Author Archive: Jeffrey Tranberry

2014 release of Photoshop CC: FAQ

I’ve assembled some Q & A around updating/upgrading to the 2014 release of Photoshop CC below. If you don’t see your question answered below, let me know in the comments section and I will try and answer. Continue reading…

2014 release of Photoshop CC: Separate 32-bit/64-bit installation

With the 2014 release of Photoshop CC, Creative Cloud will install the correct version of Photoshop for your Windows OS (operating system):

  • If you have a 32-bit version of Windows 7 or Windows 8, Creative Cloud will install the 32-bit version of Photoshop
  • If you have a 64-bit version of Windows 7 or Windows 8, Creative Cloud will only install the 64-bit version of Photoshop.

In order to optimize download and install time, we no longer package both the 64-bit and 32bit version in the same installer.

If you have a 64-bit version of Windows 7 or Windows 8 and require a 32-bit version of Photoshop for compatibility with legacy plug-ins or device drivers, you can download the 32-bit version of Photoshop here:

Additional info on the 2014 release of Photoshop CC:

Listening and Fixing: One Tough Photoshop Bug

The Adobe Photoshop team prides itself on listening to customers through all forms of customer support and social media channels. One of the most interesting issues that was reported was the following thread from our customer feedback site:

Adobe Community Help Keeps Popping Open

The backstory

Lunch room conversations usually revolve around the latest episode of a favorite TV show, but in the Photoshop Team’s Minnesota office, we often end up talking about our customer’s needs and the issues they face.

One of the oldest issues that was reported for Photoshop was one where on Windows occasionally, and seemingly randomly, the Photoshop help would launch in your default browser in the middle of a different Photoshop operation. Many times throughout the years, developers and quality engineers would try to reproduce and debug this particular issue to no avail. Occasionally, without trying, someone on the team would see the Photoshop help pop up and invariably think that they accidentally pressed “F1″ which is the key that does launch the help from within Photoshop.

A breakthrough – Consistently reproducible steps

One day the automation was run with a flag that is normally reserved for our code coverage machines calld “Disable Quitting App”. Upon returning the next morning we saw the default browser had launched with a tab showing the Photoshop help. Having discussed this issue as one we’d desperately love to reproduce, we knew this was our chance to finally track it down and fix it!

We immediately took a picture of the screen and checked the logs for what was different between this automation run and the ones we normally run in our automation lab. It turned out that the combination of running all of the automation tests end to end in multiple loops as well as not quitting the application in-between groups of tests, caused the issue to be reproducible 100% of the time.

Debugging and slaying the bug

The next step was to narrow down the thousands of tests into a smaller atomic set that could be run while using a debugger. The Photoshop automation suite is vast and it takes most of the day especially if you are running all of the tests. After another couple days, there was a specific layer styles test that reproduced the issue but only when it was run in succession after a number of other tests completed first. If you ran the test individually, everything worked as expected.

At this point it was time to bring in the developers to look at the code in the debugger at the exact moment that it was reproducing. Developers are very good at fixing issues once they can consistently reproduce it, and this was no exception. Within 10 minutes the issue was fixed.

It turned out that an extra 3 lines of code were still in the product from an older Photoshop help system. When the new system was put in place for a a newer version of Photoshop, one extra “case” statement was left in the code and was executing occasionally when it shouldn’t have been when certain other variables lined up.

The Photoshop team was able to release a patch for Photoshop CC (14.2) as well as Photoshop CS6 (13.0.1.3) to resolve this issue. Customers have confirmed that this fix is working and the team can now return to musing over other customer issues to tackle.

Providing feedback

The quality of Photoshop wouldn’t be what it is today without our passionate and loyal customers around the world. Giving us regular feedback helps us to find and fix issues that we may otherwise not know about. We are listening.

Here are a few ways that you can send us feedback:

Thanks,
Jeff Sass

Engineering Manager, Photoshop

Photoshop Touch for Android (1.2.1/1.6.1) updates available

Photoshop Touch updates for Android, tablet (v1.6.1) and phone (v1.2.1), are now available on GooglePlay.

Here is the “What’s New” list:

  • [Android phone only] Added option to turn on/off Android image picker (can be changed in Import Settings)
  • Fixed issues with saving / sharing a document
  • Improved feathering of soft brushes
  • Improved visibility of brush cursor on dark backgrounds
  • Several other bug fixes

Provide feedback for the Photoshop Touch product team here:

Photoshop to add 2X UI support, advanced gesture & stylus support for Windows 8

Adobe recently unveiled upcoming support for 2x user interface scaling for HiDPI Windows systems (Win 7/Win8) and advanced touch/gesture and stylus support for Windows 8 systems.

PSNext

Michael Gough, VP of design at Adobe,  demonstrated these features at the Surface Pro 3 announcement event. Watch the webcast here (fast forward to the 32:00 minute mark) to see Photoshop specific content: http://www.microsoft.com/en-us/news/press/2014/may14/05-20webcast.aspx

CCNext

If you are interested in learning more about the upcoming release, sign-up and watch the keynote covering the 2014 release of Creative Cloud live on June 18th: https://creativecloud.adobeevents.com/ccnext/

Additional Information

 

Photoshop Touch Updates Released

Photoshop Touch updates for iOS, iPad (v1.6) and iPhone (v1.2), are now available on the iTunes store.

Here is the “What’s New” list for iOS:

  • Fixed two crashers: when syncing and when storage is low
  • Added more brush types for fine-tuned corrections and painting
  • Added the Quick Selection tool, similar to Photoshop
  • Implemented auto-recovery of unsaved documents
  • Added ability to use iOS fonts with the Type tool
  • Keep the original EXIF metadata when editing a JPEG
  • Lots of other bugs fixes!

Photoshop Touch updates for Android, tablet (v1.6) and phone (v1.2), are now available on GooglePlay.

Here is the “What’s New” list for Android:

  • Fixed two crashers: when syncing and when storage is low
  • Added more brush types for fine-tuned corrections and painting
  • Added the Quick Selection tool, similar to Photoshop
  • Implemented auto-recovery of unsaved documents
  • Keep the original EXIF metadata when editing a JPEG
  • [phone version only] New customized Gallery for selecting images
  • Lots of other bugs fixes!

Provide feedback for the Photoshop Touch product team here:

Pixel Perfect Precision: Useful design tips & Photoshop techniques for screen designers

UsTwo

UsTwo has released an update to their wonderful resource for Pixel Perfect Precision.

Pixel Perfect Precision (PDF 24MB) | Pixel Perfect Precision (iBook 27MB)

This amazingly useful handbook covers the dos and don’ts of design for user interface designers, covering topics ranging from general design principles including navigation, interaction, error handling, accessibility; to Photoshop specific topics including color management, layer organization, pixel precision using vectors, Adobe Generator for asset creation, and much more.

Follow the creators @PPPUsTwo and @gyppsy on Twitter.

Photoshop CC 14.1.1 | 14.1.2 | 14.2.1 Updates Now Available


How to get the updates

  1. Look for the update in the Creative Cloud application and click “Update”. (Quit and restart the Creative Cloud application if you don’t see the update)
  2. If you don’t have the Creative Cloud application running, start Photoshop and choose Help > Updates.
  3. The Adobe Application Manager will launch. Select Adobe Photoshop CC and choose Update.

How to confirm that the Update worked:

  1. In Photoshop, choose Help > About Photoshop (Win), or Photoshop > About Photoshop (Mac)
  2. The version is listed in the about dialog

Give us feedback!

Once you’ve updated to the newest version of Photoshop, don’t forget to leave us feedback about your experiences. The quality of Photoshop wouldn’t be what it is today without our passionate and loyal customers around the world. Giving us regular feedback helps us to find and fix issues that we may otherwise not know about. We are listening.

Here are a few ways that you can send us feedback:


Photoshop 14.2.1 Update (2/18/2014)

2/18/2014 – Today we released Photoshop CC update version 14.2.1 (for Creative Cloud members, Mac and Windows), resolving the following issues:

  • Fixed issue where Smart Object is not updating correctly after going back in history with parent document
  • Fixed issue with Generator and Linked Illustrator Smart Objects
  • Fixed issue where bounds of layers exported via Generator are wrong
  • Fixed program errors when Generator is enabled
  • Fixed issue where backspace key doesn’t delete last point for Polygonal Lasso, Magnetic Lasso, Magnetic Pen 
  • Fixed issue where Generator stops generating files in documents with a large number of layers
  • Fixed coordinate incompatibility between 14.0 and 14.2 when using 3D/actions
  • Improved start-up time when scanning presets
  • Fixed issue where clipboard is not retaining the correct size unless the resolution is set at 72 when copied from Illustrator
  • Fixed issue with Smart Object updating incorrectly after drag and drop between unsaved documents
  • Fixed issue rendering PSDs with 3D content created in prior versions
  • Fixed issues errors, stability, and rendering issues with Scripted Pattern Fill
  • Fixed crash on quit after creating video Smart Object
  • Fixed stability issue when running Camera Shake Reduction filter on new Mac Pro
  • Fixed issue with context menus not working on Windows (document titlebar, unit menu on w & h during transform, etc)
  • Fixed issue where New Linked Smart Object via Copy layer updates wrong Smart Object after edit
  • Fixed issue with inverted bump maps
  • Fixed several crashing issues using Generator
  • Fixed crashing issue build 3D print for Shapeways 3D print
  • Fixed 3D issue with rendering after unchecking Surface Detail
  • Fixed 3D crash when default presets are missing
  • Fixed crashing issue when saving and closing document quickly after applying a filter
  • Fixed issue with merging down 3D extrusion Material
  • Fixed crashing issue with 3D cross-sections
  • Fixed issue with placing linked Smart Object containing animation/motion
  • Fixed issue when placing 3D files using Javascript

Photoshop 14.1.2 Update  (9/25/2013)

9/25/2013 – Today we released Photoshop CC update version 14.1.2 (for Creative Cloud members, Mac and Windows), resolving the following issues:

  • F5 was deleting layers instead of opening Brushes panel
  • Crashing while editing paths
  • Intermittent crash using Generator
  • Issue running actions with Generate>Image Assets enabled
  • OpenGL functionality disabled  on some Windows systems with both NVidia and ATI cards


Photoshop 14.1.1 Update (9/11/2013)

9/11/2013 – Today we released Photoshop CC update version 14.1.1 (for Creative Cloud members, Mac and Windows), resolving the following issues:

  • User preferences reset after applying 14.1 update
  • Inadvertent disablement of Graphics Processor Settings with some hardware configurations

Photoshop CC 14.2 Update – JDI features, Mac Pro/OS X 10.9 compatibility and notable bug fixes

In addition to the major features added to the 14.2 update, the update also contains a number of smaller enhancements to improve your workflow, compatibility updates to support new hardware, OS features, and notable bug fixes.

Continue reading…

Updating/Upgrading to Photoshop CC FAQ

I’ve assembled some Q & A around updating/upgrading to Photoshop CC below. If you don’t see your question answered below, let me know in the comments section and I will try and answer.

Continue reading…