Adobe Systems Incorporated

Creative Cloud Desktop Applications and Mac OS X “Yosemite”

Earlier this summer Apple announced that it’s working on the next release of OS X, code-named “Yosemite.” Apple is currently sharing access to the pre-release builds via a Beta program for developers, and may expand access to the beta in the future.

We wanted to share some guidance for anyone considering installing and using Creative Cloud desktop applications on pre-release versions of Yosemite:

We’re working hard to ensure that our Creative Cloud desktop applications work great on the next version of OS X. However, currently, running Creative Cloud desktop applications on the pre-release versions of Yosemite is not supported. Applications may install and run, but you may experience unexpected errors and issues. If you decide to install and run apps such as Photoshop CC or Illustrator CC on the Yosemite OS, we recommend that you backup your work, and also that you not use the apps for production work just yet.

You can find more information here.

COMMENTS

  • By Benjamin - 3:36 AM on July 24, 2014  

    I’m using CC apps since the first release of Yosemite on a mid-2010 iMac and everything is running well.

    Of course, I’m a professionnal and I must insist that no one attempt to recreate of re-enact any stunt or activity performed on my life.

    • By Ross - 2:52 AM on July 25, 2014  

      Thanks for sharing that Benjamin! Was hunting the web for just that sort of feedback.

  • By Hilmar - 3:52 PM on July 25, 2014  

    Thanks. I have been using CC from DP3 and it works mostly fine. Some bugs as with PS (stalls) and such as expected.

    I hope Adobe updates the CC for 10.10 as soon as possible as many of those getting the public beta are probably nerds, like myself, that use the CC package.

  • By Tom - 6:01 PM on July 25, 2014  

    After installing Yosemite OS X Beta1 a dialog said that Creative Cloud was incompatible with it. Looking into a search of Adobe it said basically that since it was a beta there would be no support. Does that mean that incompatible programs (Creative Cloud which is the basis for the whole new Adobe) will stay inoperable until it goes golden in October? What the heck?

    Tom

  • By Chris Price - 7:03 PM on July 25, 2014  

    I’ve only encountered three problems. Everything is fine to work with. 1. Inside the CC Desktop App, the ‘Home’, ‘Apps’, ‘Assets’ And ‘Community’ buttons all have a grey background behind them. 2. When quitting Photoshop, (Not sure if this is the same with the rest of the apps) it seems to crash it, instead of quit, I get an error message telling me its quit unexpectedly. 3. The folder icons! The folders are new, so you need to update them!

    I’ve made some for you if you want to use them! :)

    http://www.chrispriceproductions.com/blog/7/25/2014/adobe-cc-folder-icon-for-mac-os-x-yosemite-1010

    • By Sue Garibaldi - 7:11 PM on July 25, 2014  

      Chris. Wow! Thank you! For your comments… but also for the icons. _Sue.

  • By Mike Chambers - 7:20 PM on July 25, 2014  


    Does that mean that incompatible programs (Creative Cloud which is the basis for the whole new Adobe) will stay inoperable until it goes golden in October?

    @Tom,

    Sorry to hear you had some issues. To answer your question, yes, installing Creative Cloud on unsupported and / or unreleased operating systems is not supported.

    As we shared above we are working on adding support for the release version of Yosemite, but until then, you should use caution if you want to try the Creative Cloud apps on the Yosemite beta.

    mike chambers

    mesh@adobe.com

  • By Rizky - 10:55 AM on July 27, 2014  

    i’m still on CS6. will there be any issues?

  • By James - 1:22 PM on July 27, 2014  

    Hi there,

    I’m experienced constant crashes running Yosemite on my MBP retina with photoshop CC 2014 and Illustrator CC 2014. I’m going to try updating to Java 8 and uninstalling the applications and re-installing to see if that helps. Someone mentioned doing that on another adobe forum.

    • By Jeffrey Tranberry - 4:52 PM on July 28, 2014  

      What version of Yosemite are you running? What do the crash logs say? Updating Java shouldn’t have an effect on CC. Remember, Yosemite is still being developed and it’s not officially supported at this time.

      • By James - 6:47 PM on July 28, 2014  

        Hi, the public beta so 4.

        I’ve been sending every crash log and probably driving the tech team nuts! I would paste it here but it’s huge so I’ve pasted it into pastebin. Here’s the link. I think it’s something to do with RAM.

        http://tny.cz/055c0dcb (password: adobe)

        • By James - 6:50 PM on July 28, 2014  

          ps.

          I fully don’t expect it to be working properly yet, it’s a case of me not being able to wait for shiny new things and I should have thought it through more carefully!

          • By Jeffrey Tranberry - 10:54 AM on July 29, 2014  

            Thanks. That’s the right perspective. There’s a reason why Apple only makes beta OSes available to developers. ;)

        • By Jeffrey Tranberry - 10:53 AM on July 29, 2014  

          I’m not as familiar with AI crash logs as Photoshop. Looks like their 3D plug-in is crashing but without resolved code, it’s hard to tell exactly what the issue is. Definitely submit all Crash Reports along with your email address: http://adobe.ly/gNJWVY (the Illustrator team is similar to the PS team in trying to resolve crashes that are submitted – they’ll get resolved code if you submit the log – and can work with Apple on the issue if necessary)

          • By James - 10:24 AM on July 30, 2014  

            Although I do have an apple developer account, I didn’t get this through the developer programme, I waited and got it through the public beta presuming it would be more stable. We’re running Yosemite public beta on another machine (iMac) with CC 2014 with absolutely no problems, but that machine has a LOT more RAM than this macbook pro, so it could be something to do with that. I’ve been submitting every single crash to Adobe so maybe that’ll help them identify the issue. Thanks for your help so far.
            James

  • By Maciej - 7:32 AM on July 30, 2014  

    In PS CC on yosemite (OS X 10.10 (14A299l)) I have problems with brush and eraser tool, I can’t change brush size by keyboard, “right click” popup don’t show (sometimes only flash and gone).

  • By James - 10:30 AM on July 30, 2014  

    Here’s another crash report this time for photoshop. It seems to last around 2 – 5 minutes before crashing.

    http://tny.cz/6d1d9cb7

    pass: adobe

  • By Zach - 5:02 PM on August 4, 2014  

    So I am trying to download photoshop to my new macbook air running 10.10 and I can get CC desktop app to download and run but im stuck with the blue wheel spinning and never stopping. Anyone else have this problem?

    • By Jeffrey Tranberry - 4:43 PM on August 5, 2014  

      The CC desktop app isn’t yet compatible with 10.10.