Archive for November, 2009

Acrobat/Reader: Firefox crash when using multiple Firefox profiles

Issue

 If you are using Firefox profiles to work with Adobe Reader/Acrobat 9 in the browser, you may encounter a browser crash.  This can occur when you have a PDF open in one profile and a normal HTML page in another profile in Firefox. Then you close the Firefox window with the PDF, firefox crashes with:

sw: firefox.exe Application Error, the instruction at "0x0700609c" referenced memory at "0x00000014". 
The memory could not be "read"

Therefore this error will occur very often and will prevent the users from working.  Firefox profiles refers to the functionality when you start Firefox through the command line with "firefox -p -no-remote", this will open a firefox dialog to manage profiles

Solution

 This is a bug in Adobe Reader/Acrobat 9 and is fixed in version 9.3 onwards.

Additional information

http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=113193&forumId=1

https://bugzilla.mozilla.org/show_bug.cgi?id=511783#c0

reference: (181186954/2445056)
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LiveCycle Workbench: which URLs are used for communication with LC server

Information

 If you are using a proxy between Workbench and the LiveCycle ES Server, you may want to limit the connection to provide a higher level of security.  For the standard installation Workbench communcates with the LiveCycle server over HTTP with servername and port number as follows:

http://<server>:<port>

Using a proxy server, you could limit the connection further to just two URLs:

http://<server>:<port>/DocumentManager
http://<server>:<port>/soap/sdk

This is subject to change, especially in later versions and must be tested thoroughly to ensure there are no conflicts or unexpected problems.  Adobe will investigate issues related to such a configuration but in some cases the only solution may be to return to the default settings, without limiting the connection to specific URLs.

reference: (181300310)

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LiveCycle Designer 7.1: Cannot find Designer.xdc error starting client

Issue

 If you have installed Designer 7.1 and you receive an error message on starting the client that it cannot find Designer.xdc, then it looks like you have a corrupt installation.  This can occur if you attempt to install a newer patch version of Designer 7.1 on top of an existing installation.

Solution

 You must always completely uninstall an existing Designer 7.1 installation, before you attempt to install a newer version.  You should use the Add/Remove Programs option in the Windows control panel to uninstall the older version.

reference: (181304492)

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Adobe Reader: how to disable toolbar buttons and menu items

Issue

 If you want to disable some toolbar buttons like the collaboration, sign or commenting buttons you must do this using application-level Javascript.

Solution

 Place the following Javascript code inside a .js file in %ProgramFiles%\Adobe\Reader 9.0\Reader\JavaScripts to disable the toolbar buttons:

// [File - Create Adobe PDF Using Acrobat.com], plus toolbar button
app.hideMenuItem("WebServices:CreatePDF");
app.hideToolbarButton("Weblink:CreatePDF");

// [File - Collaborate], plus toolbar button
app.hideMenuItem("Annots:FileCollaboration");
app.hideToolbarButton("Annots:CollabToolButton");

app.hideToolbarButton("CommentTask");
app.hideToolbarButton("SigTaskButton");

Additional Information

To discover the names of the toolbar buttons and menu items you should save the following Javascript in a .js file in %ProgramFiles%\Adobe\Reader 9.0\Reader\JavaScripts.  The Javascript console window will pop up when you start Reader and will list the buttons and menu items.

_____________________________________

//ListItems.js
//Open Javascript Console
console.show();
//List Toolbar Buttons in the Console
var toolbarItems = app.listToolbarButtons()
for( var i in toolbarItems)
console.println(toolbarItems + "\n")
//List Menu Items in the Console
var menuItems = app.listMenuItems()
for( var i in menuItems)
console.println(menuItems + "\n")
_____________________________________
reference: (181028701)
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LiveCycle ES: Cannot instantiate class com.sun.jndi.ldap.Ldap.CtxFactory

Issue

When you have migrated from LC7 to ES and you setup the LDAP Search component (with the refresh or build buttons), you receive the following error:

Cannot instantiate class com.sun.jndi.ldap.Ldap.CtxFactory

Solution

The initial_context_factory parameter (in the deployment settings of this component) has been changed during the migration process by mistake from null to com.sun.jndi.ldap.Ldap.CtxFactory.

Change this parameter to the correct value: com.sun.jndi.ldap.LdapCtxFactory.

Additional information

When a null value was used in LiveCycle 7, the server interpreted it as com.sun.jndi.ldap.LdapCtxFactory by default.  This no longer happens in LiveCycle ES, so you cannot use null values for this parameter.

More information about the mapping of the LDAP Search component in LiveCycle ES can be found under:

http://livedocs.adobe.com/livecycle/es/wb_help/00000735.html

reference: (181280535)

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LiveCycle PDFG7: how to remove the SQL service after uninstalling

Issue

If you have uninstalled PDF Generator 7.2.2 you may notice that the SQL service has been left behind.  You will need to remove this service manually to do a completely clean uninstallation.

Solution

 In order to remove the SQL service in Windows, you can follow these instructions:

Run Regedit or regedt32.

Find the registry entry: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services

Find the service there and delete it.

You may wish to look at the keys and see what files the service was using and perhaps delete them also.

Note:  You will have to reboot before the list gets updated in server manager.

Additional Information

 Some programs change the permissions to make it more difficult for you to delete them. For these you will have to right click on the “service” in regedit, go to permissions and grant the administrator full control before the service can be deleted.

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LiveCycle Designer: Wrong type parameter supplied to a PDS procedure

Issue

 If you are using Designer to preview an XDP in the PDF Preview tab, you may receive the following error:

Wrong type parameter supplied to a PDS procedure

Reason

 This error usually appears when the XML structure is no longer valid, i.e. it has been edited manually.

Solution

 Open and save the form in Designer7.1, then it will correct any problems in the XML source, and work fine in PDF Preview.

Opening in Designer8.0 and later versions will also correct any issues.

reference: (1-33514950)

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Reader 9: Typewriter tool not available in the More Tools dialog in the browser

Issue

You are using Adobe Reader 9 in the browser and notice that the Typewriter tool is not available in the More Tools dialog, even though it displayed in Reader 8 in the browser.

Solution

In Reader 8, the Typewriter tool displayed in the More Tools list but disappeared after a user selected it if the PDF did not have the appropriate rights. Because this function confused users, Adobe hid the option in Reader 9 in the browser until the PDF was given rights to use the Typewriter tool.

To use the Typewriter tool in Reader 9 on a PDF opened in the browser, enable this right on the PDF using Adobe Acrobat Professional.

To use the Typewriter tool in Reader standalone, enable the commenting right on the PDF using either Acrobat or Reader Extensions server.

For more details about enabling the Typewriter tool, see http://blogs.adobe.com/dmcmahon/?p=822.

After you enable the PDF to use the Typewriter tool with Acrobat, open it in the browser. The Typewriter toolbar automatically opens in the browser window. You also see the Typewriter tool entry in the More Tools dialog, as shown below:

Additional Information

The Typewriter tool is only supported for static PDF documents. It does not work with dynamic documents because it has the same limitations as standard comments in relation to dynamic documents.

 reference: (181188529)

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