens in the background) If you are not online for 30 days, your software will remind you to connect to the Internet.
If you need help creating or accessing your Adobe ID account, please consult the following documents for assistance:
- Create an Adobe ID or log-in to an existing Adobe ID account
- Adobe account, password, and sign in FAQ
If none of the self-help solutions work for you, contact support: choose “Photoshop” as your product, Choose “Activating my product, or serial number issues” as the topic you need help with, then click the button [I still need help...] to be given options for chat and phone support if the self-help solutions provided don’t solve your issue. Chat support for activation is available 24/7. I personally prefer the chat option over phone.
Comments
Hi,
I loaded the photoshop software on my PC but after I shut down and restarted my system would not restart until I went through the restore backup procedure which removed photoshop. The photoshop files seem to be still on my pc but I can’t seem to see a startup file to get me going again.
Can you help me to get the show back on the road again?
Best regards,
Ken
If there isn’t a Photoshop.exe file in the “Programs” folder, I’d try a reinstall of Photoshop.
I downloaded a trial copy of CS6 then purchased the program. When I installed the serial number I didn’t have an internet connection. After 30 days a window popped up stating that the trial had expired. I uninstalled the trial copy and installed a fresh copy. When I try to enter my serial number it says: This license has expired.
Hey there Rodger, you shouldn’t have needed to uninstall the trial and reinstall the software – in theory you should just be able to activate the trial permanently by entering the key you bought. Nevertheless, there should be no harm in doing that either.
If there’s no way you can get the software to accept your SN with Internet access on, then try contacting Adobe support via one of the options mentioned in “Product Activation” above.
There are also other ways to activate the software… See this FAQ for more details:
Adobe Software Installation and Activation FAQ
http://www.adobe.com/products/activation/pdfs/CS6_external_starting_3_22.pdf
Yesterday I successfully installed Photoshop Elements 11. Seemed to work fine as I played around with it. Today I was asked to open Adobe Applications Manager to update Photoshop Elements. Everything went fine until I received instructions that I was to close ElementsAutoAnalyzer.exe. I can’t find that toclose. The Update stopped on Photoshop Camera Raw 7.3.
Can you suggest what to do?
You can either bring up TaskManager and kill the process, or simply restart your computer, but launch the Editor only and choose “Help>Updates…”
Thanks! I will give that a try!
Okay, tried your suggestion, but the results are the same. About 9% into the update, I receive instructions to close ElementsAutoAnalyzer.exe. I cannot find this.
I closed everything, including the Editor, but the update still stalls.
Any other suggestions?
I have an old version of Adobe Photoshop 7.0.1 and it is locking up. Currently I have Windows Vista…..were can I down load updates or fixes from?