Late-breaking issue: Windows XP computers shutting down or restarting when trying to launch Dreamweaver CS5.5

We’ve been hearing from some users that their computers (running Windows XP) are shutting down or restarting when they try to start Dreamweaver CS5.5. Some users are also seeing a blue or black error screen prior to the shut down or restart.

The solution for this issue is to install the Service Pack 3 for Windows XP. For more information, see this tech note.

  • Alex Murray says:

    I have been experiencing a system failure when opening Dreamweaver in Windows XP. When I open the program it starts to load for a few seconds then it diverts to a blue screen. Here is the message that is shown on the blue screen.
    STOP: c000021a {Fatal System Error. The windows subsystem system process terminated unexpectedly with a status of Ox c0000005 (0x 7c9106c3 0x0069ed04) The system has been shut down.

    Why is this error occuring?

  • Peter Melton says:

    I have having the same problem. I have been able to run the trail version on my 32bit laptop, but I have the same issue reported by Alex above. My 64bit AMD crashes and gives that statement as well as that it is dumping memory. I performed 6 re-installs to no avail. Please advise.

  • I have also facing th same error that alex has faced

    “I have been experiencing a system failure when opening Dreamweaver in Windows XP. When I open the program it starts to load for a few seconds then it diverts to a blue screen. Here is the message that is shown on the blue screen.
    STOP: c000021a {Fatal System Error. The windows subsystem system process terminated unexpectedly with a status of Ox c0000005 (0x 7c9106c3 0x0069ed04) The system has been shut down.”

  • I am having the same blue screen of death problem as described above.

  • I am having the same blue screen of death problem as described above.

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