Comments We’ve been hearing rumblings from some users about the upload (put) and/or download (get) process failing during FTP file transfer in Dreamweaver CS5.5. If you are having trouble uploading your files to or downloading your files from you server, consult this tech note for a number of possible solutions. You’ll want to make sure you step through the recommended solutions in order as you troubleshoot your upload/download problem.
Adobe has further identified particular failures amongst those using GoDaddy as their web host. The failure is usually indicated by the message “File activity incomplete” in the Background File Activity window, and the FTP Log in Dreamweaver showing an error similar to the following: “An FTP error occurred – cannot put ‘/index.html’. Access Denied.”
The issue seems to be affecting only those files you might be trying to put to/get from the root folder of your FTP server. For example, you may be able to put files to the /wwwroot/css/ subfolder, but not to /wwwroot/. The problem also occurs despite the fact that you can perform the same action (e.g. uploading a file) using another FTP client, such as FileZilla or an older version of Dreamweaver.
If you are a GoDaddy user and experiencing this issue, see Solution 3: Move or delete any symbolic links in the above referenced tech note.
I work on a local network and also get the “An error occurred – cannot put xxx.xxx. Access is denied” message. This does not only occur in the rood directory but also affects sub-directories. It only affects html and xml files as images and associated files always transfer without a problem. In Dreamweaver – Site Setup – Servers – I have chosen ‘Connect using: Local/Network.
I can copy/paste the same files using windows explorer without any problems. I only have problems using Dreamweaver since CS5.5!!!
Hi Gunther,
The location you have chosen for the Server Folder, being chosen as a Local/Network connection, is it on a network storage location?
If so, are you putting the name of the server into Dreamweaver (e.g. \\myServerName\siteRoot) or are you using the IP address (e.g. \\192.168.1.9\siteRoot)?
If the server’s IP doesn’t change, then that’s generally a more reliable way of accessing a local network folder.
Is this a home network, or office environment?
When you initially connect to the folder in Windows Explorer, do you have to authenticate with the server at all?
Is your Local Site Folder specified in Dreamweaver in a different location?
To be clear, it _should_ be different, and it should be a folder on your local machine.
If you’re still having issues, I highly recommend bringing this to the Dreamweaver community: http://adobe.ly/DWForum
We can more effectively discuss the issue there rather than in a commenting system.
I can’t put files since upgrade to CS5.5 from CS4. Everything worked fine before upgrade.
in manage site the test connection works fine.
I made a small change to index.html and can’t put file. What do i do?
Dennis . . . have you tried stepping through the possible solutions in the above-referenced tech note? (http://kb2.adobe.com/cps/924/cpsid_92490.html) If none of those solutions work, let us know and we can try to provide more help.