Posts tagged "Social Media"

Conversation, not Content, is King

Michelle Gautrin, Senior Social Media Strategist, Digital Marketing, APAC, Adobe Systems @mgautrin

Image courtesy of photoraidz at FreeDigitalPhotos.net

Last week I attended a Social Media Branding event in Singapore where brands like StarHub, SingTel, Domino’s Pizza, Lenovo, Marina Bay Sands and more, talked about the ways they’re using social media to elevate their brand and reach customers. One concept really stuck with me and was the underlining theme of everyone’s presentation: Conversation is King.

Social has given brands an opportunity to listen and connect with their customers on a deeper level. Rather than focusing on pushing out content, brands need to shift, and start listening to the conversations happening about them and join the discussion with value add input. We need to start humanizing our brands. No more should we focus on B2B or B2C but consider that all brands should engage on the basis of H2H (human to human).

The way I see it, there are 3 steps to a successful social media brand strategy. First, begin by and tapping into conversations happening about your brand; second, build on those conversations; and finally, convert those conversations into conversions.

Social must really be an ART: Authentic, Responsive, & Timely. Brands that master this art will start to see the true value social can bring to their business, and one such brand is Lenovo. Nazia Hayat from Lenovo talked about the importance of humanizing your brand and treating followers as equals. A lot of the time brands like to thump their fist on their chest, shouting and demanding “we are the leaders, follow us”. What they forget is that, the initial few followers are the true leaders and are key to nurturing and gathering more followers – Derek Sivers explains it beautifully in his Ted Talk, “New followers emulate followers not the leader”. That’s why it is so critical for brands to be part of conversation; not just about their brands but about topics that are related to their brands as well.

This brings me to my second point – the importance of community marketing. Conversations about your brand are taking place whether you like it or not, so why not facilitate it? It’s actually scary how many people are now more likely to make a purchase decision based on a complete stranger’s review! Daren Choo, AVP of Social CRM at Starhub shared that 75% of Singaporeans read people’s comments online before making a purchase decision. Instead of focusing on building followers, brands should focus on building a community; a community of avid fans, advocates and influencers that will help to protect and promote your brand.

Finally, once those conversations have been created, identified, and executed, turn them into conversions. Domino’s Think Oven campaign is a great example of how an innovative social campaign can engage consumers and drive sales. Rose Lam, Marketing Manager, APAC, of Domino’s Pizza explains how Think Oven acts as a virtual suggestion box, allowing the company to engage their audience, listen to their customers, interact with them, and drive sales all at the same time. Reaching out and involving your customers, offers a personal touch that will allow them to relate to your brand on a human level and proves to them that you care.

So remember to listen and join in on the conversation. Make sure you also humanize your brand by creating a brand voice that is authentic. And lastly, don’t be afraid to take risks – as I said before, conversations are happening about your brand whether you like it or not, so why not join in! You could even turn those complainers into advocates just by giving them a little extra loving.

World Cup set to be the most social sporting event ever

As kick off draws closer, the 2014 FIFA World Cup has generated more social buzz than any other sporting event, surpassing the Sochi Olympic Games and the 2014 Super Bowl.

The Adobe Digital Index team has been capturing data through Adobe Social, covering buzz from social channels including blogs, Facebook, Google+, Reddit, Twitter, Dailymotion, Flickr, Instagram, Tumblr, Foursquare and YouTube. More than 69 million social mentions have been included in the sample from 230 countries and territories talking about the World Cup. The results are truly astonishing.

To date, the World Cup has generated more than 19 million social mentions with 90% of the world contributing to these conversations! What’s even more amazing is that the greatest level of social buzz from around the world is coming from right here in the Asia Pacific region. We are producing 48% of the social buzz around the World Cup, of which 37% is coming from Japan. Europe, the Middle East and Africa coming up second with 32% while the Americas are third with 20%.

World cup

Some other interesting facts about the World Cup social Buzz:

  • 59% of the social buzz for World Cup relates to Admiration, Joy, or Anticipation for the event.
  • 42% of Brazilians are expressing Sadness, Anger, or Disgust related to the World Cup – this correlates to the current dissatisfaction of many in Brazilians at the moment.
  • Cristiano Ronaldo is the most mentioned player on a World Cup roster with 1.5+ million mentions in May. Neymar was 2nd with 1.2+million.

The magnitude of the World Cup combined with the power of globalisation and technology will no doubt make it one of the world’s most social sporting events ever. Many football fans (and even non-football fans) feel an emotional connection to their players and even more so to their country. On 12th June 2014, the world will be watching and social will be there to facilitate conversations from around the world, connecting people with the beautiful game.

Stay tuned to this channel as Adobe will continue to track social trends around the world over the course of the 2014 World Cup.

UEFA Champions League creates worldwide Social ‘Buzz’ and Indonesia is the Buzziest Nation

The UEFA Champions League final, Europe’s biggest football tournament took place in Lisbon over the weekend. The all-Spanish final between Real Madrid CF and rising stars Club Atlético de Madrid generated an enormous buzz on social media worldwide. After a thrilling match, heading into extra time, Real Madrid won their 10th European Cup with a 4-1 win over Atlético Madrid.

Adobe Digital Index (ADI) used Adobe Social to monitor 4.5 million mentions of the final match on Twitter, Tumblr, Facebook, Pinterest, VK, Reddit, Disqus, and blogs during May. Here are some of the fascinating revelations:

      • 120 of the 196 countries in the world contributed to the social buzz around the match.
      • Surprisingly, Indonesian social media users topped the list of countries talking about the Champions League in the social space, accounting for 22% of mentions.
      • Spain was second with 11%, the U.K. third with 9%, and then the U.S. and Venezuela with 5%.
      • Indonesian social media users also figure prominently in the discussions of the two teams involved–further evidence of the massive popularity of European football in a country where a feud has split the domestic game into rival leagues. More mentions of Atlético came from Indonesia than any other country (35%), followed by the U.K. (16%), Turkey (13%), and the U.S. (7%).
      • In contrast, the Spanish are using social media to talk about Real Madrid. Just over 1/3 of the mentions of Real come from Spain, but, once again, Indonesians are also enthusiastic, with 19% of mentions of Real coming from there.
      • 43% of buzz about the UEFA Champions League final reflects ‘joy’ or ‘admiration’ for the game, while 25% is related to ‘sadness.
      • Among the players on show in the final, Real striker Cristiano Ronaldo figures most prominently in social media, averaging 36,425 mentions a day, compared with Atlético’s Diego Costa’s 20,908 average mentions.
          Fun fact: Ronaldo has the most Twitter followers of any athlete in the world, at more than 26 million. In fact, footballers comprise eight of the top 10 most followed athletes.

Champions-league-post_twitter

Football is truly global, transcending geographical boundaries, races, and cultures. Given the vast reach of football, there is a tremendous opportunity presented by football fans’ activity on social and mobile.

The Champion’s League final and the upcoming World Cup offer marketers around the globe the chance to capitalise on what is shaping up to be a record level of mobile video and social media activity, as fans and foes pick up smartphones to catch up and comment on the teams online. By analyzing social media ‘buzz’ data, marketers can identify new opportunities and quantify the huge worldwide appeal of what some marketers might just consider a regional event. This is a great justification for expanding the use of social and mobile marketing in a business strategy.

Top 5 Areas Where Marketers Are Allocating Funds in 2014

Check out the region’s top digital trends in the APAC Digital Marketing Performance Dashboard report.

Adobe-APAC-Top-5-Allocation of Funds-2014_AdamFinal_Outline

What do the Box Office Tickets and Cyber Monday Have in Common?

Adobe marketing insights predicted what was going to happen, with incredible accuracy:

Working with over 6,000 of the world's leading digital marketing brands, we get a great view of what is going on in the industry: by geography and by vertical industry. Add to that, our research department's primary research, and third party data we buy, and our "Digital Index" team have been churning out insights every marketing leader should pay attention to.

This webinar will summarise the findings so far ­ a few that are of broader interest, like the Oscars and Cyber Monday, but more that provide practical insights that should inform your digital marketing strategies.

Examples include:

  • The Rise of Tablets
  • Attribution of Social Media
  • APAC Search Marketing Trends
  • Digital Video Index
  • Performance of Google PLA

Date: 12 March 2014, Wednesday

Time:

9.00am – 10.00am India, Sri Lanka
10.30am – 11.30am Thailand, Indonesia,
Vietnam
11.30am - 12.30pm China, Hong Kong,
Singapore, Taiwan,
Macau, Malaysia, Philippines,Perth
12.30pm – 1.30pm Korea
2.00pm – 3.00pm Adelaide
2.30pm – 3.30pm Australia (Sydney, Melbourne,
Canberra)
4.30pm – 5.30pm New Zealand

Format: Online Webinar