Posts tagged "Digital Marketing"

Digital Disruption is changing the Public Sector

131119 Paul RobsonPaul Robson, President, Adobe Asia Pacific

Can you imagine a world without smartphones, or tablets; Facebook or Twitter? Can you imagine relying on enormous paper maps to find your way around a new city, or needing a number – fast – and flicking through a phone book? Most people can’t, because the world has changed with the proliferation of mobile internet. Digital has disrupted almost every aspect of our lives and organizations around the world are undergoing the tectonic shift that is digital transformation. Some are leaping ahead, others are lagging, but no sector is off the hook, including governments, which are at the forefront of citizen interaction.

The community, and the way we communicate, has changed dramatically in the last ten years. At the same time, we have access to the most sophisticated technology we’ve ever seen. Governments have an opportunity, and a responsibility, to leverage that technology to better engage with citizens, inspire them with streamlined, personal experiences, and generate efficiency and savings in these cost-conscious times. There are three key drivers that will shape digital disruption in the public sector: mobile, the internet of things and making everything digital.

 

Mobile and the proliferation of smartphones and tablets

Mobile is no longer a nice-to-have option – it’s a requirement. Smartphone penetration in Asia Pacific has exploded in recent years and according to the OECD, markets in Australia, Japan and Korea are above the 100% penetration mark. People have seen the value and convenience in using mobile technology in their day-to-day lives for all sorts of tasks, and they expect the same value and convenience from public sector agencies.

Public sector employees are also benefiting from mobile technology. Some public agencies have introduced BYOD because of the money saved by not providing employees with a device, but also because these employees have increased their productivity using mobile technology. Moreover, mobile technology can enable secure teleworking, which can ensure continuity of government services in times of crisis such as a natural disaster.

Organizations that do not provide content in mobile form are limiting accessibility. This issue does not just affect on-the-go executives. A range of demographics have adopted mobile devices including younger constituents and citizens with limited funds who cannot afford a personal computer and Internet access, but can afford a mobile device and data plan.

When combining the citizen demand for mobile information with the agency demand to increase self-service as a means to lower agency costs, it is clear that mobility is the future of citizen engagement.

 

The Internet of Things

The Internet of Things might have seemed like something from a science-fiction movie not so long ago, but not anymore. As we begin to enter a new era of machine-to-machine communications, we will see a redefining of the relationship between and people and things. For governments, there will be access to citizen insights like never before.

From farmers being able to monitor temperature, soil moisture and acidity and the effect it has on animal behavior; dishwashers knowing when to operate when the energy grid is least busy, to automated self-medication, the Internet of Things is disrupting and changing our lives.

 

Making everything digital

People expect access, engagement and transparency from government. They want faster access to services, to forms and the information they need. So what does that mean for governments? Adobe surveyed government communicators in the US earlier this year as part of its Digital Distress research and found that just 34% felt they had sufficient tools to be an effective communicator for their department of agency.

If governments are going to reach and engage citizens they need to target the platforms people are using and deliver engaging, personalised experiences. Future focus will be around mobile optimization, mobile apps and website optimisation. Today, according to Digital Distress, government communicators are embracing this disruption and are actively preparing for these changes. In fact, 38% of respondents are considering adopting Mobile Optimised Web, while 42% already use this tactic. In the growing field of website personalization, 26% of respondents are considering adopting this technology while 19% already use this.

As our lives become more focused and reliant on digital, those departments and agencies which embrace digital government and invest in the right technology and people will see the benefits. They will inspire their citizens with engaging, personalised experiences and they will reap the benefits of cost savings and efficiencies.

 

To find out where your agency or department falls when it comes to digital transformation, take Adobe’s Digital Marketing Maturity Assessment.

2014 아태지역 디지털 마케팅 성과측정 결과: 한국 마케팅 담당자, 디지털 마케팅 중요성에 대한 인식 제고에도, 여전히 실행에 어려움 겪어

chris정진우, 한국어도비시스템즈 디지털 마케팅 총괄 전무

‘2014 아태지역 디지털 마케팅 성과 측정결과’에 따르면 한국 마케팅 담당자들의 디지털 마케팅에 대한 신뢰도가 지난해 보다 높아진 반면, 실행에 있어서는 여전히 어려움을 겪고 있는 것으로 나타났다. 올해로 세 번째를 맞는 이번 조사는 어도비가 CMO위원회와 공동으로 한국을 비롯, 호주, 중국, 싱가포르, 홍콩, 인도 등 아태지역 6개국의 마케팅 임원 800여 명을 대상으로 이뤄졌으며, 오늘날 디지털 마케팅의 현황과 도입 및 활용 수준, 그리고 가능성 등을 측정·분석했다.

이번 보고서의 한국에 대한 주요 결과는 아래와 같다.

Adobe_Japan_infographic_final_2013

  • 디지털마케팅담당자대다수가디지털마케팅도입및실행에대한필요성을인식하고있는것으로나타났다. 지난해(81%)보다높은응답자의89%디지털마케팅이기업의비즈니스경쟁력을강화한다고답한응답자는89%로지난해(81%)보다증가했다.
  • 전문역량확보는향상, 기술도입및활용은뒤처져– 디지털마케팅을전담하는인력을보유하고있다응답한이들이13%2012(4%)2013(6%)비해2이상증가했다. 이는아태지역전체(13%, 14%, 15%)의발전속도를상회하는것이다.
  • 마케팅분석리포팅기술사용있어서는아태지역국가(아태지역평균75%) 가장낮은수치(60%)를보였다. 데이터관리능력또한저조한것으로드러났다. 이는아태지역전체적으로비슷한상황으로전마케팅캠페인과정에걸쳐데이터를지속적으로활용하는지를묻는질문에대해아태지역평균적으로2012년(14.5%)에비해오히려감소한수치(13%)를보였다.
  • 빅데이터활용도는지난해보다향상된것으로나타났다. ‘데이터를통해고객집단과행동패턴을분석한다’는응답이지난해9%에서1년만에19%로큰폭상승했다. 그러나, 43%에이르는대부분의마케팅담당자들은여전히빅데이터를통해의미있는인사이트를제공하기보다주요성과지표에만사용하는것으로드러났다.
  • ROI대한확신부족으로경영진지원미흡- 응답자의21%만이경영진이디지털마케팅에있어강한리더십을보여준다고답했다. 50%에이르렀는데, 이는아태지역국가들중가장높은수치다.
  • 국내에서의디지털마케팅도입을이끄는주요동인은모바일임을재확인시켰다. 응답자의67%가모바일기기의확산및발전이국내에서의디지털마케팅을이끌고있다고답했다. 또한국내마케팅담당자들중33%가‘채널파트너와세일즈팀이더많은디지털마케팅투자를요구한다’고답해, 이들이디지털마케팅의강력한지지자로떠올랐음을보여주었다.

 

보고서다운로드

2014 디지털마케팅성과측정결과인포그래픽

India trails digital marketing performance trends of mature markets

Mr-Umang-Bedi-Adobe-Systems-India-189Umang Bedi, Managing Director – South Asia, Adobe Systems

The 3rd annual Digital Marketing Performance Dashboard, a research by Adobe partners with CMO Council, divulges larger growth opportunities for Indian marketers as India is an emergent digital marketing performance leader in the region. CMOs are beginning to realise that technology is interlaced with their ability to execute in today’s digitised market space and specially, Indian marketers view IT as a big contributor in deploying digital marketing solutions.

This year the survey highlights that Indian marketers are reflecting on the efficacy of their campaigns and shifting from a tactical campaign-specific, KPI-driven approach, to demonstrating the business impact and value of digital as a strategy to engage customers. India is going through the same stage of advancement that was noticed in mature markets like Australia and North America a while back. This is in correlation with the increasing digital footprint of consumers in the country, making it extremely important for marketers in India to utlise digital to their benefit and enter the next phase of digital advancement.

Here are some findings for India:

 

Confidence in digital marketing is growing but marketers question engagement and activation

The dynamics of the Indian Market have changed. eCommerce has evolved in terms of magnitude. Mobile users are proliferating. As entrepreneurs receive a platform through digital, startups are mushrooming. In such a context, digital marketing is not only witnessing a higher adoption rate, but also becoming a strategic function of organizations. 96% of the Indian marketers have high confidence in the ability of digital marketing to drive competitive advantage. This is amongst the highest in APAC with only Australia leading with 97%.

However, while Indian marketers believe that the key driver to adopting digital is the ever-growing internet population (70% in India vs. 59% in APAC), their belief that customer preference and digital dependence drive the adoption of digital, and digital can engage and activate the audience, is lower than the APAC averages. Customer preference and digital dependence would increase along with the increase in penetration of internet in the Indian market. Therefore, what would matter is how the Indian marketers are able to increase engagement and activate audience through digital marketing. This presents challenges in program planning, execution and most importantly measurement.

 

The role stakeholders in driving digital marketing

Overall, digital marketing performance is improving across APAC, especially with regard to organizational alignment. For India, organizational alignment is almost at par with APAC and at the same level as 2013. Strong senior management support and receptivity to piloting and testing is less for India than the APAC average. Senior management is now shifting focus from piloting and testing, to committing to the programs in place, and giving priority to establish a strong digital marketing base before exploring newer areas. Good news however is that Indian marketers have been able to keep to the same level of digital champions on the leadership team as last year.

As compared to their APAC counterparts, Indian marketers are receiving lesser support from channel and sales teams for increasing digital spends. However they’re doing better as compared to last year suggesting that departments that have a customer interface are realizing the importance of digital marketing in augmenting their efforts. This is a critical learning and reinforces the importance of digital marketing in the integrated marketing plans of organizations.

Over 29% of marketers in India believe that IT is a big contributor and active partner in selecting and deploying digital marketing solutions. This percentage is much higher than the rest of APAC which is suggestive of an internal mandate from the Leadership to IT on digital.

 

High use of analytics but are they understanding ROI?

Indian marketers are more confident than their APAC counterparts overall in their marketing maturity (58% feel they are high or progressive in marketing maturity as compared to 39% in APAC). And more Indian marketers are using analytics and measurement technologies to prove the value of digital – 74% Indian marketers are currently measuring and testing results of digital marketing campaigns as compared with only 69% average in APAC. However, their understanding of digital marketing effectiveness is very much in the developing stage (company’s ability to measure value of digital and its ROI: getting better – 43%; needs improvement – 31%; high on excellence – 5%). Marketers are measuring more than ever. However the value of digital and data can be demonstrated by using it to create differentiated advantage and driving connected relationship strategy for the business.

 

Talent gap continues to challenge marketers

On an average of last three years, 18.7% Indian companies have an experienced, dedicated, in-house staff for digital marketing analysis; 5% higher than the APAC average – 30% of them have a dedicated director of digital. However a very measly percentage of marketers believe that data is integrated throughout the marketing lifecycle.

Across the board, marketers are disappointed in their agencies’ effectiveness across strategy, execution and measurement. Clearly, better progress is needed in the region to narrow the gaps in skills and talent. India has made progress by increasing in house talent but more needs to be done. Data is the backbone for business and marketers, and India has the potential to be the center-of-excellence for data. We’ve got a big opportunity ahead of us and organizations need to act fast and invest in skills development.

 

Interested in finding out how else Indian marketers fared in comparison to the rest of the APAC? Check out the links below:

Download the complimentary executive summary

APAC Digital Marketing Performance Dashboard Infographic

APAC Digital Marketing Performance Dashboard 2014: The gap continues to widen between digital leaders and those falling behind

Hisamichi KinomotoHisamichi Kinomoto, VP of Marketing, Japan and Asia Pacific, Adobe Systems

Join the Conversation via #APDash

The third annual APAC Digital Marketing Performance Dashboard reveals a fragmented digital marketing landscape is emerging as some Asia Pacific countries surge ahead of others which are falling behind. Furthermore, while all countries understand the importance and value of digital to their overall marketing strategy, no country is taking full advantage of the opportunities it presents.

The research was conducted by the CMO Council in partnership with Adobe and includes the largest gathering of marketing insights from the region, representing more than 700 senior marketing executives across key countries. Overwhelmingly, 92% of respondents stated that digital will bring competitive advantage to their organisations. But within this optimism, we begin to see key differences between the leaders and the laggards. Countries such as Australia, India and Singapore are pulling away with strong executive support and digital champions, while Korea, China and Hong Kong struggle with support and skill shortages.

Here are some key findings from the research this year:

  • Marketing readiness across Asia Pacific is on the rise

– There is an increasing market readiness for digital in Asia Pacific

APAC_3_year_comparison

  • Senior executive support drives digital marketing adoption

– In Australia, Chief Marketing Executive ownership is at 54% in 2014, well above other countries such as India (42%), Hong Kong (40.6%) and Korea (39%).

– Having a strong digital champion within the leadership team remained steady across the region at 38% between 2012 and 2014; however, Australia is pulling away with 62% in 2014, followed by Hong Kong (46%), Singapore (41%) and India (39%).

– Organisational alignment across Asia Pacific increased with a ranking of 3.8 compared to 3.2 in 2013.

  • Channel partners and sales teams have emerged as strong advocates for digital marketing, calling for increase digital spend across Asia Pacific.

– Since 2012, the number of channel partners and sales teams who have called for increased investment in digital has more than doubled from 15% to 34% in 2014.

  • The importance of ROI is growing though some countries are skill skeptical.

– Across Asia Pacific concerns about ROI has risen slightly from 17% in 2012 to 21% in 2014.

– However, the Dashboard reveals that in Korea, 50% of senior leaders are not convinced of digital marketing ROI.

  • Small improvements in skill levels but leaders pull away.

– There are small improvements in skill levels across Asia Pacific with dedicated digital headcount increasing from 13% in 2012 and 2013, to 15% in 2013.

– Yet, gaps are continuing to grow between countries which have a dedicated digital headcount in 2014:

Australia – 26%
India and Singapore – 18%
Korea – 13%
China – 9%
Hong Kong – 7%.

  • The use of analytics and reporting technologies has remained steady, but leaders are pulling away.

– In Australia, 91% of marketers are using analytics and reporting tools, followed by Singapore (79%), India (77%), Hong Kong (73%), China (70%) and Korea (60%)

– However, marketers are not moving beyond basic measurement with only 13% of marketers across Asia Pacific said they are measuring throughout the life of campaigns, compared with 14% in 2012.

 

What does this mean for digital marketers in APAC?

The 2014 Dashboard has uncovered the varying degrees of digital marketing maturity across the region, and highlights the need for marketers to continue to demonstrate value and ROI. With customers having the ability to touch any part of an organisation, the role of marketing in transforming business is crucial and requires executive support and investment. Marketers in those countries which are lagging, like Korea, China and Hong Kong, need to leverage the data they receive to help educate senior managers of its value.

Big data is powerful and essential to creating personalised customer engagement and experiences. With so much data available, and more tools than ever before, marketers are in a strong position to drive business results, but no country is Asia Pacific is taking full advantage of the vast amounts of data they receive. Opportunities exist for marketers to lead by measuring and analyzing their full campaigns, not just implementing a piecemeal approach.

The good news for Asia Pacific is that it is slowly stepping up on the global digital stage, closing the gap between matured marketing regions like North America and Europe. However, regional marketers within Asia Pacific that are falling behind will face increase global pressure to keep pace. In order to bridge the gap, organisations need to accelerate their investment in employee’s professional development as well as the right technologies to leverage the benefits of digital. In addition, a bolder approach is needed to applying metrics and driving a more compelling case for increase investment. The time to start making the move to digital excellence is now. Will you take the leap or get left behind?

 

Stay tune to this channel as we continue to launch country-specific findings across the region this week.

Download the complimentary executive summary

APAC Digital Marketing Performance Dashboard Infographic

2013 APAC Digital Marketing Performance Dashboard Blog

New research has confirmed widening gaps in digital marketing maturity across Asia Pacific

Stephen Hamill, Managing Director, South East Asia, Adobe Systems

20140510-0013 copyIn our blog yesterday we shared the results from the APAC Digital Marketing Performance Dashboard 2014, showing that countries such as Singapore, Australia and India are leading the pack in the Asia Pacific. The Dashboard, which studies the state of digital marketing across the Asia-Pacific region, surveyed over 700 marketing executives. It revealed executive support and data-driven approach creates a widening gap between digital leaders and those falling behind.

The research uncovered that while more marketers in countries like Australia, India and Singapore are using analytics and reporting technologies, no country is truly taking advantage of the huge amounts of data they are collecting. Few see leveraging data as a competitive advantage, whereas globally, advancing the customer experience with deep personalization and smart adaptive engagements is driving revenue gains and measurable advantage.

What about Singapore? Here are some key findings:

In Singapore specifically, and more generally right across the region, more needs to be done to prove the value of digital marketing investment. For brands that do not have e-commerce channels, it’s hard to directly link revenues to campaigns as there’s a gap in the fulfillment process and therefore, there may be a difficulty in convincing stakeholders based on proving financial ROI alone.

This means marketers have to be more strategic in showing value. Unfortunately, of the Singapore marketers surveyed, half are using data to merely report KPIs or are not doing anything with it at all. A mindset change is needed, where marketers need to look at data at every point along their campaigns and use the insights to generate improvement for their activities – this is especially critical in a fast-paced market like Singapore where informed business decisions need to be made swiftly. That in itself is already a quick win for proving the value of digital campaigns.

Lines of businesses as well as channel partners and sales teams continue to be strong advocates for digital marketing with more calling for increased digital spend across Asia Pacific. Since 2012, the number of lines of businesses who have called for increased investment in digital has increased from 15% to 25% in 2014. Singapore is an outlier on this front, with lines of businesses (9% SG vs 25% APAC) as well as channel partners and sales teams (18% SG vs 34% APAC) here being the least interested in pushing for digital programs in 2014.

Some leadership teams are not convinced of the ROI of digital marketing, but are open to learning more. Across Asia Pacific concern about ROI has risen slightly from 17% in 2012 to 21% in 2014. The Dashboard reveals that in Korea 50% of senior leaders are not convinced of digital marketing ROI but want to gain a better understanding, followed by Singapore with 22%.

Despite the lack of interest and confidence from stakeholders, the good news is that leadership teams in Singapore are the most receptive (46% SG vs 31% APAC) to piloting and testing new digital channels and programs. These results show that the lack of interest and confidence is not based on an outright rejection of digital marketing. It is more likely that stakeholders do not have a good understanding of digital and what it can be used for. This represents a golden opportunity for marketers to set the digital agenda and educate their stakeholders on the benefits and value of digital. In fact, with Singapore leadership teams being open to piloting and testing, field-testing could be an excellent way for marketers to demonstrate digital marketing ROI.

While 93% of marketers believe digital marketing can create a competitive advantage, differences in execution are evident around the region. Across Asia Pacific, use of analytics and reporting technologies has remained generally steady (72% in 2012 and 74% in 2014), but leaders are pulling away. In Australia, 91% of marketers are using analytics and reporting tools, followed by Singapore (79%), India (77%), Hong Kong (73%), China (70%) and Korea (60%). However the research has highlighted that marketers are not moving beyond more basic measurements. Asked whether they are measuring throughout the life of campaigns, only 13% of marketers across Asia Pacific said they were, compared with 14% in 2012.

 

Stay tuned to this channel for more Dashboard news and findings. You can also find out more results from the following links:

Download the executive summary

APAC Digital Marketing Performance Dashboard 2014 Infographic

You can also follow the conversation on twitter via #APDash.