I’ve assembled some Q & A around to Lightroom CC/Lightroom 6 below. If you don’t see your question answered below, let me know in the comments section and I will try and answer.
- Will the prior version of Lightroom be uninstalled?
- Where can I find training materials for Lightroom?
- What features are GPU accelerated in Lightroom and Camera Raw? What are the hardware/software requirements?
- Why am I not seeing the Lightroom CC upgrade/download in the Creative Cloud application?
- Are Lightroom 6 and Lightroom CC the same thing?
- Where can I find the Lightroom 6 trial?
- Is Lightroom still available as boxed software?
- I just purchased Lightroom 5. Do I qualify for a free upgrade?
- What user reported issues have been fixed in Lightroom CC and Camera Raw 9?
Will the prior version of Lightroom be uninstalled?
No, your prior version will not be uninstalled. Lightroom CC will be installed side by side. You may uninstall the prior version one you’re comfortable in the new version of Lightroom.
Where can I find training materials for Lightroom?
Learning resources can be found on the Lightroom product pages, on Adobe TV, and on the Lightroom YouTube channel. See this blog post for a complete list of free learning resources from Adobe.
What features are GPU accelerated in Lightroom and Camera Raw? What are the hardware/software requirements?
Why am I not seeing the Lightroom CC upgrade/download in the Creative Cloud application?
Lightroom CC won’t be shown in the Creative Cloud desktop application if your system doesn’t meet the minimum system requirements. It’s likely you are on a system with Mac OS 10.7 or earlier, or a 32-bit version of Windows 7 or 8. If you system meets the minimum requirements, try signing out and back into the Creative Cloud application and see if the Apps panel updates.
Are Lightroom 6 and Lightroom CC the same thing?
Lightroom 6 is the perpetual license of Lightroom CC, but it does not include access to the Lightroom mobile apps on iOS & Android or Lightroom web.
Where can I find the Lightroom 6 trial?
The trial can be downloaded here. All trials are branded Lightroom CC. If you purchase a perpetual license version, you can license the trial to convert it to Lightroom 6.
Is Lightroom 6 still available as boxed software?
Adobe does not sell boxed products from Adobe.com. You can find boxed copies at 3rd party retailers. You can purchase a perpetual download version of Lightroom 6 on Adobe.com here. Note, the perpetual license doesn’t provide access to Lightroom mobile or Lightroom web.
I just purchased Lightroom 5. Do I qualify for a free upgrade?
See this document to see if you qualify: Do I qualify for a free upgrade?
What user reported issues have been fixed in Lightroom CC and Camera Raw 9?
- Canon 70D – Highlight recovery shifts toward magenta
- Facebook Page albums aren’t available in the publishing mananger setup
- Pressing Delete while spot removing hides all other spots (Win only)
- catalog:createVirtualCopies(…) does not create the proper number of virtual copies when multiple photos are selected in library loupe or develop
- Banding issue with Nikon DF camera matching profiles
- When you drag to reorder images in the grid, the image you’re moving sometimes ends up in the wrong location on Mac
- Next/previous slide buttons should be dimmed during preview playback
- In certain cases, a corrupt preview cache will put the app in an endless restart loop
- Intermediate step displayed when switching between crop and uncropped states
- When photos are missing, but smart previews are present, user should be able to email photos
- When creating a Smart Collection with the Criteria Cropped=True. Videos show up in the collection in spite of not being cropped
- Movement of a folder into a subfolder can fail if names are similar
- Issue with logging into Lightroom mobile in some instances
- Having a very large number of Develop presets causes Lightroom to perform poorly
- Issue with keyboard input for Polish letter ą
- Specific book template won’t allow spine text
- The color profile of the photo is incorrect when playing slideshow in full screen mode
- Internal error when you sync develop settings with an offline video selected
- Aspect Ratio menu is inconsistent when rotating a crop
- Lightroom fails to read some xmp sidecars
- Export Manual Slideshow to PDF, playback is not manual
- Attempting to drag Lr icon in Dock while Lr is in Full Screen locks machine (Mac only)
- Photos are placed in different order if choosing different page template when using auto-layout
- Tracking the spurious need to republish random photos
- Info overlay shows in full screen mode when activated from loupe view (Win only)
- Smart collection with criteria “Collection” does not find expected results
- Tiling appears when painting (Retina Only)
- Need to select “Mark as Up-to-Date” twice before a photo is returned to the Published Photos part of the grid
- Slideshow: arrow keys always advance through filmstrip, even if a field has focus (Mac only)
- Moving mouse from Grid to Folders area sometimes Leaves Mouse Pointer as Double Arrow
- Moving photos between folders in Library can sometimes fail. (Win only)
- Keyword search fails on some multi-word keywords
Comments
“Where can I find the Lightroom 6 trial?”
the answer to that question does not answer the question at all. 🙁
Without all the Adobe cloud app and Adobe ID hassles?
The trial can be downloaded here: http://www.adobe.com/downloads.html
Hi Jörg,
It sounds like what you are looking for is the Lightroom 6/CC direct links, if you just want to download the Win/Mac installers straightaway.
Hope that helps!
Can you clarify if standalone LR6 will receive bug fixes? Listening to Scott Kelby, it seemed like what you buy is what you get with the boxed version. I understand no new “features.” But I’d like to know that at least if some bugs/performance issues are found that they can be fixed and I won’t be left with a paperweight.
Also where is the upgrade pricing?
Yes, LR 6 will get bug fixes.
Will there be an upgrade ($79) to go from Lightroom 5.7.1 to Lightroom 6?
Yes. Go here: https://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software_sl_mostpopular.html
Click [Buy] then [Upgrade] then select your “I own:” version.
I’ve downloaded and removed Lightroom CC several times, I’ve removed all Adobe 5 versions of everything, the program shows the splash screen for 1 second and is gone. Both on my Apple Pro (new) and my MacBook Pro. Spent hours on this! Frustrating!
Try signing out and back into the CC app. Instructions here: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
That worked. Thanks for the info. You just Lightroomed up my life!
Hi, I’ve installed Lightroom CC (on trial) on my MacBook Pro, where I already have Lightroom 5 running on trial. However, every time I try to launch Lightroom CC, the launch window is visible for a moment gets closed. Essentially, I haven’t been able to try Lightroom CC as of now. Should I uninstall Lightroom 5 to try Lightroom CC.? Please advise…
Try signing out and back into the CC app: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Thank you for putting this together Jeff. It will be shared with my user group.
Thank you Celeste!
Just installed LR cc… and now when I try to run a slideshow all I get are blank screens! I use this feature with every client, so back to LR 5… How do I fix this?
When you say blank screens, are they all black? All white? or blue?
I see Blurb remains the only supplier in the Book Module. Is there a plan to add more sellers?
I Have Yosmite 10.10.3, and I always use lightroom. I have also creative cloud. The lightroom 5 worked perfectly, but when I installed lightroom cc, it doesn’t work anymore…what should I do?
Lightroom CC isn’t working? Try signing out and back into the CC app: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Hello,
I have a Yosemite 10.10 and I always use lightroom.
Today I format my imac and upgrade all Adobe CC 14 include the new lightroom but when I tried open the lightroom the programa blocks and send a message “Internal Error” – Failed to change modules.
It is not possible to create the necessary folder: / users / wilson pereira / library / Application Support / Adobe / Lightroom / Develop Presets
And doesn’t open.
What should I do?
Sounds like a permissions issue. Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Permissions
Hello,
is there a way (=special price) to upgrade from Lightroom 5.x to a CC subscription (preferably Photography)?
Kind regards,
Anestis
There’s only one low price for everyone at this point.
Hello,
I recently tried to import some new photos that are RAW from my Nikon with a different lens. Lightroom 5 is telling me i need an update somtheing, but i’m not sure what to do after that. Can someone help me please?
Thank You in advance
What Camera Model?
Why, when right-clicking and choosing “edit in” or “open as layers in” Photoshop CC, does Lightroom CC require Camera Raw? LR5 never needed ACR.
Thanks.
No. Lightroom doesn’t require the Camera Raw plug-in. It has the camera raw processing engine built in to the Develop module.
I uploaded the newest update for LR CC 2015 last night and am having issues with the crop feature. I can use it once, but when I try to return to it, I am getting a large blue box with a large white line X running through it. And ideas? Thanks!
First, update your video driver. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.
Just doing Windows Update won’t give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
If that doesn’t work, go to Preferences>Performance and uncheck “Use Graphics Processor”
I tried to export 72 CR2 files synced to the corrections I had made. It exported 45 but gave an error message “could not open 27 files”. What does this mean? It give no clues. The photo’s were taken with the same camera at the same time.
What are your export option settings? I’m going to venture a guess that you specified a “Limit file size to:” value that is too small.
Installed lightroom cc through CC desktop app and it still opens 5.7.1 and I don’t see LR CC in my pc program lis tand CC says it’s installed and up to date.
Do you see it if you go directly to the Programs folder? Or you double-click the Lightroom CC app icon in the Creative Cloud application to launch it.
Hi, I have a license (one off payment) for Lightroom 5 (currently in version 5.7) and I wonder how can I upgrade to version 6. I’m not interested in subscription at all, and I’d like to get a discount, as I’ll be *upgrading*, not buying the whole thing from scratch. The current pricing looks quite complicated to me. Could someone please elaborate how can I upgrade? Thanks!
Visit this page: https://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software_sl_mostpopular.html Click [Buy] then select “Upgrade” and your prior version to get the upgrade price.
I already have a subscription to Creative Cloud and want to download the new Lightroom CC. I have version Lightroom 5.4 on my Macbook pro, which I don’t use often, but still want to have all the updates. I have the new version on my desktop. Can you provide a link where I can do this? Thanks.
Just download it from the Creative Cloud application.
I downloaded the new version of Lightroom CC today. I then uninstalled the Lightroom 5 using my desktop Creative Cloud. I am noticing a feature from Lightroom 5 (that I found sped up my work process) that is not in Lightroom CC. In 5 you could highlight the photos you wanted to batch edit, right click, hover over develop settings then you would see user presets and could pick your custom presets from there and it would apply to all highlighted photos. Yet when I do this in Lightroom CC it seems the only way to batch edit is to paste previous settings? Did something not install correctly or have they removed this option when updating to the newer version?
Thank you so very much for your help.
MP4 and AVI video clips will not show in full screen in Slideshow Module.They play just fine in Library and fill screen, but when I switch to Slideshow module, video images shrink to about one quarter size in both the Preview and Play modes. I have tried changing presets and options to get Slideshow to play with full screen video but with no luck?
Post more details on your issue here: http://phtshp.us/report_a_problem If you can post a video file that exhibits this issue to Creative Cloud or dropbox and provide the link with your report, that might help the team to reproduce. Thanks.
How do I uninstall Lightroom 5 now that I have Lightroom cc installed on my MacBook Pro?
If you’re comfortable with Lightroom CC, you can simply drag the Lightroom 5 application to the trash, or leave it in place.
hi, i also have trouble getting LR 6 CC installed. same issue, macbook pro 2009 model, running latest yosemite
splash screen comes up and disappears. i have tried uninstalling it and re-installing it again but to no avail
also signing out of CC and back in did not help
any advice please?
Hi Francois,
Try creating a new Admin user account and run Lightroom from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Permissions
Hello can someone help I have the big blue screen with white x. Can not see photo light room or camera raw. Operating system windows 7
Hi Richard,
I would suspect an old/bad video driver.
First, update your video drivers. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.
Just doing Windows Update won’t give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
If that doesn’t solve it, go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab.
I think it’s important to let you know there are some issues with RAW from a Samsung Camera. It’s been crashing under developed mode. I’ve never experienced anything like this in LR5. Hope to be useful info.
I would suspect an old/bad video driver.
First, update your video drivers. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.
Just doing Windows Update won’t give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
If that doesn’t solve it, go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab.
Hi,
This is kind of confusing: On Amazon you can get the boxed Version of LR6, but no upgrade. Directly on Adobe’s site, you can get the upgrade from LR5 (and others), but no boxed version. Where can I get a boxed upgrade version?
Thanks
H.Man
Upgrades are not available as a boxed product. Upgrades are only available from Adobe.com as a download.
Thanks for the info. I will never understand Adobe’s incoherent product politics. All other products, even recently released ones, are definitely available as boxed upgrades, as was LR until v5, and I will always prefer to have original Installation media and perpetual licenses when I spend lots of money…
You can always burn your own DVD, or store the installer on a local drive. We maintain an archive of installers going all the way back to Lightroom 1 (CS2 on the Photoshop side), so if you ever need to reinstall, you can grab a fresh installer from Adobe.com
Creative Suite CS6 upgrades were also only available for purchase from Adobe.com as a download.
The problem with DVDs is they are out of date shortly after we ship and when we provide an update and you have to go to Adobe.com to download an updated version of the product. Lightroom was updated to 6.0.1 earlier this week.
Further, neither Apple nor Microsoft ship a system with an optical drive. DVDs for software installation are going the way of the dodo bird.
Well, Microsoft doesn’t sell any PCs at all, so of course there is no optical drive. Almost all PCs with MS operating system do have an optical drive, and rightly so. Apple is hardly a benchmark anymore. If it is, you can strip 10/30 bit graphics support from Photoshop and Lightroom, because Apple doesn’t ship this, too.
Photoshop CS 6 upgrade is definitely available on DVD…
Yes, DVDs are outdated soon after release. But when I spend lots of Money I want a hard copy on a data carrier, that’s the way I see it.
Thanks
Microsoft sells Surface Pro 3: http://www.microsoft.com/surface/en-us
CS6 upgrades have only been available on Adobe.com and not in the channel (e.g. Amazon). We eliminated boxed product sales from Adobe.com at the same time.
While I expect to use LR CC for the foreseeable future, either as part of the full CC or Photography bundle, I’m concerned about what will happen should I decide to leave (age, or worse). Assuming I still have LR 5 installed, what will happen if I try and open the current (LR CC) catalog?
Catalogs aren’t backwards compatible, but you will still have access to your images and the projects you created: http://blogs.adobe.com/lightroomjournal/2014/07/what-happens-to-lightroom-after-my-membership-ends.html (Map and Develop are, however disabled)
I have 1 desktop with RAID, and 1 laptop. Both I use with my catalog on dropbox so I can work most of the time on my laptop. The files are on my raid. The problem is it’s way to slow. Any ideas what do bottleneck could be?
And in general: I think LR is still way to slow. Adobe, when is this gonna be resolved?
This is not a supported configuration. We do not recommend synchronizing a catalog file using a syncing service. It’s dangerous and could lead to a corrupt catalog.
Anytime I open the “Develop” module, the actual selected photo doesn’t show. I move the cursor around and in the histogram, numbers are changing and I can swap before/after settings but I never get to see the actual preview of the photo I want to edit. After multiple crashes, I clicked the dialog to see what it was saying and it said Fault Module: Camera Raw.
I’ve reinstalled Lightroom CC 2015 twice, deleted preferences and restarted but the same thing keeps happening. Live Adobe Chat couldn’t suggest anything else. Can anyone else?
I would suspect an old/bad video driver or an unsupported graphics card.
First, if you’re on windows, update your video drivers. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.
Just doing Windows Update won’t give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
If that doesn’t solve it, go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab and restart Lightroom: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html
I am a Lightroom & Photoshop CC user. I have updated to the latest version. I believe I also am updated to Camera Raw 9.1 and still… in my lightroom there is no slider “dehaze” although I can find it when I use Bridge to open a photo in Camera Raw.
I’ve been trying and searching and reading and find nowhere any answer that would solve this problem.
Can you help?
Yours truly
What is your process version set to? You need to be on Process Version “2012 (current)” to see the dehaze slider: https://helpx.adobe.com/lightroom/kb/compatibility-of-new-dehaze-adjustments.html
I purchased LR 6 but I need the update to 6.1 in order to open my Raf files (Fujifilm X-T10)
I downloaded the update from “Keep my lightroom up to date” but now I can´t install it. Adobe keeps saying “Application Manager might be damaged”
I renewed the application Manager but it didn´t help
Any ideas?
Try this solution: https://forums.adobe.com/message/7473425#7473425
I have Lightroom 6.2.1, which is the latest automatic update provided by Adobe.
When I select to Edit in Photshop (Photoshop CS6), I get message “This version of Lightroom may require the Photoshop Camera Raw plug-in version 9.2 for full compatibility. Please update the Camera Raw plig-in using the update tool available in the Photoshop help menu.”
However, ACR 9.2 is not compatible with CS6. Adobe has by their wisdom got me here……now get me through this anomilly.
See this post: http://blogs.adobe.com/lightroomjournal/2015/07/update-to-camera-support-policy-in-cs6.html
Hi
I updated my Medion notebook last week from windows 8.1 to windows 10. Everything runs smoothly except adobe lightroom CC 6.0. When I start the program it stops when I see the starting picture with a message box informing that the program stopped working due to a problem. No reference to the nature of the error.
I have deleted the program several times and downloaded again but I still have the same error.
What do I do ?
Sounds like a video driver issue. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#UpdateDriver
Just doing Windows Update won’t give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences
Hi,
Long time user of Lightroom 4 and upgraded to 6 about 4 months ago. Have updated to 6.4 and also 9.4 raw. Using a Nikon D800e and having problems with L6 recognizing my files. Unable to read files for all files.
Any thoughts? Thanks…..
Are you saying that Lightroom 6.4 won’t open the files but Camera Raw 9.4 will? Or both are having trouble opening the files? Is it all files, or only some of the files that having issue? Are you using Nikon Capture to import the images?
Here’s a question:
I’ve upgraded LR to LR6.5, when I went to edit an image in Photoshop it stated I needed the Camera Raw 9.5, however the CR9.5 is for LRCC and 9.1.1? is for LR6.1.1? perpetual license.
Which version of CR do I need to on LR 6.5 perpetual license, because there is an issue here?
My PS is PS CS6 v13.0.1 extended.
Naturally if I do a check for updates it bring up the PS CC(2015) and LR CC(2015).
Looks like you’re running Photoshop CS4. If you want matched Camera Raw versions, your best bet would be to get the CC Photography Plan which give you the latest updates for compatibility between the two applications.
hay posibilidad que lightroom 4 me abra archivos NEF Nikon 5500 ?, o Photoshop elements 10 ?
Jesús
Use the free DNG Converter for support of newer cameras in older versions of our software: https://helpx.adobe.com/photoshop/kb/why-is-my-camera-not-supported.html
I have just installed Lightroom CC via Creative Cloud.
It seems to be having a problem opening Sony ARW files from my Sony RX100M4. I checked the supported camera page and it is listed as a supported format.
Peter.
That camera is supported. Can you confirm you have the 6.1 update? http://blogs.adobe.com/lightroomjournal/2013/06/keeping-lightroom-up-to-date.html
I have light room 3.6 and photoshop cs4. I am using window vista
I just purchased a Fuji X-E1, I can’t transfer files from the SD card in to my light room.
Please, tell me what I need to upgrade or change to be able to process my images ( transfer from card to light room). Thanks
See this: https://helpx.adobe.com/photoshop/kb/why-is-my-camera-not-supported.html You can either upgrade to a newer version or use the free Adobe DNG converter for support of the latest cameras in older versions of our software.
I want to be able to embed keywords etc to my images so that when I export them to (for example) picture agencies, they keywords, descriptions etc, export withthe photos. I put the keywords etc in in LR and can move them around on my system with the keywords, but when I send them out the keywords are not there. Could this be a problem of the agencies who are receiving the pictures?
Are you saving the metadata to the files? If you’re shooting raw, are you sending the sidecar metadata along with the raw files (metadata cannot be written to raw files as they are read only – unless you’re using DNG)
I have lightroom ver. 6.5.1 and camera raw 9.5 installed in my pc, i have a nikon D5 and have no problem with open tne files, the Big problem is that ligthroom no reconigzed the nikon D5 when i connected to my pc, i use Win 10, ….. can somebody help me please???, thanks…..
When i connect my nikon d750 no problem, only with the D5…
Make sure you have your camera connection driver installed for Windows 10, or better yet, use a card reader instead of importing directly from camera.
I’m checking out a all in one computer (Touch screen) etc Which is this in link, and I’m unfamiliar with core strength to run Lightroom 6 as its a Quad with 1.8Ghz, this is the spec of machine in link – https://helpx.adobe.com/lightroom/system-requirements.html .. At the moment I only have a AMD Athlon Duo 2 processor @ 3 Ghz x 2 6000+ etc .. & (GeForce GTS 450 @ 1G Ram) etc .. And a total of 8Gb on M/Board RAM & Windows 10 64bit OS, upgraded from Window 7 for free, which I still have, but I’m finding the process of exporting and going onto the next image is lagging terribly to a stage I have to wait until the export is finished before going onto the next batch of photos, and make me feel frustrated etc.. So what is it that I need to improve, is it the Processor to a Quad, where the one in the link and all I can afford atm is $300 and cost $300 through private sale or is it a new Graphics card with 2 GB of Ram for my old machine , I’m not sure my motherboard with PC I have at the moment can go any higher than 8Gb on motherboard bios, but the one in link, can get 16Gb upgrade etc, the processor is the only problem.. Any one help with this direct to head above or even mention what other Computer that works well with spec to run Lightroom 6.. Hope I have enough information and not confused anyone :), thanks if you have the time to help, and let me know if the spec in link provided is able to run lightroom 6 to know if I should go ahead or not waste the money spent etc .. ???
This document, although created for Photoshop, applies to Lightroom as well: http://blogs.adobe.com/crawlspace/2012/10/how-to-tune-photoshop-cs6-for-peak-performance.html
You’ll want as fast of CPU as possible, SSD drives and a modern, dedicated graphics card with at least 2GB of VRAM. (Don’t waste your time on an integrated video card with shared memory)
The title of your thread is: Lightroom CC/Camera Raw. is there a separate module of “Camera Raw” in LR, or does LR just have the capability to edit CR photos in the Develop module? The right panel looks like it has the controls found in Camera Raw of PSE and PS
Lightroom’s Develop Module = Camera Raw.
Question: I am using lightroom 4.3 (upgraded to 4.4). I use a Nikon D3S and typically shoot raw files. The card is a lexar CF card. I use a lexar card uploader. When uploading my most recent files I received an error message saying the NEF files are “unsupported or damaged”. I have also tried uploading the files direct to the hard drive. They appear in NEF format but are not viewable.
If a put the card back in the Camera, the files are no longer viewable, though shots taken subsequently are. Any tips on being able to view this batch of raw files in lightroom?
Might be a bad card.
This is . I hate how easy it was for me to buy a product but how difficult it is to communicate with the support team they have set up.
my issue: “I DO NOT WANT WANT TO SHARE MY INFORMATION WITH ADOBE WHEN TROUBLESHOOTING!” Where ever that information is on the ADOBE website needs to be turned “OFF.” If I need help with your product I should have the right to choose whom I choose to help me. I should not be forced in a polite way to let ADOBE have access to everything on my computer to help me. THAT’S TOTALLY REDICULOUS!!. Can you please direct me on how to turn this function offff. Thank you.
To stop participating in the Adobe Product Improvement Program:
– Sign into your Desktop App Usage Information account page: https://accounts.adobe.com/security/app-usage
– Make sure “Yes, I would like to share information on how I use the Creative Cloud desktop apps” is un-checked
Is Lightroom 6 supports Nikon D500 & D810 raw files?
Yes: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
One year ago I buy the Lightroom 6 version (not CC). Now I need to update to LR 6.5.1 and I can’t to do, because in the adobe web only appear update of LR6 CC. When I try to update, appears a message saying that the update is not applicable with error code U44M2P28. Please can you help me?
http://www.lightroomforums.net/threads/update-failure-code-u44m2p28-lightroom-6-1-1-to-6-5-perpetual-license.27875/
which camera raw version is present in lightroom 6?
It’s paired with the 9.x version of Camera Raw. https://helpx.adobe.com/camera-raw/kb/camera-raw-compatible-applications.html
After the Windows 10 upgrade, I lost my sync to LR Mobile. How do I re-establish it? Preferences is showing that I’m not signed in.
You should be able to sign-in from the Preferences > Lightroom mobile panel.
My LR collection will not sync to my devices. It has in the pas, in the upper left corner it reads “trying to connect”. This has been going on for two days now.
Are you on Mac or Windows? It sounds like a bad host file or port is blocking Lightroom from connecting with the LR mobile server.
I recently upgraded to El Capitan OS and I am now unable to open my RAW (.NEF coming out of Nikon D810) files in Lightroom or Preview them in Bridge. I originally couldn’t open in Camera Raw or Photoshop but downloaded new Camera Raw plug-in, they will now open in PS but not Bridge or LR.
This really slows down my workflow as I will shoot 300 images, make say 40 selects in Bridge, Bring them into LR to do batch edits and then decide on a final 10-15 to really re-touch in PS. Not having RAW files open with Bridge or LR is killing my productivity as I am now forced to load all 300 into PS to see them full size and make selects.
Any help would be greatly appreciated.
Glenn
Can you make sure you have the latest version of Camera Raw installed? https://helpx.adobe.com/photoshop/kb/uptodate.html#VerifyCR
I just bought the Adobe Creative Cloud especially because I was looking for Lightroom. Now I can not work with Lightroom as it is not supporting my camera raw files (Nikon D7200) – this must be an error. How can I fix this? What did I do wrong
Hmm. That camera is supported by Lightroom CC 2015 (6.x): https://helpx.adobe.com/photoshop/kb/why-is-my-camera-not-supported.html
Make sure you have the latest updates installed: https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html I suspect you might be using Lightroom 5 still.
I have moved to a macbook pro 15 inch. During the move, I accepted the update to 2015.6 for lightroom CC. Now my Nikon D5 NEF images are not recognized on import. Any other Nikon D5 users out there seeing the same issue? It seems that once before on an update the D5 which had been working, stopped working (I was on a lenovo laptop at the time…then another update came out the next day and everything was fixed again)
Can you confirm the update was installed correctly? https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html#HowdoIverifywhichversionofLightroomIhave
Lightroom version: CC 2015.6 [ 1078672 ]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [5]
I also just uninstalled and reinstalled lightroom and am still getting the error on the import that says it didn’t import because some files were not recognized. By the way, for further debugging assistance, it appears to only be the import in the library module that is the problem. previously imported D5 files can be edited in the develop module.
I have a propriety version of Lightroom 6. I recently updated to 6.6 hoping to add Camera profiles (I have a Sony A77) as I was only offered Adobe Standard. Unfortunately on installing the update I lost the whole Camera Calibration section – its just disappeared. I have tried rebooting to no avail. Suggestions to rectify welcome.
Cheers
Are you using the Camera Raw plug-in while importing images? Or the Camera Raw filter (Filter> Camera Raw)?
any update on this?
Good Q! I simply imported raw images – camera calibration was there to begin with, but not there after the update. I made no other changes, the raw pics were still in the relevant folders/Hard Drive.
Perhaps there are no Camera Profiles available for the A77, but its odd that the whole section has simply vanished.
A couple of days ago I required help installing Light Room 6 but was unable too complete the task. Rather confusing to me. It was case number 0218958880. I believe this case is now closed.
I would appreciate someones help desperately to get this program installed.I do have the serial number.
I’ve asked someone to follow up with you directly.
I have lightroom on my computer and am paying the monthly subscription fee. I just purchased a new computer to better serve my editing needs. How do I download lightroom without being charged again for this service?
See this topic: http://feedback.photoshop.com/photoshop_family/topics/how-do-i-redownload-photoshop-lightroom-and-adobe-creator-onto-a-new-computer
I have been using Lightroom 4 for maybe 3 years and it has served me well.
Recently, I bought a Nikon D500 and Lightroom 4 doesn’t read the raw files of this camera. If I understand correctly only Lightroom 6 and above can read the raw files. Am I correct?
If so, am I able to upgrade my Lightroom 4 to the latest version so that I can continue to process my photos taken with the Nikon D500? How do I do this?
You can get and upgrade to just Lightroom on Adobe.com here (click buy, then choose upgrade): https://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software_sl_mostpopular.html
Or get the CC Photography Plan and always have the latest camera support and features: https://creative.adobe.com/plans
Or use the free DNG Converter to support your camera in your old version: https://helpx.adobe.com/photoshop/kb/why-is-my-camera-not-supported.html
I have a Nikon D750. It’s no longer a new camera. However, we aren’t allowed to be connected to the cloud at work, so I haven’t been able to update Lightroom CC in order to process my RAW photos. How can I update without the cloud? I haven’t found an answer in my searches. I’m on a Mac, if that makes a difference.
I have downloaded the latest Camera Raw update and am able to open my images one at a time in Photoshop, but that’s not the most efficient way of doing what I need to do. I could also do everything on my personal computer and then copy everything over, but that’s not efficient, either.
You can download the most recent patch here: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html
After processing the photo using the Lightroom I prefer to rename the photo and export it to the relevant folder. The lightroom does not enable to do this, instead, a window is opened including the sentence: ” Some export operations were not performed”. What should I do ?
My version is Adobe Lightroom CC2015.
I appreciate your assistance
Kobi
Dear Jeffrey,
After processing the photo using the Lightroom I prefer to rename the photo and export it to the relevant folder. The Lightroom does not enable to do this, instead, a window is opened including the sentence: “Some export operations were not performed” Exporting without renaming is possible.
What should I do ?
My version is Adobe Lightroom CC2015.
I appreciate your assistance.
Post more details on your issue here: http://phtshp.us/report_a_problem
I brought a Lenovo YOGA 700 which uses Window 10. I downloaded Adobe Lightroom and whenever I open an image in the development module all I see is a blue screen. I can see the image in the navigation area but not where the image can be edited.
What can I do to fix this?
Update your video driver. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.
Just doing Windows Update won’t give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.
If that doesn’t solve it, go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab and restart Lightroom: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html
I just downloaded the trial for lightroom. I imported my images from my camera and they show up in my library, but when I click on the develop tab to edit the photos, the screen is all blue and the photo will not show up although it is selected.
never mind, I just read post before mine
Hi, been using CC for a very a year. Never had a problem until now. I want to take my laptop on my trip, bought a external hard drive and Now I can get lightroom to see Raw photos. What is wrong?????
This is really a pain and I tried to import from my camera and that did not work either. I have no problem on my Desktop seeing raw and that is all I shoot in.
I don’t want to change my shooting techniques. I love editing in Lightroom.
What am I doing wrong. I use Canon T6i
I saved my files the first time to WD Passport. But then I get file preview not available.
Please help me, Thanks.
See these references:
https://helpx.adobe.com/lightroom/help/locate-missing-photos.html
http://blogs.adobe.com/jkost/2013/10/re-linking-files-and-folders-in-lightroom.html
I can’t seem to log into the forums to post this. After I log in, type in my idea, there is no place to actually post the message. Maybe this will work:
This is an idea for managing a large number of images in multiple formats. It would be so nice to be able to have LightRoom find the same image in multiple formats. I scan negatives to .tif, I have images from the camera as .dng, I also have exports as .tif or .jpg. Often these files get out of their place, then the confusion begins.
I’d like for everything to begin as .dng, but since some of the originals begin as a .tif scan that isn’t possible. So I need a way to identify a given file as so it can’t be deleted, and the rest of the files as such as an exported file from a .dng.
I’m confused about L/R and .NEF files. My Nikon D/300s is showing as supported. I just purchased the cc versions of L/R and photoshop so I have the latest software. I can open raw files in P/S but not in L/R. Does that mean I have to always use P/S before L/R? I thought it was better to open in L/R and then use “edit in” P/S. Very disappointed and hoping I’m wrong. Thanks
The D300 is supported in Lightroom. What is the behavior when you try to import them into Lightroom? https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
I have a wedding to edit, which by the way was almost done… 800+ pictures. All my files in lightroom are showing as “the folder can not be found” I lost all my edits and it will not let me re upload them to lightroom. I am beyond annoyed and want to cry! I was suppose to deliver these pictures tomorrow! I don’t know what to do! HELP!!!!
See this link: https://helpx.adobe.com/lightroom/help/locate-missing-photos.html And this link: http://blogs.adobe.com/jkost/2015/05/quick-tip-dont-move-photos-behind-lightrooms-back.html
Very upset! Considering Capture 1!
I just purchased the Photo bundle. Deleted and uninstalled everything Adobe. Every time I down load Lightroom I get version 6!
I shoot a Canon 1DX Mk II and any files in the C-Fast card are unrecognizable!
Have I just been taken for a ride purchasing this bundle???!!!
Hi John, that camera should be supported: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html#Canon
See this document to verify you have the latest update installed: https://helpx.adobe.com/photoshop/kb/why-is-my-camera-not-supported.html
I find it really strange that Adobe as the worlds largest Photo edit companies don’t cooperate with one of the two camera giants, Canon, in a tight way. When Canon releases the 5D mark IV, Adobe seems to know nothing about the RAW coming out from the new camera. and tell us to be patient for up to 90 days for an update. I have just collected my new mark IV and was thrilled to use it in a wedding shoot tomorrow….. I don’t dare because it may take months before I can start edit the pictures.
This camera is supported in the latest version of Lightroom and Camera Raw.
The difficulty with supporting new cameras in Photoshop and Lightroom is that camera manufacturers are creating new proprietary raw formats each time they come out with a new camera.
If camera makers using and open standard like DNG, the files would be supported immediately without the need to install updates:
http://blogs.adobe.com/photoshop/2016/09/adobe-dng-leads-the-way-for-high-quality-photos-on-smartphones-and-tablets.html
I just purchased Adobe CC Photo. The Lightroom that downloaded is Lightroom version: CC 2015 [1014445]. I keep trying to do all I can from signing out and back in, using the cleaner tool, contacting Adobe help that took over my computer and deleted files then reinstalling and nothing!
Is there anything else I can do or am I just supposed to keep paying for an old version that will not update???!!!
Just a whole lot disappointed in the Adobe CC and Adobe not finding a fix for me.
I just purchased a new Canon EOS 5D mkiv and neither Lightroom 4.1 nor Lightroom CC will download the RAW files (.CR2). What can I do to remedy the problem or is it just that Adobe has not yet updated Lightrooom to read the Canon format?
The official release for support in CC and through DNG is very near. Stay tuned!
Just upgraded to L.R 6 because I was told it was compatible with the Mark 4 5d. I am still getting a message when I try to import my pictures to lightroom that they are not compatible. Any suggestions
Make sure you have the 6.7 patch installed: https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html
Jeffrey,
I do not see my topic, which must be fairly common. I recently copied my photo image files to a new external Gtech 4 TB hard drive due to problems with my present drive. This is where I save Source files. I cannot figure out how to “point” Lightroom 6 to this new drive in order to access my files. Specifically, other than manually reconnecting “missing” photos for 16,000 files, which I did begin, I cannot figure out how to make this easy.
Please advise.
Thank you.
Jeff (Lewis’ dad)
Julieanne has some great tips on this subject:
http://blogs.adobe.com/jkost/2015/05/quick-tip-dont-move-photos-behind-lightrooms-back.html
http://blogs.adobe.com/jkost/2011/07/lr3-find-missing-photos.html
http://blogs.adobe.com/jkost/2012/04/is-your-hard-drive-full-heres-how-to-move-images-to-another-drive-in-lightroom.html
http://blogs.adobe.com/jkost/2014/05/why-cant-lightroom-find-my-photos.html
Hello
I just bought a Nikon D5300 and tried to connect to to my Adobe lightroom 5.7.1. But when I tried to tethered it nothing happens. It seems as if my camera is not recognized by the lightroom. Could you please advise me what to do?
What OS are you on? Please post more details here: https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-not-detecting-nikon-d5300-with-tethered-capture
I have some pictures. I do not know how they were taken, but several of them have skin colors with edges against each other (the colors). So far I have used Lightroom only for organizing and printing and do not know the terminology for blotches vs. patches or whatever, and now need to smooth out the skin colors. Can I do that in Lightroom or do I get into Photoshop?
You can do some skin smoothing in Lightroom using spot removal and local adjustments (using negative Clarity). There are several tutorials for skin smoothing in Lightroom if you google/search for them. That said, you can do some edits in Photoshop that you can’t in Lightroom.