Posts tagged "scanning"

Acrobat 10.1.4: Acrobat/Reader hangs while scanning

Issue

If you are scanning documents with Acrobat/Reader 10.1.4 using any mode (Grayscale/Color/BW),  Acrobat/Reader may hang when scanning is about to complete.

Reason

This is an issue in the 10.1.4 update and will be addressed in future versions.  It is also being discussed in our forums: http://forums.adobe.com/thread/1050323?start=0&tstart=0

Solution

Install the patch for Acrobat and Reader 10.1.4 (Windows only).

  • Log in to your Windows computer as an Administrator.
  • Click the following link to download the patch file: AdobeAcrobatReaderPatch10.1.4_3314564.zip
  • When prompted “Do you want to open or save this file?,” click Open.
  • Extract the file using a ZIP tool to a location on your local computer.
  • Double-click the AdobeAcrobatReaderPatch10.1.4_3314564.exe file to begin the update.
  • When a prompt notifies you that the update is complete, restart your computer.

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 Install the patch for Acrobat and Reader 10.1.4 in silent mode (Windows only).
  • Log in to your Windows computer as an Administrator.
  • Click the following link to download the patch file: AdobeAcrobatReaderPatch10.1.4_3314564.zip
  • When prompted “Do you want to open or save this file?,” click Open.
  • Extract the file.
  • Open the command prompt “As Administrator.”
  • Type the path to the patch file executable, and add the -silent flag on the command line. For example:
    AdobeAcrobatReaderPatch10.1.4_3314564.exe -silent
    Silent mode suppresses all dialog boxes so you do not get a message indicating that the update is complete. The executable creates a log file “AcroPatchApplication1014.log” in the temp directory (%temp%).
  • When the update is complete, restart the computer.

reference: (3314564)

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