Problems with the new Community Help Client?

A number of problems have come up for pre-release users trying to access the new Community Help Client.
If you get an installation error when you first launch the Adobe Help application in CS5 and elect to install the CHC update, see the following tech note:
http://kb2.adobe.com/cps/842/cpsid_84215.html
If you have any other problems with the help client after ship, do a clean install of the Adobe Help application as described in the tech note above. Old pre-release versions of Adobe Help may have left files behind that could cause problems for the latest version of the app.

2 Responses to Problems with the new Community Help Client?

  1. Mordy Golding says:
    May 5, 2010 at 9:00 pm

    Thanks Jon — this information was very helpful, and my CHC is now working. :) Mordy

    Reply
  2. Brad says:
    July 1, 2010 at 6:01 pm

    I can’t get the search function to work.

    Reply

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