Posts tagged "sorted"

LiveCycle ES: Queues in the Workspace To Do view are not sorted

Issue

If you are using the To Do view in Workspace ES, you may notice that the queue list is not sorted. The queues appear in the list in the order in which tasks arrive, which can be confusing and difficult to find when you are a member of many groups and shared queues.

Solution

This issue is fixed in LiveCycle ES2 (9.0.0.0), and later versions, where the queues are now sorted alphabetically, with the group queues appearing above the shared queues as follows:

Personal Queue 

Group QueueA

Group QueueB

Group QueueC

Group QueueD

…..

Shared QueueA

Shared QueueB

…..

This arrangement is the most logical behavior, since the group queues are more commonly shared and usually occur more often for one user. They also tend to change (that is, receive tasks) more often than shared queues.

Additional information

There is a patch available for LiveCycle ES 8.2.1.2, so contact Enterprise Support if you require this patch.

reference: (181421696/2544926)

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