Issue
If you are trying to apply usage rights to a document you may encounter the following error in the server logs:
servlet I com.ibm.ws.webcontainer.servlet.ServletWrapper init SRVE0242I:
[LiveCycleES2] [/ReaderExtensions] [ApplyRightsServlet]: Initialization successful.
PKIException W com.adobe.livecycle.signatures.common.CommonBaseException logException
ALC-DSS-310-048 Could not sign PKCS7 data (in the operation : sign)
Caused By: com.rsa.jsafe.provider.JSA_RSAPrivateKey incompatible with com.rsa.jsafe.provider.JS_PrivateKey(null-1)
PKIException W com.adobe.livecycle.signatures.common.CommonBaseException logException
ALC-DSS-310-048 Could not sign PKCS7 data (in the operation : sign)
Caused By: ALC-DSS-310-048 Could not sign PKCS7 data (in the operation : sign)
Caused By: com.rsa.jsafe.provider.JSA_RSAPrivateKey incompatible with com.rsa.jsafe.provider.JS_PrivateKey(null-1)
CryptoProvide E com.adobe.livecycle.signatures.common.CommonBaseException logException
ALC-CRP-302-002 There was an error computing the PKCS7 signature. (in the operation : sign)
Caused By: ALC-DSS-310-048 Could not sign PKCS7 data (in the operation : sign)
Caused By: ALC-DSS-310-048 Could not sign PKCS7 data (in the operation : sign)
Caused By: com.rsa.jsafe.provider.JSA_RSAPrivateKey incompatible with com.rsa.jsafe.provider.JS_PrivateKey(null-1)
ReaderExtensi E com.adobe.livecycle.readerextensions.ReaderExtensionsImplementation applyUsageRights
ALC-RES-001-008: Unable to apply the requested usage rights to the given document.
Reason
This error can be caused after you have installed some updates (i.e. patches) to the LiveCycle components and have completed running LiveCycle Configuration Manager (LCM).
Solution
The solution in this case is to simply restart the application server (JBoss, WebSphere or Weblogic). Then the ReaderExtensions service will be working again.
reference: (182819171)