Posts tagged "scan"

Acrobat 10.1.4: Acrobat/Reader hangs while scanning

Issue

If you are scanning documents with Acrobat/Reader 10.1.4 using any mode (Grayscale/Color/BW),  Acrobat/Reader may hang when scanning is about to complete.

Reason

This is an issue in the 10.1.4 update and will be addressed in future versions.  It is also being discussed in our forums: http://forums.adobe.com/thread/1050323?start=0&tstart=0

Solution

Install the patch for Acrobat and Reader 10.1.4 (Windows only).

  • Log in to your Windows computer as an Administrator.
  • Click the following link to download the patch file: AdobeAcrobatReaderPatch10.1.4_3314564.zip
  • When prompted “Do you want to open or save this file?,” click Open.
  • Extract the file using a ZIP tool to a location on your local computer.
  • Double-click the AdobeAcrobatReaderPatch10.1.4_3314564.exe file to begin the update.
  • When a prompt notifies you that the update is complete, restart your computer.

_______________________________________________________________________________________________

 Install the patch for Acrobat and Reader 10.1.4 in silent mode (Windows only).
  • Log in to your Windows computer as an Administrator.
  • Click the following link to download the patch file: AdobeAcrobatReaderPatch10.1.4_3314564.zip
  • When prompted “Do you want to open or save this file?,” click Open.
  • Extract the file.
  • Open the command prompt “As Administrator.”
  • Type the path to the patch file executable, and add the -silent flag on the command line. For example:
    AdobeAcrobatReaderPatch10.1.4_3314564.exe -silent
    Silent mode suppresses all dialog boxes so you do not get a message indicating that the update is complete. The executable creates a log file “AcroPatchApplication1014.log” in the temp directory (%temp%).
  • When the update is complete, restart the computer.

reference: (3314564)

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Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2

Issue

If you have updated Adobe Acrobat/Reader to the current version 10.1.4 or 9.5.2 then you may encounter the following error when opening some PDF files:

“Insufficient data for an image”

The PDF will open, but the contents may appear blurred, or not display at all.

Reason

This error occurs due to a problem in the Adobe Acrobat/Reader functionality used to display scanned documents and/or documents containing JP2K images.

Solution

This issue has been fixed with the latest version of Reader XI now available (http://get.adobe.com/reader).  We are actively working on a solution for previous versions and expect to have a fix available for Adobe Acrobat/Reader 10.1.x and 9.5.x in Q1 2013.
Update (08 Jan 2013): this issue has now been fixed in the latest updates for Adobe Acrobat and Reader 9.5.3 and 10.1.5 available from the Adobe site:
Reader updates
Acrobat updates

Workarounds

Changing the zoom settings should allow you to see the contents of the document.  Try reducing the Zoom factor, or click the button to “Fit one full page to window”.

You can make this change persistent (to avoid changing for every document) in Edit > Preferences > Page Display > Zoom > Fit Page.

You can also try saving the PDF again in Acrobat using the PDF Optimizer to optimize the PDF file using Standard settings, or the Reduced Size PDF option.

For those looking to roll-back to a previous version of Adobe Acrobat/Reader to avoid this problem, you can find archived versions here: ftp://ftp.adobe.com/pub/adobe/reader/.

Further Information

This issue is being discussed in detail in the following forum threads:

http://forums.adobe.com/message/4632375

http://forums.adobe.com/message/4632511

http://forums.adobe.com/message/4630822

reference: (3312912/3312904)

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