Jul 25, 2017
Manage Identities & Creative Cloud Entitlements with the Admin Console
There are inherent challenges that come from managing multiple contracts, serial numbers spanning different systems and spreadsheets, not knowing what software is installed, and buying shelfware that’s not getting used—all from the same vendor. For enterprise customers using the Adobe Admin Console, coordinating, managing and organizing these entitlements doesn’t have to be a constant barrage of changes and updates.
One Console to Rule Them All
By providing a centralized location for managing Adobe entitlements, the Admin Console enables IT managers to get the job done without the headaches and hassles. Think of the Admin Console as your one-stop shop for managing your Adobe software entitlements and platform services across Creative Cloud, Document Cloud, Experience Cloud, and Adobe Stock.
This console facilitates a host of essential tasks for Adobe’s Digital Media and Digital Marketing offerings, from establishing identity types for user accounts to creating and managing those user accounts to defining product configurations, defining service access, building desktop deployment packages, and generating enterprise support tickets. Let’s take a closer look at what is involved.
First, Choose Identity Types
Right out of the gate with Admin Console, you need to decide which identity type will be used for employee user accounts. For companies using Single Sign-On (SSO), the Federated ID account type for employees is a common go-to. This identity type provides the most control and restricts Adobe entitlements to those assigned from the Admin Console. For example, it’s an optimal choice for companies transitioning from Creative Cloud for teams to the enterprise system.
This SSO identity management uses the SAML 2.0 standard to connect your user directory with an Identity Provider (IdP) and cloud service providers, like Adobe. By facilitating a secure exchange of authentication information the service provider — in this case, Adobe — and your Identity Provider. The request is sent and the system authenticates the user with the IdP enabling sign-in.
Then, Create Custom Configurations
From here, admins should create custom product configurations that organize your Adobe software licenses by location, department, or other criteria that make sense for your organization. IT managers can also assign a license quota as well as custom product configuration admins.
For example, let’s say an enterprise customer has licenses for Creative Cloud and Document Cloud, Experience Cloud tools, as well as media credits for Adobe Stock. The system admin for the Admin Console could create three separate product configurations, assign entitlement quotas, and assign a different admin to manage each one. Why would this be necessary? Perhaps the marketing tools within Experience Cloud are managed by a small department, where desktop software, e.g., Photoshop CC and Acrobat DC, are managed directly by IT, and procurement wants tighter control on which employees will purchase stock media.
In this scenario, the three admins would only be able to add users to their assigned product configurations, and each would know their set quota of entitlements. Adobe’s enterprise guide outlines the steps involved in creating product configurations.
Next, Create User Accounts
Admins can manually add user accounts one at a time, or perform a bulk upload from a CSV file. Automation of account management can be leveraged with either Adobe’s User Sync Tool, or through custom programming tied to Adobe’s User Management API. To help organize these teams or departments, admins can organize users into user groups, then add these groups to the product configurations. (Want a deeper dive? Check out Adobe’s enterprise guide which outlines the steps for creating user accounts.)
From here, admins can roll out Adobe deployment packages for PCs or Macs, all for seamless distribution in their environment. The Admin Console allows IT teams to download pre-built packages or to modify package details for a true custom build.
What Admin Console Means for IT
While there are plenty of perks tied to Adobe Admin Console, one of the key benefits for IT is the ability to designate admin roles within the console — system admins, product admins, product configuration admins, development admins, and support delegates. These flexible administrative tiers enable organizations to have more granular management of their Adobe product access and usage, with admin responsibilities decentralized but controlled.
The Admin Console also provides a quick view of all product assignments by both users, groups, and products, plus the functionality to assign quotas to admins. Everything here is fully customizable, too, ensuring your Admin Console syncs with your unique needs. And, at any time, admins and IT managers can adjust entitlements to Creative Cloud, Document Cloud, and Experience Cloud offerings without jumping through hoops. User management tasks can even be automated, using the User Sync Tool.
It’s a simple, seamless and well-organized approach to managing a complex set of users and software licenses. By consolidating entitlements and delegating admin responsibilities, it’s easy to keep tabs on everyone, everything, and every project — an essential step for enterprise companies that want to maximize their software investments.
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