Posts tagged "network"

Reader 10.1.2: printing results in an application crash

Issue

If you are using Adobe Reader 10.1.2 you may experience some problems when attempting to print a PDF document.  The symptoms of this problem will be that either nothing will be printed, or, Reader may crash.

Reason

This is a bug in Reader 10.1.2 and is resolved with the 10.1.3 and later releases.  The problem is related to network printers that do not have a “Share name” defined.

If you cannot update to 10.1.3 immediately (in controlled enterprise environments) we have provided known workarounds to avoid the issue until you can install the update.

Solution

1. Open Reader

2. Choose Help > Check for Updates

Reader installs the update automatically.

If you prefer, you can download and install the update yourself. Click the link below and scroll down to the update section of the page.

Reader updates (for Windows)

Workarounds

Option 1: install patch for Adobe Reader 10.1.2

  1. Log in to your computer as an Administrator.
  2. Click the link to download the AdobeReaderPatch10.1.2_cpsid_92870.zip  file.
  3. Unzip the file to extract the executable AdobeReaderPatch10.1.2_cpsid_92870.exe.
  4. Close Adobe Reader if it is running.
  5. Do one of the following to run the AdobeReaderPatch10.1.2_cpsid_92870.exe file:
    1. Double-click the AdobeReaderPatch10.1.2_cpsid_92870.exe file.
    2. Run the AdobeReaderPatch10.1.2_cpsid_92870.exe file in silent mode by specifying the -silent flag on the command line. Open the command prompt ‘As Administrator’ to avoid UAC prompt dialog.
      Example: <path to AdobeReaderPatch10.1.2_cpsid_92870.exe> -silent
  6. Once the process is completed, you receive a prompt stating the result of the operation.
    Note: When run in silent mode, all dialog boxes are suppressed. No success message or error message appear.
  7. A log is created in the temp directory (%temp%) with the name AcroPatchApplication1012.log. (The changes sometimes only take effect after you restart your computer)

Option 2: create share names for all network printers

  1. Go to Start > Devices and Printers.
  2. Access all Network Printers installed on your machine.
  3. Right click on each network printer to access the printer properties.
  4. Goto the Ports Tab and verify the printer is a network printer (i.e. it is using a “Standard TCP/IP Port”).
  5. You only need to continue if this is a network printer.
  6. Open the Sharing tab and give your printer a “Share name”.
  7. If you wish not to share your printer then you may choose to give it a “Share name” and then select the “Do not share this printer” checkbox.
  8. Please ensure that all Network printers have been assigned a Share name otherwise the problem will persist. Please find below a screenshot for your reference.

Option 3: disable protected mode

The second work around is to turn off the Protected Mode of Adobe Reader and the problem will be resolved right away. However, it is not advised to keep the application in non-protected mode for security reasons.  It is advisable to turn this setting ON once you are done with your printing task.

You can access this setting by going to Edit–>Preferences–>General, and un-check the option “Enable protected mode at start-up” at the bottom of the window. You will need to re-start the Adobe Reader after you have made changes to this setting.

reference: (3088576)

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