Updating/Upgrading to Photoshop CC FAQ

I’ve assembled some Q & A around updating/upgrading to Photoshop CC below. If you don’t see your question answered below, let me know in the comments section and I will try and answer.

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Bridge 5.0.2 Updates Now Available

The Bridge team has released an update version 5.0.2, resolving the following issues:

  • Bridge could not utilize a temporary directory located anywhere other than the startup drive. http://helpx.adobe.com/bridge/kb/bridge-crashes-changing-temp-file.html
  • A security vulnerability in PostScript file rendition was fixed
  • A PNG buffer overflow security vulnerability was fixed
  • Bridge no longer inadvertently attempts to re-render layered TIFF files upon each visit to the same directory.(Pending preference setting)

How to get the Update

1. In Photoshop or Bridge, choose Help > Updates…
2. The Adobe Application Manager will launch. Select Adobe Bridge CS6 and choose Update.

How to confirm that the Update worked

1. In Bridge, choose Help > About Bridge (Win), or Bridge > About Bridge (Mac)
2. The version at the top should be Version: 5.0.2

If you need help with installing the update, please post questions on the Bridge User to User forums

Giving us feedback

The quality of Photoshop & Bridge wouldn’t be what it is today without our passionate and loyal customers around the world. Giving us regular feedback helps us to find and fix issues that we may otherwise not know about. We are listening.

Here are a few ways that you can send us feedback:

Photoshop 13.0.4/13.1.2 Updates Now Available

Today we released Photoshop update version 13.0.4 (for Mac perpetual customers) and version 13.1.2 (for Creative Cloud members, Mac and Windows), resolving this licensing issue:

How to get the Update

1. In Photoshop, choose Help > Updates.
2. The Adobe Application Manager will launch. Select Adobe Photoshop CS6 and choose Update.

How to confirm that the Update worked

1. In Photoshop, choose Help > About Photoshop (Win), or Photoshop > About Photoshop (Mac)
2. For Mac perpetual customers, the version at the top should be Version: 13.0.4
3. For Win/Mac Creative Cloud members, the version at the top should be Version: 13.1.2

If you need help with installing the update, please post questions on the Photoshop User to User forums

Giving us feedback

The quality of Photoshop wouldn’t be what it is today without our passionate and loyal customers around the world. Giving us regular feedback helps us to find and fix issues that we may otherwise not know about. We are listening.

Here are a few ways that you can send us feedback:

Heads Up: Photoshop System Requirement Changes

Back in September, the Photoshop team provided advanced notice that Photoshop CS6 (13.0) will be the last major version of Photoshop to support Windows XP.

In addition, all subsequent Photoshop feature updates specifically for Creative Cloud members will also require 512 MB of vRAM in order to use the 3D features found in Photoshop CS6 Extended.

Please note: The system requirements for Photoshop CS6 Extended have always indicated that you need 512 MB of vRAM, but this wasn’t a hard enforcement.

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How to tune Photoshop CS6 for peak performance

Adobe® Photoshop® CS6 Performance

Promoting a faster Photoshop experience for all users

Users of the previous version see: How to tune Photoshop CS5 for peak performance

The depth and spread of tools and features in Adobe Photoshop CS6 and Photoshop CS6 Extended software make the two editions applicable to a variety of work environments and suitable for a wide range of tasks by image-makers of all skill levels, from enthusiasts to professionals. In some environments, Photoshop is employed in a dedicated, standalone fashion, while in others, it is a pivotal part of a larger suite of programs. Making sure that your computer meets the minimum system requirements is an essential first step in ensuring that all features function correctly. Optimizing your Photoshop CS6 setup to suit your work environment and the tasks you regularly perform is the next step. All users will benefit from such optimization, but those who work with video, 3D content, or other large files—or those who process multiple files at once—will see the greatest performance gains. This paper provides guidance on best practices to optimize Photoshop CS6 performance with a combination of careful hardware selection and informed program setup.

What type of Photoshop user are you?
Determining how you typically use Photoshop will help you make more informed decisions about the best ways to optimize your setup. For instance, the photographer who regularly processes high-resolution images will greatly benefit from increasing the amount of system RAM available to Photoshop, whereas the designer who works with 3D models will obtain far better performance by installing a faster video card containing more video RAM. So, itemize the tasks that you regularly perform in Photoshop and then use the recommended setup details contained in this paper as the basis for optimizing your system.

Essential hardware
Computers are built with a variety of components. Each performs a different function, and together they affect the overall performance of Photoshop. The following sections describe system components and the roles they play in the image-editing and enhancement process.

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Photoshop FAQ (Frequently Asked Questions)

I’ve tried to currate a comprehensive list of the most frequently asked questions about Photoshop.

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Help with Downloading, Installing & Activating

I’ve tried to create a roadmap to finding help with purchases/orders, downloading, installing and activating your product.

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Photoshop: Basic Troubleshooting steps to fix most issues

I’ve tried to collect a set of basic troubleshooting steps that should solve most problems encountered while using Photoshop. If you happen to encounter a crash, be sure to submit all crash reports. If you submit a crash report for a known issue to Adobe with your email address, we can email you a solution for correcting the problem.

Please try all the steps below prior to reporting a problemposting on the forums or contacting support for Photoshop specific issues.

If your issue is related to How To or changes in behavior between versions, please see the following article: Photoshop FAQs  (Frequently Asked Questions)

If your issue is with getting up and running, please see the following document: Help with Downloading, Installing or Activating

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Photoshop Special CS6 Inspiration: Stella James Tranberry

Before I head off for a sabbatical this summer, I wanted to reflect on the past 11 years, and share with you why I do what I do, and share a story about the birth of my second daughter, Stella, and the greatest accomplishment ever achieved.

See, I’m the luckiest guy on the planet. I have two wonderful daughters and an awesome wife who’s into nerds, namely me. I’ve been lucky enough to find myself on the Photoshop development team for the past 11 years. I started at Adobe in July of 2001. Through the years, I’ve worked on number of versions of Photoshop, each with their own challenges and each with their own triumphs. From helping to deliver the first version of Photoshop to run on OS X, to asking “Why can’t I select more than one layer at time?” to helping rearchitect Photoshop for Mac OS Cocoa/64-bit, to the most recent release of Photoshop CS6 with all its customer driven enhancements. I’ve even recently realized a personal goal to author a published book.  And through all the years and developing many versions of Photoshop, I’ve worked with many amazing software developers, who above all else, are amazing people. And no-where is it better displayed than in the Photoshop CS6 splash screen:

Who is Stella James Tranberry? And why is she an inspiration?

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My book “Power, Speed & Automation with Adobe Photoshop” is now available

My first book “Power, Speed and Automation with Adobe Photoshop” on Focal Press is now available for purchase. It’s part of a series of books called “The Digital Imaging Masters Series” edited by Katrin Eismann.

 About the Book

“This book is for the serious Photoshop user. Power, Speed & Automation explores how to customize and automate Photoshop to increase your speed and productivity.  With numerous step-by-step instructions, walk you through the steps to best tailor Photoshop’s interface to your personal workflow; write and apply Actions; and use batching and scripts to process large numbers of images quickly and automatically.  You will learn how to build your own dialogs and panels to improve your production workflows in Photoshop, the secrets of changing keyboard shortcuts and menus, and ways to tune your system for optimal performance. Learn how to get more work done- more easily and quickly- with this essential guide.”

“This is not a book for beginners to either Photoshop or their own computer. There are plenty of good books on both subjects. You should know the basics about using Photoshop. It is admittedly a very deep and wide application. Many people using Photoshop daily admit that they know only about 15 to 25 percent of the power available to them. The fact is that many people use different parts of the application. That’s okay. As long as you can use the tools, find the menus, understand what a selection is and might be used for, know what an adjustment layer does, and have played with filters, you’ll be fine.”

“You also do not need to know how to write code. This book teaches you that and not all at once to overload you. You learn the basics of how to create a script and communicate with the computer. If you already know how, then those parts are easy to skip over, so you can learn just how to communicate with Photoshop itself. You do not need to be a code monkey to do the work in this book.”

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