If you are using Adobe Acrobat/Reader in a Citrix XenApp environment, you may experience issues related to problems in Citrix or the underlying Windows operating system. Citrix have issued recommendations for hotfixes in XenApp and Microsoft Windows, which resolve most of the common issues with XenApp 6.0 and later, running on Windows 2008 Server.
If you do experience issues running Acrobat/Reader in a Citrix XenApp environment, ensure you have the recommended hotfixes installed. You should contact Citrix for support or refer to their technotes such as the one below:
For more information related to Acrobat/Reader deployments on Citrix, please refer to our Enterprise Administration Guide: