First off, please join me in con­grat­u­lat­ing our usual weekly Retail arti­cle blog­ger, Derek Tan­gren, on the addi­tion of another son to his fam­ily. While he’s off help­ing around the house, I’m happy to return to my old reins for a cou­ple of weeks with the weekly retail roundup.

This week, we focus a lot on the inte­gra­tion of online and offline retail­ers, with arti­cles rang­ing from a keynote at the recent Inter­net Retail Con­fer­ence & Exhi­bi­tion (IRCE) in Chicago, to Tar­get Corp’s plan to win Mil­len­nial shop­pers. Addi­tion­ally, we present some great sto­ries on the con­tin­ued growth of web­room­ing and on retail­ers that are grow­ing their brick and mor­tar stores. We wrap with an info­graphic that’s full of great stats for your next presentation.

  • Web? Store? Mobile? Shop­pers Want It All” [Inter­net Retailer]: In a recap of eBay Inc. CEO John Donahoe’s keynote this week to the Inter­net Retail Con­fer­ence & Exhi­bi­tion (IRCE), we’re invited to con­sider col­lab­o­ra­tion between online and offline retail­ers in order to serve the cus­tomer best. We’re also invited to con­tinue enhanc­ing per­son­al­iza­tion to more pre­cisely address cus­tomer needs and desires.
  • The One Thing about Big Data that Retail­ers Aren’t Talk­ing about Enough” [Retail Cus­tomer Expe­ri­ence]: This arti­cle serves as a reminder that although data is use­ful in per­son­al­iza­tion and pro­mo­tion, it’s impor­tant to keep in mind that there’s an emo­tional side for the cus­tomer. Care and con­sid­er­a­tion for how tragedies or life changes might make the data inac­cu­rate are nec­es­sary when devel­op­ing and run­ning such mar­ket­ing programs.
  • Imag­in­ing a More Mod­ern Gro­cery Store” [Chicago Tri­bune Busi­ness]: Recent inno­va­tions in the cus­tomer expe­ri­ence, par­tic­u­larly for the check­out process, are the tip of the ice­berg when it comes to rein­vent­ing your neigh­bor­hood gro­cer. How­ever, such inno­va­tions might cut into the oppor­tu­nity for larger profits.
  • Restora­tion Hard­ware to Live Large, Dump Small Stores” [Investor’s Busi­ness Daily]: In an impor­tant story fur­ther illus­trat­ing that brick and mor­tar isn’t dead, but a unique prod­uct and an excel­lent cus­tomer expe­ri­ence are required, retailer Restora­tion Hard­ware announced a refreshed focus on larger-footprint stores.
  • Tar­get Tries to Win Hearts and Clicks of Gen Y” [USA Today]: New mobile and dig­i­tal ini­tia­tives, along with an over­haul of wed­ding and baby reg­istries, inte­grated shop­ping lists and store maps, and tests of same-day deliv­ery, are all on Target’s shop­ping list for try­ing to win the minds and loy­al­ties of Mil­len­nial shoppers.
  • Why ‘Web­room­ing’ Could Bring Cus­tomers Back into Stores” [Fox Busi­ness]: Webrooming—researching online, then walk­ing into a phys­i­cal store to purchase—is prov­ing to be a real­ity in the mod­ern retail land­scape. Chris Wuhrer, Mer­chant Warehouse’s senior vice pres­i­dent of strate­gic ini­tia­tives and prod­uct mar­ket­ing, says the answer to seek­ing bal­ance lies in omnichan­nel mar­ket­ing, remind­ing us that “a uni­fied mar­ket­ing approach across chan­nels can be the cat­a­lyst to cre­ate more in-store transactions.”
  • How Visual Con­tent Can Help Retail­ers Drive Sales” [Inter­net Retailer]: This arti­cle presents some great anec­dotes and exam­ples of how visual social con­tent (on Pin­ter­est, in par­tic­u­lar) is help­ing drive sales at King Arthur Flour.
  • Data Dri­ven Ecom­merce Info­graphic” [Business2Community]: This info­graphic gives some good basic stats on ecom­merce in gen­eral, mobile, search, social media, con­ver­sion and reten­tion rates, coupons and dis­counts, and ship­ping information—lots of great tid­bits for your next busi­ness case, pre­sen­ta­tion, or Pow­er­Point slide.