Posts tagged "crash"

Acrobat 10.1.4 crash using LiveCycle RightsManagement ES2 Extension for Microsoft Office

Issue
If you are using the Adobe LiveCycle RightsManagement ES2 Extension for Microsoft Office with Acrobat/Reader 10.1.4 then you may experience an application crash in Acrobat/Reader.  You will see the following error in the Eventviewer log:

Event Type:    Error
Event Source:    Application Error
Event Category:    None
Event ID:    1000
Date: …
Time: …  
User: … 
Computer: …
Description:
Faulting application acrobat.exe, version 10.1.4.38, faulting module acrobat.dll, version 10.1.4.38, fault address 0x00021212.

Reason

This is an issue with Acrobat/Reader 10.1.4 affecting compatibility with this LiveCycle plugin.

Solution

This issue is fixed in Acrobat/Reader 10.1.5 and later versions.

reference: (3322093)

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Acrobat 10.1.2: “Adobe acrobat has stopped working” when using Preflight

Issue

If you are using the Preflight feature in Adobe Acrobat Pro 10.1.2 you may encounter an application crash accompanied by the following error:

“Adobe acrobat has stopped working”

Crash details:

Problem Event Name:    BEX
Application Name:    Acrobat.exe
Application Version:    10.1.2.45
Application Timestamp:    4f02e85c
Fault Module Name:    StackHash_0a9e
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    00000001
Exception Code:    c0000005
Exception Data:    00000008
OS Version:    6.1.7600.2.0.0.256.4
Locale ID:    2057
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Reason

This is an issue with the Acrobat Pro 10.1.2 update on Windows only and has been fixed in the 10.1.3 update.  It does not occur on Acrobat Std or Reader editions, and does not occur on Mac OS.

Solution

1. Open Acrobat.

2. Choose Help > Check for Updates.

Acrobat will install the update automatically.

You may also download and install this update manually from the website below:

Acrobat updates (for Windows)

Workaround

  1. Log in to your computer as an Administrator.
  2. Click the link to download the AdobeAcrobatPatch10.1.2_cpsid_92893.zip  file.
  3. Unzip the file to extract the executable AdobeAcrobatPatch10.1.2_cpsid_92893.exe.
  4. Close Acrobat if it is running.
  5. Do one of the following to run the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file:
    1. Double-click the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file.
    2. Run the AdobeAcrobatPatch10.1.2_cpsid_92893.exe file in silent mode by specifying the -silent flag on the command line. Open the command prompt ‘As Administrator’ to avoid UAC prompt dialog.
      Example: <path to AdobeAcrobatPatch10.1.2_cpsid_92893.exe> -silent
  6. Once the process is completed, you receive a prompt stating the result of the operation.
    Note: When run in silent mode, all dialog boxes are suppressed. No success message or error message appear.
  7. A log is created in the temp directory (%temp%) with the name AcroPatchApplication1012.log. (The changes sometimes only take effect after you restart your computer)

reference: (3089118)

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Reader 10.1.2: printing results in an application crash

Issue

If you are using Adobe Reader 10.1.2 you may experience some problems when attempting to print a PDF document.  The symptoms of this problem will be that either nothing will be printed, or, Reader may crash.

Reason

This is a bug in Reader 10.1.2 and is resolved with the 10.1.3 and later releases.  The problem is related to network printers that do not have a “Share name” defined.

If you cannot update to 10.1.3 immediately (in controlled enterprise environments) we have provided known workarounds to avoid the issue until you can install the update.

Solution

1. Open Reader

2. Choose Help > Check for Updates

Reader installs the update automatically.

If you prefer, you can download and install the update yourself. Click the link below and scroll down to the update section of the page.

Reader updates (for Windows)

Workarounds

Option 1: install patch for Adobe Reader 10.1.2

  1. Log in to your computer as an Administrator.
  2. Click the link to download the AdobeReaderPatch10.1.2_cpsid_92870.zip  file.
  3. Unzip the file to extract the executable AdobeReaderPatch10.1.2_cpsid_92870.exe.
  4. Close Adobe Reader if it is running.
  5. Do one of the following to run the AdobeReaderPatch10.1.2_cpsid_92870.exe file:
    1. Double-click the AdobeReaderPatch10.1.2_cpsid_92870.exe file.
    2. Run the AdobeReaderPatch10.1.2_cpsid_92870.exe file in silent mode by specifying the -silent flag on the command line. Open the command prompt ‘As Administrator’ to avoid UAC prompt dialog.
      Example: <path to AdobeReaderPatch10.1.2_cpsid_92870.exe> -silent
  6. Once the process is completed, you receive a prompt stating the result of the operation.
    Note: When run in silent mode, all dialog boxes are suppressed. No success message or error message appear.
  7. A log is created in the temp directory (%temp%) with the name AcroPatchApplication1012.log. (The changes sometimes only take effect after you restart your computer)

Option 2: create share names for all network printers

  1. Go to Start > Devices and Printers.
  2. Access all Network Printers installed on your machine.
  3. Right click on each network printer to access the printer properties.
  4. Goto the Ports Tab and verify the printer is a network printer (i.e. it is using a “Standard TCP/IP Port”).
  5. You only need to continue if this is a network printer.
  6. Open the Sharing tab and give your printer a “Share name”.
  7. If you wish not to share your printer then you may choose to give it a “Share name” and then select the “Do not share this printer” checkbox.
  8. Please ensure that all Network printers have been assigned a Share name otherwise the problem will persist. Please find below a screenshot for your reference.

Option 3: disable protected mode

The second work around is to turn off the Protected Mode of Adobe Reader and the problem will be resolved right away. However, it is not advised to keep the application in non-protected mode for security reasons.  It is advisable to turn this setting ON once you are done with your printing task.

You can access this setting by going to Edit–>Preferences–>General, and un-check the option “Enable protected mode at start-up” at the bottom of the window. You will need to re-start the Adobe Reader after you have made changes to this setting.

reference: (3088576)

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Acrobat/Reader 8.1: crash when using the spell checker

Issue

If you are using the spell checking tool with Adobe Reader 8.1.x you may experience an application crash and error message like the following:

The crash usually occurs when you enter text in a text field that is not already in the dictionary. You then right-click on the text field to bring up the spell checking context menu:

Without selecting any of the options in the spell checking menu, you click another field on the form. Then the crash occurs.

Solution

This crash has been fixed in Reader 8.2.x and in Reader 9.  Upgrade to these, or later versions to solve this issue.

reference: (181290014/2495783)

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Acrobat/Reader: Firefox crash when using multiple Firefox profiles

Issue

 If you are using Firefox profiles to work with Adobe Reader/Acrobat 9 in the browser, you may encounter a browser crash.  This can occur when you have a PDF open in one profile and a normal HTML page in another profile in Firefox. Then you close the Firefox window with the PDF, firefox crashes with:

sw: firefox.exe Application Error, the instruction at "0x0700609c" referenced memory at "0x00000014". 
The memory could not be "read"

Therefore this error will occur very often and will prevent the users from working.  Firefox profiles refers to the functionality when you start Firefox through the command line with "firefox -p -no-remote", this will open a firefox dialog to manage profiles

Solution

 This is a bug in Adobe Reader/Acrobat 9 and is fixed in version 9.3 onwards.

Additional information

http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=113193&forumId=1

https://bugzilla.mozilla.org/show_bug.cgi?id=511783#c0

reference: (181186954/2445056)
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Acrobat/Reader 7: using loadXML() to load data can result in an Acrobat crash

Issue

 If you are using loadXML() to load data into a PDF, where the XML contains attributes like “nill=true”, then you may experience an application crash in Acrobat/Reader 7.

For example, if you use Javascript code in your form similar to:

------Form.page1.Button1::click - (JavaScript, client) -----------
try {
    xfa.record.FORM.loadXML(xfa.resolveNode("FORM.page1.txtXMLData").rawValue, true, true);
    xfa.form.remerge();
} catch(err) {
    xfa.host.messageBox("Exception:" + err.name + " - " + err.message);
}

where textXMLData contains the following data:

<?xml version="1.0" encoding="UTF-8"?>
<FORM xmlns="http://www.company.com/testNil" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
 <CaseManagement>
 <CaseInitiationDate xsi:nil="true" />
 ...
 </CaseManagement>
</FORM>

Reason

 This is a bug in Acrobat/Reader 7.

Solution

 This bug has been fixed in Acrobat/Reader 8.

There is also a simple workaround to this problem:

On the form itself, ensure that the  “attributes” data loading option is set to ignore as follows:

<config>  <present>  <common>  <data>  <attributes>ignore</attributes>  </data> ... 

__________________________________________

reference: (1-16996911/1266068)

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