Acrobat/Reader: “There was a problem reading this document (131)”

Issue

When you try to view a document in Adobe Reader or Acrobat, you receive the error, “There was a problem reading this document (131).“.¬† This error will occur when you used LiveCycle ReaderExtensions to apply usage rights to PDF documents with the Full Save option activated.

Sometimes, the following message precedes the error above:

An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.

Solution

Disable the Full Save option in the ReaderExtensions tool, and apply the rights again. Disabling this option enables the incremental save feature in the PDF. The incremental save feature will increase the file size and allows Acrobat or Reader perform the save operation faster, without the file becoming corrupted. If you aren’t using the web interface, but use the API to apply rights, you can activate the incremental save using the PDFUtilitySaveMode object. For more information, see

http://help.adobe.com/en_US/livecycle/9.0/programLC/help/index.htm?content=001005.html

Additional information

Adobe plans to resolve the problem with the Full Save in ReaderExtensions in a future release.  There is a patch available for LiveCycle ES2 SP2, so if you require this patch, contact Enterprise Support.

reference: (181996532/2785898)

VN:F [1.9.22_1171]
Was this helpful? Please rate the content.
Rating: 5.5/10 (8 votes cast)