Posts tagged "Digital Marketing"

From one-off wins to 24/7 personalisation—and success

kevin-lindsay

 Kevin Lindsay, Director Product Marketing, Adobe Systems @kevlindsay

 

 

 

Personalisation isn’t about one-off wins. They’re part of it, and certainly a positive byproduct of new targeting initiatives. They’re also critical for organisations with less foundational optimisation maturity—you get a win, shout it from the rooftops, and generate the advocacy and internal buy-in you need to take your programs to the next level. But in personalisation, the name of the game is really “ABP”—always be personalising. And no matter the size, scope, scale or industry of your business, ABP is achievable.

It’s a topic that’s been top-of-mind for me and for Adobe’s clients more than ever in the last few weeks and months, especially with the rollout of Adobe Target Premium in June. And now we’re hitting the road with the ABP message, at Adobe Digital Marketing Symposium APAC in about a month’s time. My message to attendees is simple: when the analytics are there, personalisation gets a boost, and you’ve got a solid base for transforming your efforts from ad hoc and incidental to critical, integrated, wholly ingrained parts of every digital marketing initiative.

We’re entrenched in what’s proven to be the most relationship-driven era in marketing ever, and it’s only getting more up close and personal as technology and access improves. Amazon raised the stakes for everyone—if you aren’t offering up a friendly (and personalised) “hello!” when I land on your page; you’re one step close to losing me forever. Take that notion even further, and you’re where we are today—staring back at more than 2 billion Internet users, the vast majority who clearly identify relevant experiences as decision drivers.

At Symposium we’ll take a deep dive and really get our hands dirty with the tactical steps to getting from “wow, that worked!” to “THAT’S going to work!” no matter the existing resources, tacit understanding and organisational alignment—in other words, a foolproof plan for success. But in the meantime, here’s a preview, and some next steps to think on ahead of the session—or for any business looking to create meaningful relevance (and drive increased ROI):

STEP 1: Think about where you are right this minute

You’re likely doing something optimisation and personalisation related. Be it completely incidental (or even accidental) or a simple solution like geolocation based on IP addresses or recommendations based on past purchases, there’s some level of relevance being delivered and, you’ve probably seen a notable impact in any one of countless KPIs. Take your wins and move on to the next step.

STEP 2: The numbers don’t lie

Data-driven optimisation is in—your “gut” is out. It’s time to move away from instinct and focus your personalisation efforts on what’s real and provable. That’s where the analytics come in. In this “last millisecond” marketplace the results of your tests and initial personalisation efforts reign supreme, and should inform every decision, movement, and next step, from beginning to end. The low hanging fruit for beginners? Any major volume drivers—page views vs. entry rates, particularly active “fringe” pages, dominant outliers—as well as cash cows like the homepage and key product pages and, on the opposite end, very low performers. This gives you the 10,000foot overview and helps almost instantaneously prioritise your efforts—high-value, high-performing first, then the rest can follow.

STEP 3: “Relevant” and “individualised” are completely different asks

Your consumers crave relevant, spot-on experiences—they make them feel understood, valued, and in-step with your brand. But how much is “enough?”

The majority of web traffic is anonymous—you don’t know them, you haven’t seen them before and all you’ve got to work with is what they’re telling you in real-time, plus the basics like geolocation and referral source. But “personalisation” and “individualisation” are different—layer in “contextualisation” and “personification” and the landscape really starts to emerge. Start with personas. By bucketing segments into personas based on existing target user bases you’ll be able to suss out a visitor and say “I don’t know you, but I know someone who looks an awful lot like you…” before serving up content, offers or products that are far better than an arbitrary guess. From here you can transition the user to a more personalised experience, as you gain more and more relevant insights into their wants, needs, hopes and dreams.

STEP 4: Contextualise

In the same vein, adaptive, predictive contextualisation goes a long way. The standard context-driven content—location-based offers and messaging, mobile- and tablet-enabled content, adaptive design, and path-driven recommendations are great places to start.

STEP 5: Test, track, rinse and repeat

Personalisation is a never-ending track. The more you put in, the more you get out. And the more you get out, the more you’ll be in a position to do in the future. The cycle continues and the personalisation payoff increases exponentially. Integrating user-friendly solutions like Adobe Target and Adobe Target Premium can put the wheels in motion for you and can keep them going 24/7.

Join me at Symposium on 22July in Sydney and 24 July in Singapore where we will deep dive into personalisation. You can register now here: http://adobe.ly/RwMofi

Adobe Digital Marketing Symposium 2014

Paula Parkes, Head of Marketing, APAC Digital Marketing, Adobe Systems – @Keywebird

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Being a marketer today is harder than ever before.Over 75% of marketers think marketing has changed more in the past 2 years than in the previous fifty. New digital channels and technologies have reinvented the ways in which consumers engage with brands, forcing marketers to transform the ways in which they plan, execute, track & report on their campaigns.

Symposium 2014 is bigger, better & more aspirational than ever! On 22 July in Sydney and 24 July in Singapore, marketers will gather for Asia Pacific’s most anticipated digital marketing gigs of the year. Symposium is designed to expose today’s marketers to the latest digital marketing strategies and innovations, helping marketers reinvent themselves. A showcase of tips, tricks and tools through the stories of leading brands on their transformation journey.

Last year there were over 1700 attendees and this year we are expecting more! At Adobe Symposium 2014, you’ll learn from Adobe experts as well as marketing leaders from top brands such as Telstra Digital, Tourism Australia, Maybank, StarHub and many more as they share their key marketing strategies for making the most out of every opportunity. It’s an unmissable opportunity to network with marketing leaders and peers while learning from entrepreneurs and innovators, who are pushing the boundaries of digital marketing to increase their company’s success.

At Symposium, you’ll learn how to:

  • Create effective digital marketing strategies that make the most of every opportunity
  • Gain valuable insights from targeted advertising and marketing analytics
  • Develop and leverage more compelling social media campaigns
  • Market in the mobile era across sites, apps and publications
  • Improve your customers’ experiences through personalization, while increasing acquisition and retention
  • Increase your digital marketing ROI from the experts

We’ll be sharing more updates and information about Adobe Symposium over the coming weeks here, so be sure to stay tuned for more intel on experiences we’ll share at Symposium.

Do you know what your marketing is doing? Sign up for Adobe Symposium today and follow the conversation via #AdobeSymp.

Create, Measure & Optimise Digital Experience

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Join us for this live webinar about the latest innovations in web experience management. Find out how the next generation of Adobe Experience Manager (AEM) enables marketers to easily organize and manage the delivery of content and creative assets across all digital marketing channels, including web, mobile, social media, and video.

Discover how you can:
• Transform and extend the reach of your digital marketing campaigns to include mobile and social channels
• Simplify your mobile strategy and discover the benefits of responsive design
• Deliver rich, personalized media—including video—across all digital channels

Date: 29 May 2014, Thursday

Time:

9.00am – 10.00am India, Sri Lanka
10.30am – 11.30am Thailand, Indonesia,
Vietnam
11.30am – 12.30pm China, Hong Kong,
Singapore, Taiwan,
Macau, Malaysia, Philippines,Perth
12.30pm – 1.30pm Korea
1.00pm – 2.00pm Adelaide
1.30pm – 2.30pm Australia (Sydney, Melbourne,
Canberra)
3.30pm – 4.30pm New Zealand

Format: Online Webinar

register

 

Partner Focus: AMC & Customer Strategy

Hear directly from partners on how Adobe Marketing Cloud impacts their customer strategy:

Learn to leverage the Marketing Cloud at Adobe Digital Marketing Symposium 22nd July in Sydney & 24th July in Singapore. Register here!

어도비, 독립 리서치기관으로부터 웹 분석 부문 리더로 선정

정진우, 한국어도비시스템즈 디지털 마케팅 총괄 전무

50824_forrester_wave_infobits_1

어도비가포레스터리서치(Forrester Research, Inc.)가발표한‘포레스터웨이브: 2014년 2분기웹분석(2014년 5월)’리포트에서웹분석부문리더기업으로선정됐습니다. 어도비마케팅클라우드(Adobe Marketing Cloud)의주요데이터및분석솔루션인어도비애널리틱스(Adobe Analytics)는현재제공중인솔루션(current offering), 전략(strategy), 업계지위(market presence) 등세부문에서가장높은점수를받으며, 종합점수에서 75점만점 66점이라는최고점을기록했습니다.

“포레스터웨이브: 2014년 2분기웹분석리포트” 전문 다운로드

포레스터리서치는이번에발표한리포트에서이번리더기업선정에대해 “어도비는마케팅담당자에게매우유용하고정교한분석이가능하다는점에서많은기대를받고있다”고평가하며,  “어도비는웹분석의영역을디지털마케팅실행에필요한디지털분석으로까지넓혔다”고밝혔다.

이번 보고서에 나타난 어도비의 업계 내 우위는 전 세계 유명 브랜드와 선진 마케팅 담당자들이 어도비 마케팅 클라우드의 핵심 솔루션인 어도비 애널리틱스를 디지털 마케팅 툴로 선호하는 이유를 다시 한 번 보여줍니다.

어도비 애널리틱스를 포함한 어도비 마케팅 클라우드에 대한 보다 자세한 내용은, 아래 링크를 참고하시기 바랍니다.

ž   어도비 애널리틱스

ž   어도비 마케팅 클라우드