If you are accessing any LiveCycle services and have problems getting a response, you may notice the following warning in the server logs:
WARN [com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean] (Thread-21) Authentication failed for user [user] (Scheme - Username/Password) Reason: Username or password is incorrect. Refer to debug level logs for category com.adobe.idp.um.businesslogic.authentication for further details
If you enable DEBUG level logging you will see the following DEBUG information in the log:
DEBUG [com.adobe.idp.common.errors.exception.IDPLoggedException] (Thread-21) UserM:: [Thread Hashcode: 1796127844] com.adobe.idp.common.errors.exception.IDPLoggedException| [com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean] errorCode:12803 errorCodeHEX:0x3203 message: Authentication failed for user [user] (Scheme - Username/Password) Reason: Username or password is incorrect =========== Authentication failure detail report ================== Scheme Type : Username/Password UserId : user Current Thread : ajp-0.0.0.0-11148-8 Following are the response details from various authProviders. 1 - com.adobe.idp.um.provider.authentication.LocalAuthProviderImpl - Authentication Failed : Exception stacktraces are avialable at TRACE level Messages collected for this AuthProvider are provided below - No local user found with UserId [user] in Domain [DefaultDom] - No local user found with UserId [user] in Domain [EDC_SPECIAL]
These warnings in the log may also be accompanied by an Error 500 if you are attempting to call the LC services through a browser/web application.
This issue can occur when you are attempting to access the services with a user account that does not exist in the LiveCycle database, especially when you are migrating applications from one LiveCycle environment to another (e.g. ES2 to ES3). User accounts that were used by applications in the 1st environment will also need to be available in the 2nd environment.
Try whichever of the following solutions is applicable to your environment: (contact your LiveCycle administrator if you do not have sufficient privileges)
1. Synchronize your LDAP server with LiveCycle (AdminUI > Settings > User Management > Domain Management > (Select LDAP Domain) > Sync Now)
2. Create the user manually in a local LiveCycle domain (AdminUI > Settings > User Management > Users and Groups > New User)