Posts tagged "Customer Stories"

PADI App Encourages Students to Dive In

The Professional Association of Diving Instructors (PADI) has created a new way to immerse students in underwater exploration. From iOS or Android tablets, trainees can dive into the PADI Open Water Diver Touch folio, created with Adobe Digital Publishing Suite (DPS), to learn the latest techniques and safety information for scuba diving.

With student convenience in mind, PADI wanted to advance scuba training beyond its classroom, print, and online offerings. Creating an app seemed like a natural next step. People are spending more time with devices and a tablet app could still provide an engaging, interactive experience in areas without Wi-Fi access.

“We set out to invent the future of diver education,” says Karl Shreeves, technical development executive for PADI Worldwide. “PADI Open Water Diver Touch is a fully interactive application that engages students with the materials. It combines the entertainment factor of video with the rich content of a book all rolled into one.”

PADI develops its app and diver curriculum with a team of experts worldwide and uses a performance-based approach—including integration with a learning management system (LMS)—that only allows students to progress once they have demonstrated mastery of certain requirements.

In fact, the organization’s content and instructional design teams collaborated with a design team to create an uncompromising, self-paced experience for learners. The beauty of DPS is that creative staff at PADI were able to produce the app without expensive or time-consuming software development resources. The resulting app offers interactive videos, eye-catching illustrations, quizzes, and a picture gallery navigable through gestures—all in an integrated form that engages students. Push notifications within the app let users know when an updated version is available.

One reason PADI chose DPS is built-in analytics dashboards that help the organization learn how users navigate the app. The ease and speed of folio production in DPS is also paving the way for a series of interactive digital training publications from PADI, including an interactive publication for scuba gear specialists and another for former divers who want to return to the water.

Learn more:

Read the PADI success story.

View the video about the app.

Download the PADI app: iOS, Android

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8:05 AM Permalink

Ennead Architects Uses Adobe DPS to Break New Ground in Architecture Communication

There’s much more to architecture than designing and constructing buildings. Design is the core of any project, and compelling visual communications can make or break it. Ennead Architects – a leading firm that has completed notable projects such as the Clinton Presidential Center, Rose Center for Earth and Space at the American Museum of Natural History and Natural History Museum of Utah, and many others – has taken this to heart.

Today, Ennead is innovating not only with its architectural designs, but also in how it’s helping clients communicate with stakeholders with vested interests. Using Adobe Digital Publishing Suite (DPS), Ennead created an app for the new Robert B. Rowling Hall at the McCombs School of Business at the University of Texas (UT) at Austin, set to open in 2017. The app is a leading example of how firms in the architecture, engineering and construction industry can transform their client communications.

Rowling Hall

The app allows users to scroll through design plans, view floor-by-floor information, track the progress of construction, and more. Designed by Ennead Architects and Jacobs Engineering, the new building will help physically bridge Austin’s downtown scene with the UT Austin campus. In addition, its location on the northeast corner of Martin Luther King Boulevard and Guadalupe Street will encourage local involvement and information exchange with the community.

Rowling Hall 2 Rowling Hall 3

For the McCombs School, the app has taken communication about the project to the broader community and brought excitement to new levels. Equally important, it has added another dimension to the already successful collaboration between Ennead and its client. McCombs sees the value of working with a firm that helps to create a vision for a major facility and then delivers a way to explain the process, communicate the vision and provides tools to help raise money for it.

“Architecture has always been about inventiveness, and we created an interactive app to help UT express its vision and mission in a very tangible and visual way,” says Alex O’Briant, associate partner at Ennead Architects.

The app, developed in-house in roughly two months by Ennead designers Aleks Dawson and Margarita Calero with valuable input from UT, has received a lot of attention and interest – it’s even being used at the groundbreaking ceremony on November 7, 2014, to build enthusiasm for the kick-off of the construction phase. With beautiful renderings, as well as animations and audio, the app is proving to be a successful way to engage multiple constituents, including donors. Sustaining momentum for fundraising is an especially important factor now, because UT’s development efforts have gone beyond focusing on single, larger donors to reaching a broader audience of contributors.

Rowling Hall 4 Rowling Hall 5

“Rowling Hall wouldn’t be a reality without engaged alumni, corporate sponsors, students and parents,” says Eric Hirst, Dean of Graduate Programs at the McCombs School. “Reaching these audiences and telling our story in compelling and varied ways is a top priority. The iPad app is one of the best possible ways to invite audiences into the fascinating details of the project.” Having broken new ground with its first DPS app, Ennead Architects wants to tap the potential for future apps. Working with public and institutional clients who have a variety of stakeholders, Ennead sees DPS apps as powerful communication tools that can make a genuine difference and help clients show and tell the world about their new building projects.

Download the app on iTunes.
Learn more about the app on the DPS Gallery

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8:32 AM Permalink

Customers are the Most Important Asset

Morningstar

The financial services industry is notorious for fiercely competing for customers. Leading investment research firm Morningstar knows this, and is developing new ways to care for its most valuable assets.

Morningstar is investing in customer retention and satisfaction by standardizing on Adobe Digital Publishing Suite. Originally, the company developed a native iPad app version of its newsletter StockInvestor to capitalize on investors’ increasing use of tablet devices. But Morningstar quickly realized ongoing maintenance of a custom app required extensive development time and effort.

“Adobe Digital Publishing Suite allows us to incorporate video and multiple live data feeds, something that was not easy when we were producing our native mobile app,” says Christopher Cantore, Morningstar design manager. “Even more importantly, Adobe Digital Publishing Suite supports an initiative to move to market more quickly and standardize design wherever possible.”

Since migrating to Adobe Digital Publishing Suite, Morningstar has been able to integrate its print and design processes and launch a new app, DividendInvestor, without adding staff. Plus, customer engagement is at an all-time high, reaching 99% of all self-identified subscribers with iPads.

Read the full success story.

 

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12:14 PM Permalink

Foreign Affairs Uses Drupal to Dramatically Streamline Publishing Workflow and Integrate Their Digital Edition

Foreign Affairs Top

Foreign Affairs, published by the Council on Foreign Relations, has been a leader on American foreign policy and global affairs since 1922. They have grown into a multi-platform media organization with properties that include a print magazine, website, mobile site, two digital editions built with Adobe DPS, social media feeds, events and more. Its contributors drive the conversation about the most crucial issues in the world today and are able to reach readers wherever they want to consume content.

While delivering a multi-platform strategy is essential in publishing today, developing a single, unified workflow that enables seamless publishing to all of these platforms—including the iPad– is not always easy. Foreign Affairs set its sights on this goal and partnered with DPCI, an interactive technology agency with deep roots in publishing and extensive Adobe DPS expertise, to tackle the job. Together they delivered a game-changing workflow that eliminated countless hours of tedious work while delivering a consistent brand experience across properties and improving speed to market.

At the heart of this new workflow is Drupal, Foreign Affairs’ existing content management system. Drupal was established as the single source of content and the engine that would deliver the content wherever it needed to go, including website, EPUBs and most importantly, their iPad Extra digital edition. Historically, digital editions have been viewed as a barrier to creating a unified publishing system. However, working with DPCI, Foreign Affairs was able to integrate their iPad Extra, a bi-monthly digital edition that is a collection of web-original articles–and a complement to their monthly issue–into this workflow.

Foreign Affairs 1 Foreign Affairs 2

DPCI implemented DPSBridge, a Drupal 7.x module that enables content delivery to a digital edition straight from the source content in Drupal, without any interaction with Adobe InDesign. The new process eliminated the need for Foreign Affairs staff to copy and paste content from Drupal into InDesign to create the digital only iPad Extra issues. Eliminating this step was a huge benefit because it was a cumbersome process that took staffers significant time to complete.

From Lynda Hammes, Publisher, Foreign Affairs at the Council on Foreign Relations:

Working with DPCI to simplify our production workflow has not only saved our editors countless hours of work, it has been a critical step in future-proofing the magazine’s content formats for new digital products.”

Be sure to read the full case study for a detailed overview of how Foreign Affairs has connected InDesign with Drupal and then Drupal with Adobe DPS, EPUB, and PDF, to simplify the process by which content is prepared for delivery to multiple formats.

Learn more about using your CMS with Adobe DPS here.    

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3:41 PM Permalink

A Flair for Fashion: Shop Direct Finds Success with Lifestyle App

UK retailer Shop Direct, has completely immersed itself in digital/web content, so that 81% of their sales are generated online. In order to continue the digital trend and strengthen its relationship with consumers, Shop Direct used Adobe Digital Publishing Suite to create more content-centric apps to showcase its products. Each app takes Shop Direct’s rich video and other online content and brings it to life on a mobile device, creating a more immersive experience than printed publications can offer.

“Our newer customers are younger, and fashion-led—paper to them is a little bit alien. We wanted to be where are customers are and our customers, no question, are in digital media,” explains Jonathon Wall, Group E-Commerce Director of Shop Direct Group.

Having experienced other Adobe products, Shop Direct decided to use DPS for its app product and found that it provided the best way to deliver engaging content without the cost of paper, or custom app development. Each piece of interactive content in its catalogs comes to life off the page and engages the reader.

“We put the commercial side in there as well, but first and foremost we put the engaging, immersive experience there,” says Wall.

Lower costs, as well as increased engagement and production flexibility are all benefits of mobile app publishing that Shop Direct has already seen. See other use cases and ways that Adobe DPS can bring these advantages to you:  adobe.ly/1mGPeYc

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2:21 PM Permalink

Transform Employee Onboarding with Adobe DPS

New employees are often faced with an endless list of tasks at job orientation. Sony Latin America and agency JWT/Casa completely transformed their onboarding experience by producing an app created with Adobe Digital Publishing Suite (DPS) that engages the digital generation. Employees can discover the story of Sony through high-def video, explore company values through interactive content, and understand their roles through dynamic org charts — putting everything they need to succeed right at their fingertips.

Sony LA

“Sony saw an opportunity. To bring all of their content together and consolidate it into a really cool experience that would prove that they were thinking forward in terms of how they wanted to engage their new employees. It’s an example of how a company is totally transforming its processes, and thinking outside of the box.” – Douglas Fajardo, CEO, JWT/Casa

Why We Love This App:

  • Showcases Sony Latin America’s innovation, a key priority for the company and the employees they hire.
  • Engages the digital generation in their own language and saves time and money in the onboarding process.
  • Provides a central library and learning resource employees can access throughout their careers.
  • Increases interactivity and engagement and maximizes retention of information.

Interested in Adobe DPS?

Learn how Adobe DPS can streamline your company’s on boarding process herecontact us here, or by phone at 800-945-9131 for more information.

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3:23 PM Permalink

Rémy Cointreau: Entice, Exchange, Enhance

Mobile is the new now.

The sales team at spirits distiller Rémy Cointreau is using Adobe Digital Publishing Suite (DPS) to transform their sales efforts. Gone are the bulky laptops and leave-behind printouts that clutter a bar environment. Sales representatives now present to potential clients with the Rémy Cointreau tablet app– letting mixologists explore stunning videos and interactive features on the tablet as the discussion evolves.

The portfolio of Rémy Cointreau as a company can now come to life right at customers’ fingertips. Alexandre Page-Relo, Chief Technology Officer at Rémy Cointreau said, “We realized it’s the 21st century. Let’s make something that’s enticing, that triggers conversation so we can exchange, instead of just talking.”

Why We Love This App:

  • It’s two apps in one: landscape mode for client-facing presentations and portrait mode with presentation notes for sales training.
  • Real-life demonstrations and cocktail measurements are made possible by a built-in calculator.
  • Integrates social media and existing CRM, and provides constant connectivity to the greater global sales network.
  • Provides a single digital library of sales and marketing materials, saving money and time.

“There is great simplicity in Rémy Cointreau’s idea to train sales teams and engage customers with a single tool.  Reps can prep for customer meetings with notated versions of the materials they will be using to prompt customer conversations. One app, 2 purposes, built with the help of Adobe Digital Publishing Suite.” – Linda Page, Sr. Director WWFO Enablement, Adobe.

See how DPS helps other leading organizations transform their sales processes. Learn more ›

For more information on DPS, contact us or call 800-945-9131.

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10:05 AM Permalink

Sotheby’s International Realty: Driving ROI with Sales Enablement App

SIR image1

The Details:

The real estate world is constantly evolving, and the Sotheby’s International Realty brand needed a sales solution that could keep pace. Using Adobe Digital Publishing Suite (DPS), the company created the Anthology app. The app lets both sales associates and customers interact with the brand. Now, over 15,000 Sotheby’s International Realty associates have every marketing tool they need to present, sell, and win listings. And customers all over the world can browse listings and immerse themselves in the luxury that Sotheby’s International Realty is known for.

Why We Love This App:

  • The app can be updated quickly. Content can be published and distributed around the world in real time, saving time and money over reprinting materials.
  • The rich, beautiful imagery within the app showcases the luxury of Sotheby’s International Realty.
  • This app serves two unique audiences. The internal version offers materials to help associates enable sales, and the public version delivers an engaging customer experience.
  • Users enjoy a globally consistent client experience, regardless of location.

 

“Our sales associates want tools that are accessible, relevant, and timely. By using the Anthology iPad app created with Adobe Digital Publishing Suite, they can clearly and consistently articulate to their clients the latest benefits of listing properties with our global network.” – Wendy Purvey, CMO of Sotheby’s International Realty Affiliates LLC.

 

Interested in Adobe DPS?

Learn how Adobe DPS can bring your brand to life here, or reach us by email or phone at 800-945-9131 for more information.

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10:54 AM Permalink

Audi: Ahead of the Curve

Audi_iPad_Final

The Details:

The Audi library app transforms the traditional vehicle showroom into an immersive digital world. Created with Adobe Digital Publishing Suite (DPS) and optimized for tablet, the app lets audiences browse and interact with their dream vehicles in ways only mobile can offer.

Fold down the seats in a tap, uncover an interior with a swipe. It’s like getting behind the wheel — right from a tablet. Beyond the showroom, customers can further explore the brand, gain access to Audi innovations, and view editions of the Audi magazine.

Why We Love This App:

  • High-res vehicle imagery and a tactile interface creates the stunning experience customers expect from Audi.
  • Content is available offline, allowing customers to interact with their dream car whenever, wherever.
  • Audi can re-purpose existing content and make quick updates, saving money and effort.

See it for yourself! Download the app here: 

Apple iTunes Store >

Google Play Store >

Interested in Adobe DPS?

Learn how Adobe DPS can bring your brand to life here, or reach us by email or phone at 800-945-9131 for more information.

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11:30 AM Permalink

Buffalo Bills Touch App Changes the Game

Buffalo Bills Graphic_4

There’s nothing football fans love more than the excitement of game day. To make it even better, the creative team at Buffalo Bills built an app called Buffalo Bills Touch that brings all of the enthusiasm from the stands to the fans at home, as well as enhancing the in-stadium fan experience! Developed in-house using Adobe Digital Publishing Suite (DPS), the app features behind-the-scenes player videos, up-to-the-minute stats, live game-day streaming, and immersive multimedia experiences as exhilarating as what’s happening on the field.

“We went digital because we want our fans to have the opportunity to always have their finger on the pulse of the Buffalo Bills,” said Bryan Matthews, Creative Director of the Buffalo Bills.

Why we love this app:

  • Extends the game-day experience and engages the fan community all over the world
  • Promotes a dialog between fans and the team via integration with Twitter and Instagram.
  • Alerts fans mid-week to get them excited about upcoming games using in-app push notifications.
  • Delivers a new way to engage with the franchise, creating a more robust brand experience.
  • Connects in-seat, at-home and online experiences.

 

See it for yourself! Download the app here: 

Apple iTunes Store >

Google Play Store >

Windows App Store >

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10:17 AM Permalink

Adobe Readiness Toolkit: Enhancing the Sales Cycle

In today’s competitive business environment, giving your sales teams the tools they need to excel is critical, and equipping team members with mobile sales tools is more important than ever. To meet this growing demand, Adobe created its own, internally distributed Readiness Toolkit app to enable our sales force to communicate effectively with customers.

“We built the Adobe Readiness Toolkit app because we wanted to accelerate our own sales cycle and drive impact through interactive, measurable apps,” says David Schmidt, senior product marketing manager at Adobe. “In addition to supporting our own sales enablement needs, the Adobe Readiness Toolkit app also effectively showcases the sales enablement capabilities of Adobe Digital Publishing Suite and Adobe Experience Manager.”

Using the Adobe Readiness Toolkit, account managers can deliver customized client presentations using only their iPads. Additionally, they can conduct high-impact product demonstrations, access digital sales collateral from the company portal, and access local offline storage for collateral such as PDFs, presentations, and multimedia. Marketing team members can add dynamic content, such as charts or logos, with just a few clicks.

Because the Readiness Toolkit is authored using the DPS + Adobe Experience Manager integration, it provides a streamlined way for marketing managers to author content for the app. Using content templates, marketing managers can “drag and drop” content into the app, without the assistance of a developer or designer.

The Readiness Toolkit also includes Customer Relationship Management (CRM) integration, recently launched with v31 of DPS. Team members can record data about articles shown from the app during a sales visit – including content viewed, interactivity used and other analytics information – and upload that data, along with custom notes about a sales prospect, directly to a sales opportunity record. Marketing and sales managers can then correlate content consumption with revenue impact. Marketers can then retool and refine content for maximum performance, while sales management can identify top performers and drive selling best practices across their organization.

In all, the Adobe Readiness Toolkit is already making a huge impact. According to Adobe Analytics, account managers using the Adobe Readiness Toolkit app have launched the app more than 5,000 times and have spent more than 15,000 minutes using the app in its first two months. As new features and functions develop, we plan to continue adding to and enhancing the Readiness Toolkit app. We are also looking to expand use beyond direct Adobe sales in the future.

To learn more, watch our video or read our success story.

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3:17 PM Permalink

Watch sessions and videos from Digital Publishing Symposium 2014

This year’s Digital Publishing Symposium was jam-packed with stories of how marketing leaders and visionaries are transforming their businesses around mobile and engaging with customers and employees through apps. Industry-leading brands and companies – including Pacific Life Insurance, Express, Rémy Cointreau, University of Alabama, and more – shared stories of how they’re using Adobe DPS to enhance sales enablement, engage more of their target audience and advance their approach to storytelling.

If you were unable to attend this year’s event, you can still get access to expert strategies and insights from industry leaders.

Visit the Digital Publishing Symposium site to access videos and presentations for the sessions.

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12:54 PM Permalink

Small Aviation Publisher Goes All Digital and Sees Business Soar

Much like the aviation industry it covers, P1 Digital Media has changed dramatically with technological innovations of recent years. Formerly the publisher of a newspaper that was hand-delivered to each registered airplane owner in the United Kingdom, P1 now uses Adobe DPS to publish two highly interactive iPad apps, P1 Aviation Magazine and LOOP Aviation Magazine, that extend P1’s influence to aviation enthusiasts worldwide.

“When the iPad was launched we knew that we had the platform to innovate and change the way our business behaved and reach a global audience that we knew was out there,” says Sam Spurdens, director, P1 Digital Media. “Adobe Digital Publishing Suite makes publishing fun again. It’s not just about words, pictures, and captions, it’s about creating a holistic publishing model that’s there to entertain people with audio, video, and pictures. It’s about entertainment.”

P1 Aviation

Since launching the apps, P1 has seen revenue grow 74% year over year through increased revenue from advertisements that blend seamlessly into interactive editorial content. Using the analytics capabilities in Adobe Digital Publishing Suite, P1 discovered that readers spend an average of 77 seconds with ads. Ad content has resonated so strongly with readers that even early app issues from 2011 continue to draw noteworthy engagement levels.

To date, P1 Digital Media has seen more than 84,000 app downloads across its portfolio, which is twice the size of its former print database. Global readership has grown an impressive 700% since moving to digital editions with DPS, with 41% of subscribers based in North America.

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7:54 AM Permalink

New video: Lord, Abbett & Co.

Investment firms are known for making smart, sound business decisions. So when Lord Abbett decided to revamp its digital presence, they searched for the option that would yield the greatest return on their investment. What solution would allow them to maximize the reach of published content using new, immersive mobile channels and incorporate a versatile, cutting-edge content management system?

After assessing various solutions, Lord Abbett selected Adobe Experience Manager for content management and Adobe Digital Publishing Suite for creating digital apps that engage customers on devices. With the integration of DPS and Experience Manager, the firm already possessed the knowledge and tools they needed to take their dynamic digital presence to the next level. Using the integrated solution, they used marketing staff to repurpose content from Experience Manager into a DPS-produced app. As a result, the firm’s publication, Lord Abbett Perspectives, provides the financial world with timely economic updates and investment insights.

After implementation of the integrated solution, Lord Abbett saw immediate, positive results. They were able to publish their app using in-house staff, eliminating costly custom development cycles and accelerating normal production time by 50%. By keeping things close to home, they could make faster changes and additional updates to the app. Previously, the company published its previous app on a quarterly basis. Using DPS and Experience Manager, they are able to publish now on a monthly basis and engage with customers more often.

By using Adobe Digital Publishing Suite and Adobe Experience Manager, Lord Abbett has been able to leverage its creative assets across channels and deliver engaging experiences to its customers.

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4:11 PM Permalink

El Camino Hospital Uses DPS to Strengthen Community Connections With Health Beat App

Organizations located in the heart of the Silicon Valley are often early adopters of the innovative technologies that surround them. El Camino Hospital, known as the Hospital of Silicon Valley, mirrors the tech-savvy community it serves by offering state-of-the-art technologies and highly skilled staff dedicated to the well-being of local residents.

The hospital has always strived to maintain a close connection with the surrounding community. The El Camino Hospital Health Beat app, created with Digital Publishing Suite (DPS), helps fulfill that mission by providing the latest information on medical advances, wellness advice and hospital services.

The app was produced with the DPS platform and created by Adobe partner Diablo Custom Publishing (DCP). The DPS platform was chosen because it provided the DCP designers with the ability to leverage existing workflows and assets. Content created for Health Beat’s print edition has been infused with interactivity, like slide shows and helpful videos, to keep readers engaged and informed.

HealthBeat_App

“Adobe DPS enables the ability to create an engaging Health Beat tablet publication that fits our needs and budget,” says Chris Ernst, marketing and corporate communications at El Camino Hospital. “Plus, we can include more content in the app than what fits in the print version. So it’s not just a repurposing of the same content; it’s an enhancement of the print edition.”

In addition to providing readers with healthy living tips, the Health Beat app is positioned to be a key tool for El Camino Hospital’s continued outreach to its community. The interactive content found in the app will be promoted across the hospital’s social channels and website.

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7:45 AM Permalink