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Acrobat/Reader 10.1.2: printer blinking/paper tray messages caused by duplex print option

Issue

If you are using Acrobat/Reader 10.1.2 to print PDF documents, you may notice that the job is sent to the printer as a duplex job (print on both sides) and this may cause some issues like printer lights blinking, or errors about lack of paper in the paper trays.

Reason

With Acrobat/Reader 10.1.2 we have introduced the widely used print option “Print on both sides of paper” directly in the Acrobat/Reader print dialog.  This option is available in the printer settings, but it is not very convenient to have to open the printer settings and change it each time you wish to print differently (simplex/duplex).

This option in the Adobe print dialog is enabled by default, whereas the initial value should match what the user has specified in the printer properties.  This option can lead to the printing anomalies mentioned above.

Solution

This is a bug in Acrobat/Reader 10.1.2 and has been fixed in the 10.1.3 update so that the option has the same initial value as defined in the printer settings, and the printing anomalies should no longer occur.

1. Open Acrobat or Reader.

2. Choose Help > Check for Updates.

Acrobat or Reader will install the update automatically.

Workarounds

There are 3 options to workaround this issue.

Option1

To workaround this behaviour in the meantime simply disable this option in the Adobe print dialog.

Option 2

In an enterprise environment, you can use the following registry key to disable duplex mode automatically in Adobe Reader X:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\AVGeneral]

“iDuplexMode”=dword:00000001

or for Adobe Acrobat X:

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0\AVGeneral]

“iDuplexMode”=dword:00000001

For MacOS use the preferences file (com.adobe.Reader.plist / com.adobe.Acrobat.Pro.plist) which is located in [user]/Library/preferences/.  The name of the key is DuplexMode under AVGeneral and it has the datatype Number. You should set this value to “1”, for Simplex.

Option 3 (courtesy of the post from banyooo on http://forums.adobe.com/message/4147397)

If you are in a Windows domain controlled environment you can also roll out this registry key using a group policy as follows:

  1. Open your Windows Group Policy Editor
  2. Chose “New Group Policy”
  3. Ggo to UserConfiguration >Settings >Windows Settings >Registry
  4. Right click “Registry”
  5. Chose “New-> Registry assistent”, local computer
  6. Go to [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\AVGeneral] “iDuplexMode”=dword:00000002
  7. Click “finish”
  8. Double-click that new entry and navigate down until you see “iDuplexMode”
  9. Double-click it too, and change the REG_DWORD value to “1” (decimal)
  10. Chose “Replace” under the “Action” menu
  11. Close the GPO editor and link that newly created group policy to your domain or OU or whatever
  12. Perform a gpupdate /force at the client to see the reg entry changing from “2” to “1”
  13. Reboot your clients or just wait for the gpupdate timeout period

reference: (3088596)

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