Acrobat/Reader 10.1.2: Grey blank page displayed when accessing a PDF from a secure site (HTTPS)

Issue

If you are accessing PDF files in the browser from a secure site (i.e. over a HTTPS connection), then you may be presented with a grey blank page, rather than the PDF file. Hitting “Refresh” in the browser will display the PDF file correctly.

Reason

This is a bug in the 10.1.2 version of Acrobat/Reader and has been resolved in the next quarterly release of Acrobat/Reader 10.1.3.  Update to 10.1.3 to resolve this issue, or use the workaround below if you cannot update to 10.1.3 immediately.

Solution

1. Open Acrobat or Reader.

2. Choose Help > Check for Updates.

Reader/Acrobat will install the update automatically.

If you prefer, you can download and install the update yourself. Click the appropriate link below and locate the 10.1.3 update.

Workaround

  1. Log in to your computer as an Administrator.
  2. Click the link to download the AdobeAcrobatReaderPatch10.1.2_cpsid_93026.zip  file.
  3. Unzip the file to extract the executable AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe.
  4. Close Adobe Acrobat/Adobe Reader if it is running.
  5. Do one of the following to run the AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe file:
    1. Double-click the AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe file.
    2. Run the AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe file in silent mode by specifying the -silent flag on the command line. Open the command prompt ‘As Administrator’ to avoid UAC prompt dialog.
      Example: <path to AdobeAcrobatReaderPatch10.1.2_cpsid_93026.exe> -silent
  6. Once the process is completed, you receive a prompt stating the result of the operation. You can choose to restart the system (if prompted) at that moment or later, but a restart will be needed to ensure that the fix has been applied correctly.
    Note: When run in silent mode, all dialog boxes are suppressed. No success message or error message appear.
  7. A log is created in the temp directory (%temp%) with the name AcroPatchApplication1012.log. (The changes sometimes only take effect after you restart your computer)

Additional Information

This issue is also being discussed in the following forums:

http://forums.adobe.com/thread/948331?tstart=0

http://forums.adobe.com/thread/948648?tstart=0

reference: (3087872)

http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

VN:F [1.9.22_1171]
Was this helpful? Please rate the content.
Rating: 0.0/10 (0 votes cast)

8 Responses to Acrobat/Reader 10.1.2: Grey blank page displayed when accessing a PDF from a secure site (HTTPS)

  1. Pingback: Acrobat/Reader 10.1.2: Grey blank page displayed when accessing a PDF from a secure site (HTTPS) « Reader@w3bmast3r.com

  2. cimd says:

    Hitting refresh doesn’t work. Acrobat X still wont open a secure pdf file.

  3. cimd says:

    installed 10.1.3 and still not opening pdf from wecure sites!! What’s up, Adobe???

    • dmcmahon says:

      If hitting refresh, and/or installing 10.1.3 did not help, then you are not experiencing exactly the same issue as described above.

      This would appear to be a new issue, and may, or may not be caused by Adobe Reader. You should report the issue in our forums which are monitored by our Acrobat experts. Please include a link to a PDF which is not opening for you so our experts can reproduce the problem and investigate what might be causing the issue (hosting webserver, corrupt PDF file, new Adobe Reader problem…).

      • Jeff Gandee says:

        I am an insurance agent experiencing the blank white screen. I am running IE9, with Reader 10.1.4, and trying to print quotes that generate as .pdf’s from within secure quoting sites. This is happening across multiple insurance sites that generate quotes in .pdf form so YES, it would appear to my layman’s mind it IS and adobe problem. I have completely uninstalled and reinstalled Reader several times to no avail.

        Very, very frustrating. Basically can’t do my job because of this.

  4. Nicolai says:

    Refresh browser seems to work. tho its not a solid solution. This only seems to be an issue with Acrobat not the reader as i had no problems with this before installing acrobat. :) Mvh Nicolai Nyvang Hansen.

  5. Kenny Bellew says:

    I have the latest reader installed and I am still getting gray screens in Firefox and IE, but it only happens with PDF’s I’ve recently created. They display fine locally but not online.