Photoshop: Basic Troubleshooting steps to fix most issues

I’ve tried to collect a set of basic troubleshooting steps that should solve most problems encountered while using Photoshop. If you happen to encounter a crash, be sure to submit all crash reports. If you submit a crash report for a known issue to Adobe with your email address, we can email you a solution for correcting the problem.

Please try all the steps below prior to reporting a problemposting on the forums or contacting support for Photoshop specific issues.

If your issue is related to How To or changes in behavior between versions, please see the following article: Photoshop FAQs  (Frequently Asked Questions)

If your issue is with getting up and running, please see the following document: Help with Downloading, Installing or Activating


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Photoshop Special CS6 Inspiration: Stella James Tranberry

Before I head off for a sabbatical this summer, I wanted to reflect on the past 11 years, and share with you why I do what I do, and share a story about the birth of my second daughter, Stella, and the greatest accomplishment ever achieved.

See, I’m the luckiest guy on the planet. I have two wonderful daughters and an awesome wife who’s into nerds, namely me. I’ve been lucky enough to find myself on the Photoshop development team for the past 11 years. I started at Adobe in July of 2001. Through the years, I’ve worked on number of versions of Photoshop, each with their own challenges and each with their own triumphs. From helping to deliver the first version of Photoshop to run on OS X, to asking “Why can’t I select more than one layer at time?” to helping rearchitect Photoshop for Mac OS Cocoa/64-bit, to the most recent release of Photoshop CS6 with all its customer driven enhancements. I’ve even recently realized a personal goal to author a published book.  And through all the years and developing many versions of Photoshop, I’ve worked with many amazing software developers, who above all else, are amazing people. And no-where is it better displayed than in the Photoshop CS6 splash screen:

Who is Stella James Tranberry? And why is she an inspiration?

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My book “Power, Speed & Automation with Adobe Photoshop” is now available

My first book “Power, Speed and Automation with Adobe Photoshop” on Focal Press is now available for purchase. It’s part of a series of books called “The Digital Imaging Masters Series” edited by Katrin Eismann.

 About the Book

“This book is for the serious Photoshop user. Power, Speed & Automation explores how to customize and automate Photoshop to increase your speed and productivity.  With numerous step-by-step instructions, walk you through the steps to best tailor Photoshop’s interface to your personal workflow; write and apply Actions; and use batching and scripts to process large numbers of images quickly and automatically.  You will learn how to build your own dialogs and panels to improve your production workflows in Photoshop, the secrets of changing keyboard shortcuts and menus, and ways to tune your system for optimal performance. Learn how to get more work done- more easily and quickly- with this essential guide.”

“This is not a book for beginners to either Photoshop or their own computer. There are plenty of good books on both subjects. You should know the basics about using Photoshop. It is admittedly a very deep and wide application. Many people using Photoshop daily admit that they know only about 15 to 25 percent of the power available to them. The fact is that many people use different parts of the application. That’s okay. As long as you can use the tools, find the menus, understand what a selection is and might be used for, know what an adjustment layer does, and have played with filters, you’ll be fine.”

“You also do not need to know how to write code. This book teaches you that and not all at once to overload you. You learn the basics of how to create a script and communicate with the computer. If you already know how, then those parts are easy to skip over, so you can learn just how to communicate with Photoshop itself. You do not need to be a code monkey to do the work in this book.”

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Photoshop & You Wrap-Up

Thanks for everyone who came to visit us at the Photoshop & You pop-up experience in San Francisco. I met a ton of amazing users, fielded a ton of great questions, and worked through some very satisfying “Photo Fixes” helping to restore ancient photos for grateful customers.

We also had several great evening events with fun photo-shoots with Lightroom/Camera Raw team members Phil Lu, David Auyeung and Zalman Stern as well as special guests Rikk Flohr and Ben Willmore (who lightpainted more than a hundred guests).

In case you missed it, John “Nemo” Nemerovski at Pixiq does a great walk through and interviews yours truly here: Photoshop & You Experience — San Francisco — Part One

This video will also give you a taste of the pop-up event experience:

Again, thanks to everyone from our customers, to all of our great partners, and all the trainers who helped make this event great!

Photoshop and Lightroom compatibility with Mac OS X 10.7 (Lion)

Mac OS X 10.7 (Lion) was released today. To answer questions about compatibility, Adobe has create a FAQ and a knowledge based document with known issues.

Specifically, the Photoshop and Lightroom teams have been testing our applications since Lion became available to developers. Our teams worked closely with Apple to address/fix issues that were discovered while testing Photoshop CS5. Earlier versions of Adobe Photoshop (CS3 and CS4) were also tested with Lion, with issues that were discovered being documented and addressed by working closely with Apple.

The known Photoshop specific issues are that PPC based droplets and versions of Photoshop CS2 and earlier will not be able to run on Mac OS X 10.7 (Lion) due to the lack of Rosetta support in 10.7.

I recommend that Mac users of Photoshop CS2 upgrade to Photoshop CS5 soon in order to be within the 3 versions back in order to enjoy discounted upgrade pricing.

If you do encounter issues not already documented, feel free to report them on our feedback site.

Finally, Mac OS X 10.7 (Lion) includes some exciting new features such as Autosave, Resume, Versioning, Full Screen Mode, and more multi-touch gestures. Since many of these features require new code in order to work properly, the Photoshop and Lightroom teams will investigate which ones make sense to our customers for inclusion in future versions of our products.

Additional Information:

Known Issues with Adobe products on Mac OS 10.7 Lion

Photoshop Specific Issues

Lightroom Specific Issues

Photoshop Touch Apps Updated

The Photoshop development team has updated the Photoshop Touch Apps. Eazel now has a new image gallery for easier access to paintings, Color Lava lets you capture images with the iPad 2 camera and build color palettes with them, and Nav lets you transfer images directly from your iPad to Photoshop CS5. The updates are available through the Apple App Store.

Adobe Senior Creative Director Russell Brown highlights the new features in the video below:

Connecting to Photoshop with Flash, Flex, and AIR

Introduction

Guest Author

This is a guest post by Daniel Koestler, an Adobe applications developer. This post will explain how to connect your Flash, Flex, and AIR apps to Photoshop using the Photoshop Touch SDK. The author created the Photoshop Touch SDK for AS3 with help from Renaun Erickson, an Adobe developer evangelist. This part of the SDK is a SWC distributed in the freely available download.

This article will tell you how to create a new project, connect to Photoshop, and send simple commands back and forth. There are additional resources at the end of the article, which will guide you through more advanced steps.

What is the Photoshop Touch SDK?

Adobe Nav uses the Photoshop Touch SDK

Adobe Nav uses the Photoshop Touch SDK

The Photoshop Touch SDK is a collection of APIs that allow virtually any device to connect to and control Photoshop, using any Internet or WiFi connection. For the first time, you can interface with Photoshop directly, and use this to create mobile, desktop, or web applications that are tailored to the needs of creative professionals or casual-creative users.

The Photoshop Touch SDK is available for free from Adobe, and works with Photoshop CS5 12.0.4 and above. It also includes a SWC library, which contain the APIs that this article covers. This SWC library, called the Photoshop Touch SDK for AS3, allows you to write very simple ActionScript 3 code in any Flash, AIR, or Flex application, and saves you from doing tedious socket-level work. As you’ll hopefully discover, these AS3 APIs are flexible and easy-to-use, and will allow you to leverage the portability of Flash, versatility of Flex, and power of ActionScript 3 to help you realize your vision for designing creative apps.

Sample Code

As you follow along, you may want to refer to the sample code, which contains a project that’s been created by following this blog post. See the Additional Resources section for information about an upcoming ADC article, which will also cover more advanced topics.

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How to tune Photoshop CS5 for peak performance

Adobe® Photoshop® CS5 Performance

Promoting a faster Photoshop experience for all users

Download this article as a PDF (656k)

Users of the current version see: How to tune Photoshop CS6 for peak performance

The depth and spread of tools and features in Adobe Photoshop CS5 and Photoshop CS5 Extended software make the two editions applicable to a variety of work environments and suitable for a wide range of tasks by image-makers of all skill levels, from enthusiasts to professionals. In some environments, Photoshop is employed in a dedicated, standalone fashion, while in others, it is a pivotal part of a larger suite of programs. Making sure that your computer meets the minimum system requirements is an essential first step in ensuring that all features function correctly. Optimizing your Photoshop CS5 setup to suit your work environment and the tasks you regularly perform is the next step. All users will benefit from such optimization, but those who work with video, 3D content, or other large files—or those who process multiple files at once—will see the greatest performance gains. This paper provides guidance on best practices to optimize Photoshop CS5 performance with a combination of careful hardware selection and informed program setup.

What type of Photoshop user are you?
Determining how you typically use Photoshop will help you make more informed decisions about the best ways to optimize your setup. For instance, the photographer who regularly processes high-resolution images will greatly benefit from increasing the amount of system RAM available to Photoshop, whereas the designer who works with 3D models will obtain far better performance by installing a faster video card containing more video RAM. So, itemize the tasks that you regularly perform in Photoshop and then use the recommended setup details contained in this paper as the basis for optimizing your system.

Essential hardware
Computers are built with a variety of components. Each performs a different function, and together they affect the overall performance of Photoshop. The following sections describe system components and the roles they play in the image-editing and enhancement process.

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Save Large Photoshop Files 20X Faster in Photoshop CS5

We recently posted a plug-in for Mac OS and registry keys for Windows allows you to save large PSD and PSB images in Photoshop CS5 without compression. The resulting size of your image is much larger. However, saving the file can be much faster (20x in some cases), if you have a fast hard disk and enough disk space to hold the larger file size.

Get more information and download the plug-in and registry keys from the following knowledge base document:

Save PSD, PSB images without compression | Photoshop CS5 (versions 12.1 and 12.0.4)

Mac performance guru Lloyd Chambers discusses his benchmark findings in the following article on his blog:

Save Big Files 20X Faster With the DisallowFlateCompressedPSD Plugin

Getting Photoshop CS5 to 64-bit on Macintosh

The Photoshop team recently posted a video called “Behind the Splash Screen,” above, which chronicles some of the history behind the development of Photoshop CS5.

Back in June of 2010, I sat down and started writing out my experience as a lead on the “Carbon to Cocoa” effort in Photoshop CS5. I thought I’d share that experience now. Below is what came out:

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