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January 14, 2014

Simplifying contracts for contractors

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As a specialist in contingent workforce management, CXC Global excels at finding contractors for all types of positions. As a result, the company deals with large amounts of paperwork related to onboarding new contractors and other documentation, so CXC Global decided to automate their contract management with Adobe EchoSign

 

 

“The lack of an effective document management system made it difficult to keep track of signed documents and resulted in delays due to lack of visibility into contract/paperwork completion status,” says Chris Thuel, Legal & Compliance Manager at CXC Global. “Integrated with our CRM—NetSuite—Adobe EchoSign enables us to have a complete process for initiating, completing, and managing our contracts for both internal activities and client projects.”

Read more here.

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January 7, 2014

The completion before the destruction

Before Shred-it can help organizations destroy their unwanted documents, it needs to get customers to sign sales documents first. Using Adobe EchoSign, the telesales team at Shred-it can send an agreement, review with the customer and e-sign during a single telephone call.

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Adobe EchoSign dramatically improves tracking and contract management at Shred-it. By using electronic document signing, contracts that used to take four days to complete now take eight minutes.

“Capitalizing on the high initial interest from customers, our telesales team closes 93% of agreements through Adobe EchoSign, in comparison to only a 65% conversion rate before EchoSign,” said Emma Lamb, Shred-it telesales manager.

Read more about how Shred-it has drastically reduced their average time to complete a contract here.

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December 12, 2013

A gift to you from Adobe EchoSign this Season – Enhanced service and updated functionality!

Here at Adobe, we’re always working to find new ways to help you finish business faster, streamline business processes, and increase efficiency. Going paperless with Adobe EchoSign allows your organization to get documents signed anywhere, anytime, on any device securely.

So we’re excited to announce our Winter release that delivers major updates to the EchoSign service to help drive ROI for your organization. In particular this release consists of:

  • Powerful tools to automate the signature process
  • Major advances in the usability of EchoSign, making it even easier to use
  • Significant innovations to the platform with new REST and SOAP capabilities for developers
  • Enhanced integration capabilities with partners like eOriginal, Salesforce.com, Apttus, Conga, and more
  • Deep Zoom capabilities
  • New 7×24 support, chat-support, and community support forums

When you have a document that needs e-signing, setting it up to be sent out via Adobe EchoSign is easy. With our latest release, our customers can now quickly and easily customize documents to align to business workflows before sending them for signatures. By creating customized templates for form fields that include field locations, field properties and field validations the process of sending documents for signature is simple. These field templates can be applied when sending a document through the EchoSign Web UI, the APIs, or from CRM systems such as Salesforce.com, Microsoft Dynamics CRM, etc. Fields can now be easily added to documents even when the documents get generated from third parties.

We heard your feedback and are improving the signing experience by providing clickable hyperlinks within documents. This not only allows signers to access external locations but also allows navigation within a single document through a table of contents. Additional new capabilities include support for multi-line text fields and resizable signature and initial fields within documents.

We have also significantly improved the readability of documents and the performance for our customers by leveraging the industry-leading document imaging capabilities available through the Adobe document processing technology. Additionally signers and senders also now have the option to zoom in or out on documents for better readability.

We are also announcing true integration with eOriginal to support use-cases where customers want their documents to be vaulted. “Many companies have electronically signed contracts that may have transferrable financial value whether for securitization, collateralization or general transfer of ownership. eOriginal is dedicated to full lifecycle support for our customers and now offers complete electronic transaction management with the seamless integration between our two platforms” stated Ralph Burns, Chief Revenue Officer of eOriginal. “We are excited to work with Adobe EchoSign to bring this capability to customers.”

Last, but not least, Adobe EchoSign is committed to offering thorough, helpful and reliable customer service. Improvements made to our customer support process include the presence of 24/7 assistance from our support team. Yep, any time of the day, any question – the new chat support feature and a new customer forum have been added to the website so customers can get their problems solved and the answer they need quickly and without hassle.

We’re excited about these improvements to the easiest e-Signature platform used for transacting millions of documents every month by companies such as Groupon, Time Warner Cable, British Telecom, Kia, Tivo, NEC Financial Services. We want to thank you for all your feedback. We are starting to work on the next set of exciting new updates to the service. Let us know how you like the new capability and if you have ideas or suggestion please submit them here.

From all of us at Adobe, we wish you and your families Happy Holidays and a Very Happy New Year!

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December 10, 2013

Maintaining client relationships and the environment at Ricoh UK

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Ricoh, which specializes in document solutions of its own, knows an outstanding solution when it sees one. That’s why the company uses Adobe EchoSign to streamline its contracting process. By using automated electronic signatures from Adobe EchoSign, Ricoh has been able to cut five days from its contract turnaround time.

“Adobe EchoSign provides us with an innovative, new option for e-signing to reach customers by removing physical barriers that might inhibit business,” said Ray Young, business development manager at Ricoh UK.

The switch to online contract signing also removes costs associated with printing and distribution, which helps Ricoh fulfill its environmental sustainability goals. Learn more about EchoSign is helping Ricoh achieve both their business and sustainability goals.

Find more information here.

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December 4, 2013

Speeding up vehicle order processing at Leasedrive

In an office already festooned with customer satisfaction awards, the innovative automotive fleet management company Leasedrive keeps looking for more performance. This time, Leasedrive turned to Adobe EchoSign to streamline its vehicle order process and to boost customer confidence with transparent electronic signature and contracting capabilities.

“By integrating Adobe EchoSign, we continue to improve our service and employee productivity by speeding up the vehicle order process and minimizing the administrative support needed at our clients. The delay an

d hassle of signing hardcopy forms and sending them on is now a thing of the past,” says Paul Ne

Learn more about how Leasedrive is able to easily process over 10,000 orders a year.wman, head of IT at Leasedrive.

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November 22, 2013

Final Days of #DF13: Top Trending #EchoSign Highlighted as Top 5 Most Influential!

Dreamforce Day 3+4 Recap

Day three and four at Dreamforce totally rocked for the Adobe EchoSign team and partners! We knocked out two great sessions, an awesome party with partners and a new deal signed right at the booth – lots of activity around friction-free business and esignatures! Plus, all of our social efforts within the #DF13 community proved to be successful as #EchoSign was highlighted on the #DF13 social command center as 1 of top 5 most influential at #DF13 today (Friday!)

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Friction-Free Business Panel 

Wednesday morning kicked off with an early panel session lead by Adobe EchoSign VP Jon Perera. Jon, along with a team of industry influencer panelists, discussed how EchoSign has helped them to close deals and conduct friction-free business across several different company departments. From legal teams, to HR departments to a company’s sales team the benefits of EchoSign are obvious for the panelists who represented Groupon, Conway, Inc., Electronic Arts and others.

According to panelists, the three key areas in digital document management are ease of use, security and platform. “EchoSign actualizes Bill Gates’ dream of business at the speed of thought,” quipped panelist Marvin Clark, who went on to say his business saved about 4 million sheets of paper in the first year of use. Now that’s what we call going green!

Other panelists commented on how EchoSign was a driving force for empowering their sales teams with the ability to better track and follow up on contracts they send out. The digitalization of the HR and legal process was also a key benefit of EchoSign to many panelists’ companies, panelist Yuka Tzavaras said it has helped give her company a competitive edge when recruiting new employees as it helps to establish a company’s reputation as a leader in the industry.

Noted Author and Speaker Geoffrey Moore Discusses the Future of Enterprise IT

We were lucky enough to sponsor a discussion session lead by Geoffrey Moore, author of several high-tech, dynamic industry leading books such as Crossing the Chasm and highly-anticipated Escape Velocity due out at the start of 2014. During the session, he shared his take on businesses moving from digital consumption to digital engagement and how a competitive edge can be retained.

Moore pointed out that the focus of the 20th century was reducing cost, however the focus of the 21st century will be to reduce time. He dubbed this the era of “Systems of Engagement” as opposed to “Systems of Record” saying that the new must-haves for system design are: mobile first, no more stupid stuff, fully compliant and completely secure and full integration with the past systems of record. Electronic signatures perfectly fit into these new rules of digital engagement. Since people are rarely ever in the office e-signatures helps to satisfy the rule of ‘user first, mobile first.’ In addition, Moore points out that “signing on paper exemplifies ‘stupid stuff.” Finally, with the added security, legality and extensive tracking and filing features of EchoSign, the e-signature tool perfectly fits into the new rules of digital engagement.

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REVOLUTION After-hours party with Financial Force, Click Software and Totango

After an action-packed day three at Dreamforce the EchoSign team let loose at the REVOLUTION party. The party was sponsored by EchoSign, FinancialForce.com, Click Software and Totango and drew quite a crowd. The party kicked off at about 7:30 PM last night and carried on to the early hours of the morning with tons of networking, good drinks and unwind time. From the “EchoSign lime” themed drink to the ambiance-setting decorations, the party was a hit and our team was glad to be involved!

EchoSign demonstrates how easy it is to #signanywhere at the booth!

As users know, Adobe EchoSign makes getting business done from anywhere simple, friction-free and efficient. The EchoSign sales team was ecstatic to get the chance to demonstrate the ease and simplicity of use by signing a deal with new UK client, The Foundry Team, LIVE from the EchoSign booth.

As a forward-thinking company providing creative, smart software solutions, The Foundry Team was excited to get on-board with an e-signature solution to match their way of doing business, and we are thrilled to be the service they chose! Friction-free business is not an option for this innovative company and EchoSign’s ability to help create a seamless, easy and hassle-free process made us the right fit for their company.

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November 21, 2013

Adobe EchoSign Launches a Major Release with Salesforce1 at Dreamforce ‘13

Last week we shared our eSignature roadmap vision with you and talked about coming mobile support. Hot off the press this week, we’re excited to announce the new Adobe EchoSign for Salesforce Version 14 release that is integrated with Salesforce1, the new social, mobile and cloud customer platform unveiled this week at Dreamforce ‘13. Available for testing and deployment now, this release is the first eSignature app that is live on the AppExchange that works on Salesforce1.

This new Adobe EchoSign release lets Salesforce users:

  • Drive document and signature workflows from within Salesforce1 from the desktop or on mobile devices;
  • Integrate directly with Salesforce Chatter feed via Chatter Actions  for greater productivity when obtaining signatures for documents;
  • Send and manage agreements globally with full international language support;
  • Automate workflows via new administration capabilities for mapping data to and from Salesforce, making it more powerful and easier to use than ever.

Through the Adobe EchoSign mobile application, Saleforce.com users can already sign documents even when the signer is offline and temporarily disconnected from the cloud. Now, the application automatically synchronizes when the user comes back online, stores the signed documents back into the Salesforce1 platform and triggers an associated business process within Salesforce.

Adobe EchoSign is the easiest eSignature solution on the market for all stakeholders involved – from Salesforce administrators who want to customize their business processes, to sales reps sending out agreements, to signers. This new integration with the Saleforce1 platform enables Salesforce customers to be even more productive and close deals faster from anywhere and from any device.

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Salesforce users have voted EchoSign #1 on the AppExchange for 5 years running, which is a testament to our true dedication to our customers and to product innovation on the Salesforce platform. No matter where your business takes you, Adobe EchoSign for Salesforce is there to help you close deals faster and streamline your document workflows, saving time, money, and resources. This gives companies the ability to focus on their core competencies of building and selling products and services. There is a lot more in store, as Adobe EchoSign has big plans to push the envelope and lead the way when it comes to the future of electronic signatures and digital documents.

 

- Mangesh Bhandarkar, director of Product Management at Adobe EchoSign

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November 20, 2013

#Signanywhere is Everywhere: Adobe EchoSign #DF13 recap – day 2

Another busy day at the booth for Adobe EchoSign. Word of free premium coffee spread on the DF14 floor, keeping our talented baristas serving up hot joe all day. We estimate more than 1500 cups have been served to date.  Keeping people energized in and around our booth has been fun and thanks to a Bono sighting  in mid-afternoon (Yes! Bono!), it has also been star-studded. Our booth team never stopped giving personal, one-on-one demos all day long – lots of great questions while forging new relationships with prospects and customers.

In a collaborative session on Tuesday, a packed house of more than 200 customers participated in a hands-on tutorial on how to set up single sign-on SAML using Salesforce credentials to access EchoSign. EchoSign was  selected to be a part of this solution-oriented session on Salesforce1 due to our reputation for being responsive and engaged with the needs of the Salesforce customer – we couldn’t agree more!

During our second day, it became very obvious that our “Sign Anywhere” campaign was gaining momentum. Whether in the booth, hopping a cab, enjoying a pedi-cab ride in the rain, interacting with our “Me Agreement” Sign Anywhere Contract experience on Facebook, cashing in on the 30% off promo for EchoSign, registering for our friction-free panel and Geoffrey Moore session on Wednesday or living it up at Adobe EchoSign sponsored Dia De Los Muertos Happy Hour with Apttus or the #SpringIt VIP party with SpringCM, as the #1 e-signature solution on the Salesforce AppExchange, we are making business easier and the show a lot more fun and friction-free for attendees! 

Be sure to keep your eyes peeled for the Adobe EchoSign #SignAnywhere red tab and let us know if it is helping make your show experience friction-free! We also hope it is making your time at Dreamforce that much more awesome!

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November 19, 2013

Adobe EchoSign Adds a Jolt to Dreamforce Floor – day 1 recap

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The excitement of #DF13 could be felt as the first wave of attendees gushed onto the show floor mid-morning on Monday. Looking for familiar faces, new tools, streamlined solutions to better their own business, many attendees didn’t have to look past the Adobe EchoSign booth. Serving up hot, premium coffee from our own Adobe EchoSign baristas all day, the energy in and around the Adobe EchoSign booth was undeniable. Dressed with big bold signage that reinforces the opportunity to #signanywhere, the booth N1407 was a flutter with live product demos, discussions around the 30% off promo for Salesforce users, and even a visit from KRON4 NBC news to speak to our own Jon Perera about this year’s conference and how Adobe is playing an integral role in helping businesses become friction-free.

 BZYSy7mCUAAXtgz (1)And that was all just during Day 1!

As a platinum sponsor, EchoSign has a lot planned for the next few days – from panels to parties to booth activity — a list of official activities with dates and times is included below:

•Adobe EchoSign and Apttus pre-gala “Dia de los Muertos” happy hour: Tuesday,     11/19 at 5:00 PM

•Panel Session: How E-signing Can Help Create a Friction-Free Business: Wednesday, 11/20 at 9:00 AM, Marriot Marquis, Club Room

•Speaker Session: Mobile. Analytics. Cloud. What is Happening to Your Business? Featuring: Geoffrey Moore: Wednesday, 11/20 at 11:30 AM, W3024

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•REVOLUTION After Hours Party sponsored by Adobe EchoSign, FinancialFource.com, ClickSoftware and Totango: Wednesday, 11/20 at 7:30 PM

•“Sign-off” Interactive Game: located at bus stops all over the San Francisco area during the month of November

 

 

 

 

 

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November 14, 2013

Enabling Friction Free Business – Adobe’s eSignature Roadmap

At Adobe, we’ve been innovating on digital documents for decades. Today, we deliver the most comprehensive eSigning portfolio, from digital signatures in Adobe Acrobat toAdobe EchoSign.

  • 50 million agreements have been signed on the EchoSign platform, which is now accelerating at a rate of more than 3 million agreements per month.
  • Organizations using EchoSign include more than 100 banks as well as companies like Citrix, Foursquare, Groupon, KIA Motors, Marketo, Netapp, Ricoh, Time Warner Cable, TiVo, and more.
  • More than 1.8 million customers are using Adobe Acrobat digital signatures across the Federal government, healthcare and pharmaceuticals, financial services, and more.
  • 30 million users are signing their personal documents with Adobe Reader, which is deployed across 800 million PCs and 300 million mobile devices worldwide.

EchoSign-InfobiteBut there’s still a great deal of work to do.  According to our research, less than 10 percent of all contracts in North America are signed electronically. This means important documents are being printed and signed the old fashioned way, which slows business down, creates risk and can be error prone. Whether it’s a sales contract being sent from Salesforce.com, or a new employee onboarding document that’s part of a Taleo workflow, we don’t think companies should be printing, faxing, or “over-nighting” these critical documents. That’s where eSignatures can have a huge impact.

LOOKING FORWARD

To help our customers and partners plan their eSignature implementation initiatives, we are revealing our top-level roadmap for friction-free business with a new digital document platform. In the next 30 days, we’ll deliver two key updates:  EchoSign for Salesforce v14, as well as a major new EchoSign winter release. We’ll provide more detail here in the next few weeks, so stay tuned.  More broadly, we are delighted to share how we will innovate over the next 6 to 12 months across three key areas: advancing security, ease of use, and expanding our cloud capabilities.

SECURITY & IDENTITY

Digital Signature Support. In June 2012, EchoSign became the first solution provider to digitally sign and cryptographically seal documents signed through the EchoSign service. The digital seal provides persistent evidence of the authenticity of the signed document, and provides visual tamper evidence when viewed in Acrobat or Reader. We’re seeing increased adoption of Public Key Infrastructure (PKI) smartcards or tokens across government, healthcare, pharmaceutical, finance, and more – smartcards that can be used for digitally signing documents. So I’m delighted to announce that Adobe will introduce first class support for digital signatures in the EchoSign service, leveraging Acrobat and Reader. This means that Adobe EchoSign will be the only cloud-based service platform that delivers both digital signatures and electronic signatures, meeting global regulatory compliance and high-security requirements where digital signatures are needed.

Digital Rights Management. Documents transacted through the EchoSign platform frequently contain sensitive and confidential information – be it Personally Identifiable Information (PII), Personal Health Information (PHI), pricing and deal terms, or salary information. The information contained in these documents must be secured throughout its lifespan to ensure that it does not get into the wrong hands. So today we are taking the document security offered by the EchoSign platform to a new frontier: we are announcing digital rights protection for all your PDF documents that are signed using EchoSign. With this new protection, your organization will be able to control access to your critical business documents after the documents have been signed, no matter where they are stored. We are able to deliver this capability thanks to the wide-spread adoption of Adobe Reader, which is used on more than 800 million devices worldwide. This new capability will let companies control and audit access to PDF documents already sent or downloaded, enable advanced watermarking, digitally “shred” expired documents, and more.

USER EXPERIENCE

EchoSign is the industry leader on ease of use. For example, EchoSign is 30 percent more efficient than the leading competitor. EchoSign has a net promoter score of 57, whereas the next-best leading competitor has a score of 53. (Source: Independent research across more than 290 active eSignature users, commission by Adobe, Sept. 2013).   And, Adobe EchoSign is the No. 1 rated eSignature solution by community users on the Salesforce.com AppExchange:

EchoSign Competitive Comparison

We are taking this to the next level with a deep bet on mobile and HTML5 experiences. Starting with the 6.7 release next month, we’re introducing a next-generation signing experience that is even easier to use. The UI will also feature new send and forms-authoring tools that support drag‐and-drop file upload, field templates, workflow templates, and redesigned document management and administrative pages. We’re also making forms more adaptable. With EchoSign, you’ll be able to create reusable form templates that include field definitions, locations and field properties that can be applied to any document. And, you’ll be able to make form field templates to place EchoSign signature fields on the document, as well as ensure the correct number of signers is applied to the document.

We’re also pushing the boundaries on mobile support. EchoSign is the only signature service to offer a widely deployed offline-signing solution for iOS. Based on customer feedback, we will be extending this unique capability to the Android platform as well as the PC and Mac OS environments through Adobe Reader.  So if you’re just signing a school permission slip or getting a multi-million dollar deal signed from your mobile device, EchoSign will continue to be the easiest solution out there.

NEXT-GENERATION CLOUD PLATFORM

Adobe EchoSign is deployed across multiple datacenters with full support for Disaster Recovery, PCI and HIPAA compliance, all housed in SSAE 16 Type 2 certified datacenters. We provide a uniquely global solution, supporting signers in more than 180 countries around the world. Today, we are announcing plans to deliver local datacenter support in both Europe and Australia in 2014, as well as our intention to enter Adobe EchoSign into the U.S. government’s FedRAMP certification program. Respectively, these are critical for organizations that require data sovereignty as well as the highest levels of cloud certification.  The majority of our customers are integrating EchoSign with existing business applications: Apttus, Box, eOriginal, Evernote, Salesforce.com, Microsoft Dynamics CRM and Office 365, NetSuite, Oracle, SAP, Xactly and more. We will be providing a deeper level of innovation across these integrations, and introducing powerful new REST API support as part of the 6.7 release for developers worldwide.

This is how eSigning should be – intuitive, ubiquitous, adaptable and secure, making business friction-free so you can close deals faster and more confidently. It should come from a vendor you trust. And it should work with your existing systems. We are excited to be investing in the future, and setting the standard for what an electronic signature platform should deliver.

Join us at DreamForce 2013, on Wednesday, November 20 at 9 a.m. to hear how our customers are currently using EchoSign to improve their business agility during our customer panel with Groupon, Electronic Arts, Conway and United Healthcare, or stop by our booth on the floor, booth N1407, Moscone Center North.

Follow Jon Perera on Twitter: @jon_perera

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