Posts tagged "social media marketing"

Social Media Marketing In India

Srihari Palangala, Country Marketing Manager, Adobe IndiaLinkedIn

I recently attended a networking evening here in Mumbai, and it was great to spend time with fellow digital and social media marketing experts from various industries. It didn’t take long before someone raised the hottest topic right now: social media marketing and how it’s unfolding in India. It was great to hear multiple perspectives and ideas on the subject.  I gained some very interesting insights from this group, including some wise tips and tricks the best ways to use social platforms in India.

Dipping your Toes – The Opening Game:

Social media marketing is still far from being integrally woven into the marketing mix for most marketers. Based on this group’s feedback, one of the biggest challenges is to move social media marketing (and to some extent digital marketing too) from being an isolated, one-off campaign to instead delivering and executing in a sustained, predictable and mature way. Uncertainty about the best strategy and tactical execution means social media marketing is still underrated in the country. The fact that there is often a struggle on who ‘owns’ social within the business does not make things easier: it seems that marketing will often be held accountable, but with only powers to influence the outcome at best! By and large in India, social media marketing still remains a relatively smaller percentage of the overall marketing spend to reach audiences.

Staying Afloat – The Middle Game:

As you tread further on the trail of social media marketing, you will find that your goals can be extremely varied: from ongoing nurturing (engagement or keeping interest alive, improving the quality of followers), to growing the base (acquisition, increasing the quantity of followers) or around conversion (registering for a product trial, signing up for an event or subscription). Deep engagement and success around any goal requires creating intriguing and up to date content. It is always vital that the marketing message and content delivered through your social platform is relevant for your audience. Take the time to study your social platform and understand the ways your customers interact. This will allow you to respond in engaging ways and push out relevant content that will help retain followers and gain new ones. The challenge, however will be getting the right talent for social media marketing (either in-house or contract) to meet the above goals. Niche marketing agencies might work better in this case – you are probably better staying away from the generic marketing agencies that claim to also do digital.

Winning the End Game:

Social engagement can generate a LOT of buzz – and the key will be to filter out what are genuine business feedback/considerations vs. ‘other noise’ in the system. If you can find intelligent ways (or tools) to do that, social can provide with direct access to genuine customer feedback.These feedback and comments can then be used for product enhancements, new lines of business, or enhanced services and support. In turn, this will allow you to create active and relevant social communities in adjoining and similar areas, giving you a variety of avenues to understand yours customers’ needs and growing your brand further.

What are your thoughts? Where are you in the journey and how have things played out for you? Do drop in a comment and let us know

What do Adobe’s First Facebook PMD Awards mean for you?

Janie Lim, Group Marketing Manager, Adobe SEA – LinkedIn

Face­book’s significance as a social mar­ket­ing plat­form just keeps growing and the demand for deeper marketing opportunities increases too. Facebook has just announc­ed its Pre­ferred Mar­ket­ing Devel­oper (PMD) pro­gram and Adobe is the first PMD mem­ber (out of an ini­tial 232) to be awarded badges for all four of Facebook’s Mar­ket­ing APIs – Pages, Ads, Apps and Insights.

What does this mean and why is this impor­tant for our digital marketing cus­tomers?

Pages API

Adobe offers highly flex­i­ble page man­age­ment with a robust roles and per­mis­sions model.  This enables global and local scale so you can man­age all of your Face­book pages within a sin­gle plat­form, while empow­er­ing regional man­agers to exe­cute cam­paigns locally. We also fea­ture deep inte­gra­tion with Adobe Site­Cat­a­lyst, enabling auto tag­ging of social media posts with cam­paign track­ing codes in the pub­lish­ing work­flow.  This means you can much more eas­ily track how your Face­book con­tent and inter­ac­tions are dri­ving behav­iours on your dig­i­tal prop­er­ties. That’s a fancy way of say­ing you can now tie social activ­ity to busi­ness results.

Apps API

In addi­tion to the flex­i­bil­ity and cus­tomis­abil­ity that the new app builder within Adobe Social pro­vides, Adobe’s inte­gra­tion between Site­Cat­a­lyst and for­mer Effi­cient Fron­tier tech­nol­ogy now enables auto tag­ging of appli­ca­tions with cam­paign track­ing codes to mea­sure users across the entire cus­tomer jour­ney from ad click to app engage­ment to web­site con­ver­sion and beyond. Through inte­gra­tion with Adobe Test&Target, mar­keters can engage in A/B test­ing of app cre­ative and copy, pro­duc­ing crit­i­cal Face­book app opti­misa­tion insights for enhanced engage­ment. Our tar­get­ing tech­nol­ogy auto­mat­i­cally per­son­al­ises the app expe­ri­ences based on social pro­file and demo­graphic data, which improves rel­e­vancy and dri­ves higher conversion.

Ads API

Adobe is cur­rently the only provider to inte­grate “spon­sored story cre­ation” within the Face­book pub­lish­ing work­flow.  Essen­tially, this capa­bil­ity can sig­nif­i­cantly expand the influ­ence of con­tent by max­i­mising reach – get­ting your con­tent in front of a lot more eye­balls – and ampli­fy­ing mes­sages. This inno­va­tion enables com­mu­nity man­agers to col­lab­o­rate closely with ad man­agers dur­ing the plan­ning process to coor­di­nate paid and owned reach at cam­paign launch instead of spon­sor­ing a story after the post has gone live.

Adobe also enables cross-channel attri­bu­tion of social against other dig­i­tal adver­tis­ing chan­nels – search and dis­play – because our tech­nol­ogy man­ages all bid­d­a­ble dig­i­tal ad for­mats.

Insights API

Adobe can tie Face­book activ­ity directly to busi­ness results like rev­enue or other con­ver­sion met­rics. Addi­tion­ally, Adobe can inte­grate lis­ten­ing (earned) data with owned data, paid media (ads) data, and mean­ing­ful ana­lyt­ics (i.e. let’s look beyond “likes” and “fans” to rev­enue and con­ver­sions) within one dataset. This gives you a much more com­plete pic­ture of per­for­mance across chan­nels and insights to opti­mise invest­ments across those chan­nels for the great­est ROI.

The social world gets both richer and more easily accessible for digital marketers with tools such as these. As Face­book con­tin­ues to inno­vate and enhance their plat­form, we will work closely with them to con­tinue pro­vid­ing the most com­pre­hen­sive and sen­si­ble sup­port solu­tions possible

Things that made me go “hmmm…” – observations from Day 2 of the Adobe Digital Marketing Summit

Imogen Riley, Digital Marketing Senior Manager, Adobe APAC – LinkedIn @IERiley

9.00pm – I signed off last night to head out to the Adobe Bash with ‘Foster the People’ headlining.  Took Arianna Huffington’s advice and unplugged for a few hours to engage my ‘analogue’ self – face to face with our customers and partners.  What a great experience!  Channeling my youth with some likeminded souls, we were front and right of centre stage, any closer we would have been on stage.  This band has incredible energy, talent and a base that rocked the stadium, my teeth and maybe even Nevada.

Observation # 1 – must remember – unplug the earphones… live music recharges you

8.25am – I applaud all 4000 ‘analogue souls’ who showed up on time to hear Biz Stone – @biz, co-founder of Twitter and our own Ann Lewnes sharing their insights on the #digitalself@biz exemplified all aspects of social engagement – authenticity, opinion & humour.  He shared his “secret sauce” for success…

  • In order to succeed spectacularly you must be prepared to fail spectacularly.  I love this! We can’t change the world if we are too risk averse.
  • Great ideas are obvious in retrospect… a la twitter! @biz and team are working on the next big thing, too early to announce but stay tuned…
  • If you want to succeed engage folks outside your company and discipline, they will give you a view you haven’t thought of yet.

What’s your great idea? And was it the one you thought was the smartest and brightest?

Observation #2 – entrepreneurialism is a state of mind, not a PhD – it needs smarts, a network of amazing minds and passion

5.30pm – Sneak peaks from the amazing geeks…

Great ideas come from everywhere, but do they ever get the forum or funding to be successful?

Some of our best and brightest engineers and developers bared their souls and the efforts of their sleepless nights and lonely days, watch the recordings and tweet your thoughts – you can help shape the strategy and solutions for the 3.0 world.

I have been lucky to work in technology my entire career, I love it, but it can be exhausting.  But then I catch up with friends who are Doctors and Laywers and think- thank goodness I am not saving lives or worse – not, or putting them in gaol – I love my work in technology.  I think we are in the Renaissance 2.0 – Medici would be proud.

Observation # 3 – be bold, be inclusive, engage smart minds from outside your field

If you want to stay engaged & share your thoughts – join the dialogue in our LinkedIn group

Some parting comments – thanks to all our customers, partners and friends in the media who travelled so far to join us at Summit2012!

Thanks to the City of Salt Lake – you are an amazing hostess – incredible support to all 4000 digital selves – your ambassadors and businesses have made our stay! Don’t just take my word for it, check out what our APAC customers had to say about the Summit in the video below:


9.30pm Signing off now to head to the Summit after party – Karaoke @ The Depot, I am tone deaf & the only song I have is ‘Land Down Under’…

More from the ski slopes tomorrow.

Biz Stone and Adobe Social get down to business on Day 2 of the Adobe Digital Marketing Summit 2012

Anne Russell, Digital Marketing Manager, Adobe ANZ – LinkedIn

Following on from yesterday’s excitement at the Adobe Digital Marketing Summit, I found the second day’s content to be just as rich and interesting as the first.

The day centred on Adobe’s key technology and marketing experts, including John Mellor, VP Strategy & Business Development, who, collectively, shared some of the impressive technological advancements in the world of digital marketing.

We were also very lucky to have Biz Stone, one of the founders of Twitter, at the event providing his views on the ‘Digital Self’ – (a concept I touched on in my blog post, yesterday). Stone’s view is that the ‘Digital Self’ isn’t solely defined by individual employees of a company, but also through the products of a brand and the multiple interactions linked to a particular business.

For example, the Adobe Summit as of today had become its own “Digital Self” – with over 6000 tweets shared in the last 48 hours! We can instigate the ‘Digital Self’ but we cannot create it; it creates itself. External factors, like how people will actually use your products/technologies and what they say about them will actually define your organisation. In this sense, a brand cannot choose its ‘Digital Self’.

So the question is: are you influencing it? I have personally been very engaged in the Summit these last 2 days using Twitter to share my excitement with my followers so I guess that I have influenced the Adobe Summit’s ‘Digital Self’ and I will continue to do that in my every day Adobe life.

In addition to the above concept, Biz had two other pieces of advice to share with the fellow marketers in the room:

  • In regards to privacy, if you are not 100% comfortable about sharing your content or data across social media platforms, then don’t. You must define your own boundaries.
  • On developing social strategies, a strong recommendation from Biz is to speak and engage with your customers in a most humanly manner as possible. Don’t reach out to them as if you are writing press releases and it is acceptable to show your vulnerabilities. People will appreciate your reaching out to them, even if it’s not perfect.

Following the 45 different breakout sessions throughout the day, I and many other delegates were treated to a very special closing keynote session: an amazing Sneak Peek session, showcasing new Adobe technologies by Adobe’s best Product Developers, including Cathi Kwon, Abishek Pani, John Bates, Cedric Huesler, J.D Nyland and many more. These may never be publicly available (which would be a total shame!) however, the aim of the session was to showcase what’s possible to the delegates.

 

These incredibly hard-working and inspiring individuals showed us the following sneak peeks:

  • Tweet2Win – to help you manage twitter contests
  • Project Navigator – for guided analytics
  • Social Connect – for simplifying social targeting
  • Admania – for better ad segmentation
  • Primetime – for real-time video clips and ads via Auditude
  • Pinsanity – for deeper analytics and better engagement
  • Geo Fencing – clever segmentation targeting
  • Sweetlanding – for faster campaign landing pages creation
  • Fortune Teller – the next generation sentiment guidance

My three favourites were Geo Fencing, Primetime and Fortune Teller, although all of them were very clever. What an awe-inspiring day from Adobe today. Over 4000 delegates were busily moving from one session to the next, and I must admit that I have greatly benefited from all the spontaneous conversations and networking this event has brought. Thank you to all the amazing speakers and everyone for organising such an impressive event. I look forward to coming back to next year’s Summit in 2013!