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Archive for December, 2013

December 12, 2013

A gift to you from Adobe EchoSign this Season – Enhanced service and updated functionality!

Here at Adobe, we’re always working to find new ways to help you finish business faster, streamline business processes, and increase efficiency. Going paperless with Adobe EchoSign allows your organization to get documents signed anywhere, anytime, on any device securely.

So we’re excited to announce our Winter release that delivers major updates to the EchoSign service to help drive ROI for your organization. In particular this release consists of:

  • Powerful tools to automate the signature process
  • Major advances in the usability of EchoSign, making it even easier to use
  • Significant innovations to the platform with new REST and SOAP capabilities for developers
  • Enhanced integration capabilities with partners like eOriginal, Salesforce.com, Apttus, Conga, and more
  • Deep Zoom capabilities
  • New 7×24 support, chat-support, and community support forums

When you have a document that needs e-signing, setting it up to be sent out via Adobe EchoSign is easy. With our latest release, our customers can now quickly and easily customize documents to align to business workflows before sending them for signatures. By creating customized templates for form fields that include field locations, field properties and field validations the process of sending documents for signature is simple. These field templates can be applied when sending a document through the EchoSign Web UI, the APIs, or from CRM systems such as Salesforce.com, Microsoft Dynamics CRM, etc. Fields can now be easily added to documents even when the documents get generated from third parties.

We heard your feedback and are improving the signing experience by providing clickable hyperlinks within documents. This not only allows signers to access external locations but also allows navigation within a single document through a table of contents. Additional new capabilities include support for multi-line text fields and resizable signature and initial fields within documents.

We have also significantly improved the readability of documents and the performance for our customers by leveraging the industry-leading document imaging capabilities available through the Adobe document processing technology. Additionally signers and senders also now have the option to zoom in or out on documents for better readability.

We are also announcing true integration with eOriginal to support use-cases where customers want their documents to be vaulted. “Many companies have electronically signed contracts that may have transferrable financial value whether for securitization, collateralization or general transfer of ownership. eOriginal is dedicated to full lifecycle support for our customers and now offers complete electronic transaction management with the seamless integration between our two platforms” stated Ralph Burns, Chief Revenue Officer of eOriginal. “We are excited to work with Adobe EchoSign to bring this capability to customers.”

Last, but not least, Adobe EchoSign is committed to offering thorough, helpful and reliable customer service. Improvements made to our customer support process include the presence of 24/7 assistance from our support team. Yep, any time of the day, any question – the new chat support feature and a new customer forum have been added to the website so customers can get their problems solved and the answer they need quickly and without hassle.

We’re excited about these improvements to the easiest e-Signature platform used for transacting millions of documents every month by companies such as Groupon, Time Warner Cable, British Telecom, Kia, Tivo, NEC Financial Services. We want to thank you for all your feedback. We are starting to work on the next set of exciting new updates to the service. Let us know how you like the new capability and if you have ideas or suggestion please submit them here.

From all of us at Adobe, we wish you and your families Happy Holidays and a Very Happy New Year!

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December 10, 2013

Maintaining client relationships and the environment at Ricoh UK

Ricoh_logo

Ricoh, which specializes in document solutions of its own, knows an outstanding solution when it sees one. That’s why the company uses Adobe EchoSign to streamline its contracting process. By using automated electronic signatures from Adobe EchoSign, Ricoh has been able to cut five days from its contract turnaround time.

“Adobe EchoSign provides us with an innovative, new option for e-signing to reach customers by removing physical barriers that might inhibit business,” said Ray Young, business development manager at Ricoh UK.

The switch to online contract signing also removes costs associated with printing and distribution, which helps Ricoh fulfill its environmental sustainability goals. Learn more about EchoSign is helping Ricoh achieve both their business and sustainability goals.

Find more information here.

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December 4, 2013

Speeding up vehicle order processing at Leasedrive

In an office already festooned with customer satisfaction awards, the innovative automotive fleet management company Leasedrive keeps looking for more performance. This time, Leasedrive turned to Adobe EchoSign to streamline its vehicle order process and to boost customer confidence with transparent electronic signature and contracting capabilities.

“By integrating Adobe EchoSign, we continue to improve our service and employee productivity by speeding up the vehicle order process and minimizing the administrative support needed at our clients. The delay an

d hassle of signing hardcopy forms and sending them on is now a thing of the past,” says Paul Ne

Learn more about how Leasedrive is able to easily process over 10,000 orders a year.wman, head of IT at Leasedrive.

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