Yesterday, I was going through my CD collection (which I haven’t even glanced at in five years) and came across a couple albums that made me shake my head. You know the ones—one hit wonder albums picked up from a bargain bin ten years ago as the music industry began its long decline.
Seeing the outdated discs caused me to reflect on how the shift to digital left the music industry in the dust just like a band with only one good song. Now a new revolution is underway as users stampede to mobile channels; but many businesses are still performing the same old trick. In fact, some companies are doing nothing—I did a quick analysis of Alexa’s top 20 US websites and 30% don’t even have a discoverable mobile-optimized site.
A single mobile channel or none at all won’t be enough to stay relevant as users evolve their usage of digital media and communication to encompass mobile devices. Is your business leveraging a variety of compelling mobile offerings appropriate to your users? If not, the chart below provides an overview of mobile channels you should consider including in your marketing mix.
Click on the image below to download the file, or find it on SlideShare.
More than one trick
As you carefully consider expanding your mobile efforts, here are some points to ponder:
–Test multiple channels and then compare visitor acquisition and conversion success rates to identify the best mobile touch points. The “hottest” mobile channels aren’t necessarily the right ones for your business.
–Analyze usage data to determine whether a given mobile outlet should be utilized for visitor acquisition, visitor conversion, or both and then correctly position calls to action. For some business models, mobile websites or apps may be lousy at converting users into customers but may function great for acquiring new prospects or retaining customers.
–Identify gaps in your mobile marketing mix. Companies often pursue one or two mobile initiatives at the expense of more effective channels OR neglect either the visitor acquisition or visitor conversion portion of the marketing mix.
As always, I’d love to hear about what’s working for your business. What mobile channels are most effective? Are you using approaches not included in the chart above? Feel free to add a comment or send me an email.