Posts tagged "Adobe social"

Adobe Summit 2013: Voices from the Floor

Siva Ganeshanandan, Director of Adobe Marketing Cloud for Asia Pacific, interviews APAC customers and delegates at Adobe Summit 2013, the Digital Marketing Conference.

 

Join us in Sydney and Singapore for the Adobe Digital Marketing Symposium 2013! Register here to receive an invitation.

Welcome to Adobe Summit – Day 1

Anne Russell, Digital Marketing Manager, Adobe ANZ – LinkedIn

Summit 2

I can’t believe I’m back again at the Adobe Summit, the Digital Marketing conference exactly one year later, where a multitude of top thinkers and leaders are coming to continue to innovate and push boundaries in digital marketing. Time flies when you are having fun and technology has certainly continued to take off! Digital marketing seems to have taken a life of its own in the last year; maybe not quite as speedy as the fall from outer space by Felix Baumgartner – one of the amazing luminary speakers due to speak tomorrow at Summit, but still the digital marketing tools continue to evolve to better serve marketers today.

With over 5000 attendees coming from all over the world (27 countries present and 120 just from the Asia Pacific region), Adobe is definitely demonstrating fast technological developments and strong leadership. I am not referring to the stratosphere but to the Digital Marketing space which has come a long way and now definitely seems to catch the attention of many of today’s seasoned marketers and analysts.

During this morning’s keynote, Brad Rencher, Adobe’s Senior VP of Digital Marketing together with his core Product Team shared through great story telling on the theme of “the last millisecond” the Adobe Marketing Cloud’s new technological enhancements to help marketers make, measure, manage and monetize their campaign content. One of the issues experienced by marketing campaign teams worldwide is that it can take many days or sometimes weeks to get a campaign out of the door. The many email exchanges and comments back and forth cause delays to marketers in delivering relevant content to their customers.

Summit 1

In order to make marketers more agile and allow the content, analytical, social team and web teams to work seamlessly and more efficiently, Adobe’s new Marketing Cloud now includes a new touch-based user interface bringing business data collected from your company’s online marketing campaigns and allows your teams to collaborate in the cloud for timely changes and faster approval processes. This also helps CMOs gauge the results and success of their marketing spending faster.

For those customers who have witnessed some of Adobe’s various technology acquisitions over the last few years, such as Day Software and Efficient Frontier and who knew of the Adobe Digital Marketing Suite, Brad Rencher and his team have simplified and re-branded it in five key solutions under the Adobe Marketing Cloud:

Adobe Experience Manager that now includes responsive design, social communities and a stand-alone digital asset management to help customers change their websites faster.

Adobe Target pulls data from the Marketing cloud to deliver one-click targeting for better personalisation.

Adobe Social now seen as the next generation buzz marketing tool with social campaign attribution and predictive publishing that interprets data from social marketing campaigns across mobile devices.

Adobe Media Optimizer upgraded to help marketers manage their budget spending towards search, display and social media.

Adobe Analytics pulls data from the Marketing Cloud to allow for on the fly segmentation shared across the cloud.

As well as attending great sessions today, I have also had the pleasure of networking with customers and based on today’s interactions but also on what many customers are doing around the world, it is clear that many organisations are very much embracing Digital marketing tools. As an example Dupont, one of the world’s largest manufacturers in the world is busy rolling Adobe CQ, across its 12 different business units to allow for better content, greater interactions across its different units and better digital experiences for its customers. The digital team is making the most of Summit to continue its digital journey

Condenast uses the power of analytics every day to deliver better targeted content to its customers as is Fairfax in Australia. We are also seeing large banks such as NAB investing in the Adobe Marketing Cloud. Top companies such as Coca- Cola, Barclay Card, Sony Electronics and Hyatt are here in Utah for the whole week to share, learn and amaze us with what can be done in the digital marketing space.

After a full day of interesting conversations, I better go and watch the Black Keys concert that Adobe has organised tonight for all Summit attendees- I can’t wait! See you all tomorrow for more exciting times.


10 Snake Themed Digital Marketing Predictions to Celebrate the Chinese Year of the Snake!

Siva Ganeshanandan, Director, Adobe Marketing Cloud, APAC – LinkedIn, @sivagatwork

It’s the Chinese year of the snake…and here are my predictions for what will be happening in the world of the Digital Marketer in APAC – with a snake theme.

 

 

 

1) Venom: Big Data in the Hands of the Marketer

Big Data is still today, focused on transactional systems – sales data, booking data, phone usage data etc. There is a lot of high signal to noise ratio that these systems like, but they are still too slow and inflexible to allow a data query conversation:

>Do customers with a higher NPS spend more with us?
Wait a few days, to build a new cube and run through the data.
>Yes – promoters spend 25% more than detractors and neutrals.
>Ok – can you break down neutrals and detractors? Yes, 30% less and 20% less.
>How often do the promoters transact with us?

Before you know it, before you have something you can use – a month has gone by.

Then if you throw in marketing data – you are really in trouble. There is a high noise to signal ratio and many ‘Big Data’ solutions are not great at handling this.

In reality however, the combination is where the power is.  Think of this example: Based on this loyal customer’s previous bookings, I should give him a promotion on flights to London in the lead up to Christmas. This is based on years of behavior shown on my frequent flyer program. But if, before logging in, the customer spent 5 minutes on my destination guide to Bali, and did some search for flights to Bali around Christmas time, that is a stronger indicator of intent.

Bringing the two sources of data together is critical, and customer insights departments are starting to see the value of behavior data (and of combining it with their Data Warehouses).

Big data will start to deliver insights that move the marketing needle.

Looking back and moving forward –Digital Marketing at Adobe

 

Vicky Skipp, Head of South East Asia and APAC CSC, Adobe SEA - LinkedIn

 

 

 

 

With 2012 now behind and 2013 just beginning, let’s take a few moments to reflect on the year just passed and what might come in the year ahead.  Adobe’s Vicky Skipp, Head of South East Asia and APAC CSC and Will Bosma, APAC Solution Consulting Director share their insights on the year that was.

What were the highlights this year with regards to Digital Marketing for Adobe?

Will:  Personally, there were 3 highlights that stood out for me in Digital Marketing for Adobe:

  1. Tremendous market take-up of Adobe Experience Management in APAC – especially in the Media and Entertainment and Financial Services industries. Some of the largest companies in the region have invested their entire business on our platform and have made it the center of their digital transformation
  2. The acquisition of Downstream Marketing and the many bright people there who have joined our business
  3. The release of Adobe Social – and finally a solution that addresses the issues of ROI for Social Marketing.

Vicky:  2012 was a very exciting year for Adobe all around. In 2012 we rebranded our Digital Marketing solutions to the Marketing Cloud which allows us to bring the magic of the creative cloud together with the marketing cloud as well as allow our customers to access the information anywhere at any time. In addition, we launched a joint research study with the CMO Council on the Digital Marketing Landscape in Asia Pacific. Also, as Will mentioned we launched Adobe Social which was very exciting as is one of the only end-to-end social solution out in the market.

What are major needs and challenges in Digital Marketing that customers have discussed with you this year and why?

Will: CMO' S and Social Media Managers have spoken about the challenges of using multiple tools to try to deal with Social Business – resulting in a disconnected and isolated process that is still not well accepted by senior executives. In addition there’s been a lot of discussion about the challenges they face in proving the value of social marketing - not only its ROI but also its alignment with the fundamental business goals of the company they work for. It impacts the funding and resources they get to address this high touch engagement channel. More generally, we heard a lot about the difficulty of finding great Digital Analysts – there is an incredible amount of data available for Digital Marketing but precious few who know how to find the true ''nuggets' that can alter business results – this is a huge challenge that’s arrived with the advent of Big Data.

Vicky: Customers are steadily evolving their business models towards focusing on mobile as customers spend increasing amounts of their time on their mobile devices. APAC marketers are hoping to increase their online marketing budgets in the coming year. According to Adobe’s recent Digital Marketing Performance Dashboard APAC, in Singapore alone close to 30% of marketers plan to increase digital marketing spend this year to between 25 – 49% of their total marketing budgets. But with so much customer activity happening online, the amount of data generated has become a huge business complexity. Being able to analyze and make sense of the data collected, to turn it into valuable strategic customer information has been one of the biggest challenges our customers face.  Secondly, our Digital Performance Dashboard study found that businesses have been struggling with a skill shortage. Potential employees with the correct expertise and skillsets to help tackle the challenges of the digital age of marketing are hard to find. Currently, over 49% of respondents said their current marketing teams did not have the right skills, experience or talent needed to take on digital marketing strategy.

What would in your opinion be the top 3 Digital Marketing trends to watch out for in 2013 and why?

Will: The top 3 trends I foresee for 2013 are:

  1. Inbound Marketing and Content– organisations scramble to create compelling content that works across multiple devices, that customers and prospects alike want to consume and share.
  2. Context is king – not only do all companies need to become media organisations but the content needs to be delivered in context – the right content, right time, right device and in the customers context. This is a significant challenge and goes far beyond what most marketers think of in terms of personalisation
  3. Social Business finally arrives in APAC and with it an understanding that Social is truly organisation wide – it impacts marketing, service, sales, talent acquisition, the customer experience and brings with it a focus on organisational cultures and structures.

Vicky:  For me, the top 3 trends for 2013 are:

  1. Mobile – As mobile consumption continues to grow and customers interact more and more via mobile, businesses will need to adapt content to suit mobile interfaces.
  2. Cloud – More and more business will be moving to the cloud as it allows for mobility and customers to access information anywhere and at any time.
  3. Data - Leveraging data to generate analytical insights is a critical factor to help businesses advance ahead of the curve by way of tracking and mapping customer insights and behaviour. In turn, this will help them create valued and personalised experiences for their customers.  In the Digital Marketing Performance Dashboard APAC 2012, 72% of respondents are already using analytic and reporting technologies. Businesses understand the need to gather more data and insights to drive personalisation, targeting and segmenting in order to deliver more meaningful customer engagements. 36% of the businesses we polled across Asia Pacific have rated richer, deeper customer profiling and engagement as one of their top priorities for the fiscal year.

We’d love to get your comments and feedback. In your opinion, what are the top 3 trends for Digital Marketing in 2013?

Adobe Digital Marketing Summit 2013

Adobe Digital Marketing Summit 2013 is fast becoming the world’s premier industry event, held annually in Salt Lake City, Utah at the Salt Palace Convention Center from March 4-8, 2013. Here, thousands of marketers from around the globe come together to learn about the newest trends impacting the industry, what lies ahead for the year, and preview the latest digital marketing technologies on offer from Adobe. Summit 2013 will convene thousands of marketers, advertisers, publishers, agencies, analysts and developers across industries to explore how to create, measure and optimize digital experiences, leveraging the Adobe® Marketing Cloud to build brand loyalty and secure new customers. Attendees can immerse themselves in up to four days of keynotes, informative sessions, training workshops and networking opportunities focused on strategies and best practices for optimizing multi-channel analytics, online conversion, social and mobile marketing, audience segmentation and advertising, and Web experience management.

Summit 2013 – The Leading Digital Marketing and Advertising Event of the Year

Keynotes featuring Adobe executives, industry luminaries and analysts will explore the latest trends impacting the digital marketing industry and provide an outlook on what lies ahead. Summit 2013 will also include a customer and partner showcase, opportunities for attendees to connect with Adobe’s digital marketing experts, a Summit Bash with a surprise headliner concert, receptions, and a world-class ski day.

More than 70 breakout sessions!

The sessions will feature leading companies and Adobe digital marketing professionals will delve into analytics and reporting, social media marketing, digital advertising, personalized customer engagement, and maximizing digital marketing investments. Sessions are designed to provide real-world skills development including demos, tips and tricks, and tutorials on how to efficiently use Adobe Marketing Cloud solutions. Registered attendees can sign up for sessions within these seven tracks:

  • Digital Analytics (for Web Analysts, digital and mobile marketers) – Hear from your peers and Adobe experts as they reveal analytics principles, strategies and techniques for optimizing performance of digital marketing campaigns by making online, social, mobile, video and customer analytics data actionable. Web and business analysts will learn how digital analytics can effectively identify the most profitable strategies to serve customers, engage audiences with compelling content, and determine the critical inputs to achieve digital marketing success.
  • Web Experience Management (for content, digital and mobile marketers) – Join Adobe’s experts, plus innovative marketers and technologists from leading enterprises, to discover the latest strategies and solutions for creating relevant brand and commerce experiences. Discover new ideas, learn tips and tricks, and explore the latest solutions for Web content and digital asset management that will give you and your company a competitive edge.
  • Digital Advertising (for advertisers and publishers) – Gain valuable insights on how to reach the right audience at the right time with the right message across channels while maintaining your budget and positively impacting ROI. Learn how to focus resources on the most salient and impactful solutions in order to compete in the aggressive advertising landscape.
  • Targeting & Optimization (for content and digital marketers) – Obtain effective digital strategies for targeting potential and existing customers. Ensure that their interactions with your business are meaningful by creating connections with customers that drive stronger engagement and higher conversion. The key to digital success is accurate and effective data-driven targeting and ongoing, disciplined optimization.
  • Social Marketing (for social marketers and community managers) – Discover the latest trends, challenges, and how leading social marketers are harnessing social media to improve ROI and extend relationships with their customers. Social media marketing is the fastest growing digital channel of 2012 and cannot be an isolated marketing tactic. Social influences all marketing activity, and businesses demand solutions that connect social activity to their business results.
  • Marketing Innovation (for marketing executives) – Meet with industry luminaries and innovative business leaders who are at the forefront when it comes to marketing in the age of the digital self. These speakers will share their expertise, vision and experience on how to take digital marketing to the next level. Marketing Innovations combines their leadership insights, marketing strategies and the solutions that allow them to build the next generation of marketing.
  • Tech Labs (for developers) – Interact with Adobe’s top technologists who will share innovative approaches to measurement and optimization across your digital marketing activities. Learn how to capture data from unique new sources in video and social while using Adobe APIs and SDKs to automate processes and leverage your data. Developers will get hands-on experience at every lab and walk away with code assets to implement in digital marketing initiatives.

Additionally, customers can take advantage of interactive workshops offered by Adobe Training Services (March 4-5, 2013), which will provide in-depth training on specified Adobe Marketing Cloud solutions. Courses will be available at a rate of $700 per one-day session and $1,400 per two-day session. There is an option to sign up for Adobe Training Services classes when registering for the conference.

This event is critical for marketers, publishers and advertisers looking to engage with industry experts and get the latest information on digital marketing.

Don’t miss Summit 2013! Register today and take advantage of early bird pricing until Sunday, January 13, 2013. Loyalist pricing is also available for previous Summit attendees until Sunday, December 16, 2012. Visit the registration, pricing and accommodations page for more information about special discounts and group passes.

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