Adobe Systems Incorporated

Adobe Installation and Licensing

Blog to post all Installer and Licensing related info to users of Adobe products

Aug 30, 2012



A Brand New, Fabulous, Animated Video Walkthrough about the Old, Boring CS6 Offline Exception Process

*** Guest Blogger Jerry Silverman, Senior Solutions Consultant for the US Public Sector at Adobe***

Remember back when CS6 came out and Adobe announced that whole new Activation policy, wherein the installer would reach out to the internet to validate your serial number, confirm its correspondence with your Adobe ID, and activate your license? That was awesome.

No, seriously, that was awesome. It helps honest, hardworking creatives ensure that their license and software is genuine, and helps them keep track of their licenses, retrieve lost serials, stay connected with Adobe support, and access a ton of Adobe Community benefits. I’m not nearly as eloquent as our Customer Advocates and Business Transformation folks, who elaborate on these benefits here and here.

End of gushing review. How many of us can’t get onto the internet sometimes? OK, that looks to be about half. Which of us can NEVER get onto the internet? OK, all of us can, or else we wouldn’t be reading this. But how many of us serve a population of disconnected desktops, or secure desktops on classified networks, or desktops behind super-strict firewalls that only access a handful of domains? I see many more hands.

The problem with the Activation policy for CS6 perpetual licensees (and see here for the difference between perpetual licensing and Creative Cloud subscription licensing) is that if you raised your hand on that last question, and your end users sometimes install their own desktop software, those end users are basically unable to use that software, because they won’t be able to activate it via the internet.

Of course, you (their IT Admin) could use AAMEE  and deploy their software to them silently via the Command Line. And plenty of environments allow for this type of thing.

However, if you can’t use AAMEE for any reason, or if the end user lacks the enterprise deployment infrastructure necessary for AAMEE… what’s a creative to do?!?

Your end users can complete the Offline Exception process, detailed in this dated, flat, unmoving slide deck, or in this brand new, fabulous, animated video walkthrough on Adobe TV:

http://tv.adobe.com/watch/creative-suite-in-the-enterprise/activating-adobe-creative-suite-6-via-offline-exception/

Uncategorized

Comments

  • By Rita Long - 3:17 PM on September 6, 2012   Reply

    I have been installing CS6 with our volume license validation until I reach my last station. Even though the computer has network access but error message indicate I have no internet access. What is the reason? How do I fix it?

    • By Jody Rodgers - 4:47 PM on September 6, 2012   Reply

      Hello Rita. Can you outline your installation process/deployment method on a forum post so we can assist? (I am trying to move conversations like this to the forums instead of blog comments so we can turn the forum into a helpful resource for others to troubleshoot/get info.)

      http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

      Thanks!

      Jody Rodgers | Sr. Product Manager | Enterprise + Volume | Digital Media | Adobe Systems

  • […] have blogged about this issue on our Enterprise Deployment blog, and even created a 60m webinar and walkthrough video to address many of our customers’ IT […]

Add a comment