We are excited to announce the immediate availability of our new data center in Singapore. This new site  enables a better experience for you, our customers, by lowering network latency, and improving data collection and reporting efficiency.

The products supported in the Singapore data center include:

  • SiteCatalyst
  • DataWarehouse
  • Discover
  • Survey
  • Genesis
  • SearchCenter
  • Test&Target
  • Insight
  • Scene7 (currently hosted at another Singapore facility)

While this is great news for Adobe’s new cus­tomers, you’re prob­a­bly won­der­ing about the cur­rent set of  Asia-based businesses using Adobe products. When can you migrate your data to the new data cen­ter? And why would a com­pany in Asia choose not to be in the new data cen­ter? These ques­tions and answers may help.

 

Q. Can I setup some SiteCatalyst report suites in the Asian data cen­ter, but keep oth­ers in another data center?

A. The short answer: no. The long answer: not really. For many rea­sons, our strong rec­om­men­da­tion is to keep your company’s data within a sin­gle data cen­ter. Ask an imple­men­ta­tion con­sul­tant or Client­Care for details.

 

Q. Is this related to or affected by Regional Data Collection?

A. Yes. The Singapore data center functions as a new regional data collection node, regardless of where your data is stored. Regional Data Col­lec­tion con­nects your site’s vis­i­tors with the clos­est data col­lec­tion cen­ter, regard­less of the data pro­cess­ing cen­ter loca­tion. If that data pro­cess­ing cen­ter is in Europe, vis­i­tors in China will be sending image requests to our Singapore data col­lec­tion cen­ter, while vis­i­tors in Florida will send data to our East­ern US data center. For customers with a CNAME/First Party Cookie implementation, as soon as you renew your SSL Certificate with the appropriate licenses, the new data center will be used for visitors in that region.

 

Q. When can I migrate data from another data cen­ter to the Singapore or EMEA data center?

A. We are working on this initiative, and will announce that as soon as it’s ready.

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