When you convert PDF files to PDF/A using LiveCycle ES2, and then validate the files with a PDF validator, you receive the following error:
The embedded font program ‘PZSWZL+CustomSymbol’ cannot be read.
The font PZSWZL+CustomSymbol must be embedded.
Validation in LiveCycle ES2 and Acrobat 8 or 9 validates the PDF/A without errors. Validation with current validators such as Acrobat X Preflight, or 3 Heights PDF Validator produce the error above.
This issue is a problem in LiveCycle ES2 (22.214.171.124, 126.96.36.199, and 188.8.131.52) as it should also return an error that the PDF/A is invalid. This issue is fixed in LiveCycle ES3 (LC10) and later. There is a patch available for ES2 SP1 and SP2, so contact enterprise support if you require one of these patches.
PDF 1.4 recognizes only the following cmaps for TrueType fonts:
- cmap subtable with platform ID 3 and encoding ID 1 (Microsoft Unicode, also called [3,1])
- cmap subtable with platform ID 1 and encoding 0 (Macintosh Roman, also called [1,0])
In this case, the PDF file was using a custom font CustomSymbol that contained a (3, 0) cmap subtable, which PDF 1.4 doesn’t recognize. Therefore, Acrobat X and other PDF/A validators correctly reported an error when checking for PDF/A-1b compliance (As PDF/A-1b is based upon PDF 1.4).