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Archive for May, 2012

May 25, 2012

Freddie Mac Now Accepting E-Signatures On Loan Documents

freddiemacAnyone who has ever bought or sold a home knows what a laborious, slow, manual process it is: endless faxes back and forth and so many signatures that your hand aches. That’s why the news that Freddie Mac is now accepting e-signatures is such a big deal. I know our customers in real estate will be ecstatic to hear this news, and it’s also another example that on-line signatures are becoming more mainstream.

 

Effective immediately, real estate professionals and home buyers may use e-signatures on all major Freddie Mac home loan documents. EchoSign is already widely used throughout the real estate industry, so this latest news will further move e-signatures into the mainstream — and make the mortgage application process much faster and less painful (literally).

To see the full announcement from Freddie Mac, download this bulletin. Or visit this much more informative FAQ on Freddie Mac’s support of e-signatures.

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6:53 AM Permalink
May 24, 2012

The Atlanta Hawks Increase Premium Seat Revenue by 20% with EchoSign

We have customers in just about every line of business you can imagine. But it’s especially fun when we can be part of an organization that’s literally a winning team.

SportsBusiness Journal recently reported that the Atlanta Hawks have increased their premium seat revenue by a whopping 20% since adopting EchoSign for on-line  document signing and filing contracts with customers. Before, the sales team was handling contracts the old, clunky way, by faxing them back and forth to get ink signatures. That meant some customers would take a long time to sign or just decide to move on instead of dealing with a cumbersome process. Now the Hawks sales reps just email contracts to prospects while they’re on the phone, and fans can sign in a minute, before they even hang up. The contract is automatically filed, and the deal is done.

“We like to do business face to face, but a good number of our business is done over the phone and we found that we were having trouble getting contracts sent back to us,” Shawn Doss, director of suite sales and service for the Hawks, told SportsBusiness Journal. “Now we are able to upload our contracts, see when they have been opened, and track all the data. It has easily led to about a 20 percent increase in premium-seating revenues, including suites, and season-ticket business.”

Go Hawks!

P.S. Unfortunately SportsBusiness Journal is subscription only so we can’t  link to the entire article.

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6:51 AM Permalink
May 16, 2012

EchoSign Wins NetSuite SuiteApp of the Year!

We are extremely proud to announce EchoSign has been chosen as a Netsuite SuiteApp Partner of the Year! 

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Netsuite recognized EchoSign for helping their customers maximize the value they get from NetSuite.  EchoSign for NetSuite brings all of EchoSign’s functionality to NetSuite users and is the only eSignature system with complete integration to NetSuite. EchoSign for NetSuite provides:

  • Real-time visibility into every agreement sent out for signature from within NetSuite.
  • Instant eSignatures and a sophisticated virtual fax system that routes all signed faxes right into NetSuite—automatically.
  • 100% automated electronic signature contract management that automatically updates NetSuite with PDF copies of all signed contracts.
  • Ability to send an estimate for signature with a single click.

Learn more about EchoSign for NetSuite.

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6:49 AM Permalink
May 15, 2012

The Facebook IPO, and the End of Web 2.0 E-Signatures

facebook_adidasA truly singular event is occuring this week.  Facebook, the defining company of Web 2.0, is going public.  This is a fun, terrific event for all of us in technology, and at EchoSign, we’re especially proud to have had Facebook as an EchoSign customer since 2007.

It also marks the end of an era, the era in which e-signatures (and EchoSign) went from an idea to mainstream.  The end of the era of Web 2.0.

Web 2.0 meant different things for different segments of the web.  For consumer apps, it meant social.  For business apps, it came to mean collaboration and web-centered customer interaction, and the rise of SaaS.  What both have in common, is Web 2.0 was the (r)evolution of when and where everyone, consumers and businesses alike, had and used the internet every day, throughout their businesses and lives.

When EchoSign launched to the public on January 1, 2006 (Facebook was still college-only then), businesses were really just getting into trusting the internet for critical business processes.  For example, we learned earlier this year that when BT adopted EchoSign in 2006 it was their very first SaaS app — ever.  Yes, this sounds almost quaint today when every Fortune 500 company runs a suite of SaaS and web apps.  But it was novel back then, as internet ubiquity and reliability enabled every salesperson, for example, to connect with, sign deals with, and close their customers over the internet.

web_2_point_0So where are we in 2012?  SaaS is everywhere, and e-signatures have gone mainstream.  But even more importantly, the way we work has changed.

In 2006, we made an assumption that every business had access to the internet, but no one was going to bother using a scanner to sign, and no one wanted to use a fax.  So using a 100% web-based, platform agnostic service to sign and close deals would be 10x better.  And so it was.

But now mobile and the iPad/tablets have changed everything, as has Adobe Reader.  The internet is everywhere and 100% mobile, and we bring our own devices to work.   Now, or in short order, everyone will have a way to digitally add their signature to a document on their ipad/mobile device/PC built into Adobe Reader and basically built into their device — since Adobe Reader is the predominant way PDFs are viewed on mobile devices and 99% of laptops and desktops.  At least 1,000,000,000 now do or soon will have Reader on the device, ready to use to digitally sign any document sent to them, anytime.  Without even have to go a website at all, or learn anything new.

So a new core workflow exists.  Scanners and fax machines are not only irrelevant, but no longer even the issue.  If someone sends you a document to sign, you can just use your device, use Mobile or Desktop Reader (or other apps).

Or put differently, when you send a customer a document in 2012, you aren’t banishing them to the awful experience of a fax machine, as you were in 2006.  Anyone can sign on their iPad now, digitally.  So mobile + Reader really changes everything in giving everyone, everywhere, in any language and country, a 100% free, simple, intuitive way to sign something sent to them, using software already installed on their device.

So where does this leave EchoSign and e-signatures?  Pushed, like the rest of the web, to the next level.  Because “digital” signatures are now a ubiquitous, free, built-in part of the web world.  Period.

This was the theme of our 2012 user conference – Web Contracts.  EchoSign allows you to do much more than a signature.  It allows you to create and store forms and securely extract data from them in real time.  Track signatures from 100s or even 1000s.  Dynamically generate contracts and templates from Salesforce, NetSuite, SAP or Oracle data.  Pull documents from the Cloud, from Box, from DropBox, from Evernote, from Huddle, from wherever.

In other words, webifying your entire contracting process.  Whether you a company of 1, or 100,000.

Making your entire contracting process one-click simple, or the “Echo” part of our app and vision, is 100% of our continued focus in the next phase.

You can even hear it from Facebook itself, below ;)

Rock on guys, this week.

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6:48 AM Permalink
May 9, 2012

Drawloop Enhances EchoSign Integration

Interested in how Drawloop and EchoSign work together? The latest version of Loop offers key integration with EchoSign:

Now, you can send a DDP for electronic signature through EchoSign with the single click of a button. The button click allows you to automatically generate highly customizable dynamic documents (NDAs, Quotes, Contracts, Service Agreements, Statements of Work) to an EchoSign Agreement within Salesforce. The DDP can be defaulted with all of the appropriate agreement settings and recipients. Additionally, the EchoSign Agreement can be signed in person either on a computer or mobile device.

Find out more here

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6:45 AM Permalink
May 3, 2012

Want To Be Sure Your Web Contracts Are Legally Valid? PC Advisor Recommends EchoSign

How can you feel safe that your electronic signature documents will be considered legally legitimate and enforceable? Is it enough to insert an image of a written signature or just type your name into an email?

Not if you want something that could be legally enforced. That’s why, as a recent PC Advisor article notes, the safest option is to use web contracting software services, such Adobe EchoSign, “…which follow the letter and intent of the Federal ESIGN Act, even considering international laws in the makeup of their services. These should be the choice for high-value transactions, such as real estate contracts.”

In a world where contracts increasingly cross borders and governing bodies have adopted different legislation regarding web contracts, it’s critical to consider international laws. But even for contracts within the United States, careful compliance with the ESIGN Act is what can make the difference between a legally enforceable document and an easy-to-dispute file.

As the leading provider of electronic signatures, EchoSign is compliant with the provisions of the ESIGN Act, providing protection for both the sender and the signer during the signing process. EchoSign meets ESIGN criteria by:

  • Protecting the consumer with appropriate notifications and disclosures
  • Ensuring technological neutrality and universal access
  • Ensuring authentication and privacy
  • Creating legal certainty and protection to prevent fraud
  • Allowing easy document access and record retention

For more information, check out the details on how EchoSign complies with the Federal ESIGN Act as well as best practices for web contracting around the world.

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6:44 AM Permalink
May 2, 2012

BT: “1,000,000 Contracts E-Signed on EchoSign — And Counting”

At our recent Web Contracts 2012 user confab and celebration, we were pleased to have Global and FTSE 100 leader BT present on how they’d e-signed over 1,000,000 business contracts on EchoSign (actually getting closer to 1.5 million now) worldwide.

The presentation and learnings are below.  A summary over 5 years and one million contracts with EchoSign:

  • Average contract signing time declined from 10 days to an outstanding 40 minutes company-wide.
  • The average sales process rep made productivity gains of 5 hours a week
  • 15-50% increase in closure rate.

Stunning for any business, let alone a £15 billion global leader founded in 1846.

[Also of keen interest are some general leanings about start-ups (we were a startup when BT started using us in late 2006 and early 2007).  Of the 17,000 — seventeen thousand — start-ups, potential web apps and other technologies BT looked at to bring in and use in 2006, it chose only 4.  And EchoSign was BT's very first SaaS app (of which it has gone on to adopt scores, from Salesforce on).  The learning: it's truly tough odds when you are doing something innovative.]

 

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6:42 AM Permalink

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