Archive for July, 2011

Late-breaking issue: Windows XP computers shutting down or restarting when trying to launch Dreamweaver CS5.5

We’ve been hearing from some users that their computers (running Windows XP) are shutting down or restarting when they try to start Dreamweaver CS5.5. Some users are also seeing a blue or black error screen prior to the shut down or restart.

The solution for this issue is to install the Service Pack 3 for Windows XP. For more information, see this tech note.

Late-breaking issue: Put/Get not working for some Dreamweaver CS5.5 users

We’ve been hearing rumblings from some users about the upload (put) and/or download (get) process failing during FTP file transfer in Dreamweaver CS5.5. If you are having trouble uploading your files to or downloading your files from you server, consult this tech note for a number of possible solutions. You’ll want to make sure you step through the recommended solutions in order as you troubleshoot your upload/download problem.

Adobe has further identified particular failures amongst those using GoDaddy as their web host. The failure is usually indicated by the message “File activity incomplete” in the Background File Activity window, and the FTP Log in Dreamweaver showing an error similar to the following: “An FTP error occurred – cannot put ‘/index.html’. Access Denied.”

The issue seems to be affecting only those files you might be trying to put to/get from the root folder of your FTP server. For example, you may be able to put files to the /wwwroot/css/ subfolder, but not to /wwwroot/. The problem also occurs despite the fact that you can perform the same action (e.g. uploading a file) using another FTP client, such as FileZilla or an older version of Dreamweaver.

If you are a GoDaddy user and experiencing this issue, see Solution 3: Move or delete any symbolic links in the above referenced tech note.