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Posts tagged "Customer Success Stories"

July 25, 2014

Jaguar Land Rover streamlines product development and engineering

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Engineering and product development are at the heart of the business at Jaguar Land Rover, the United Kingdom’s largest automotive manufacturer of premium all-wheel drive vehicles  - and one of the world’s premier luxury sports car marquees. Precision and the high level of attention to detail made standard by the brand are reflected in the systems they use to maintain those standards.

Global growth required streamlined processes

As the global presence of these two iconic British car brands continued to grow, streamlining processes to create a more hassle-free and less time-consuming workflow became crucial. For example, to build exemplary automobiles and all-wheel drive vehicles at the highest level, there were more than 40 processes in place for the product development team alone to follow, including paper forms and multiple agreements that required several rounds of sign-off with supplies and dealers all over the world. This was a complex and time-consuming process.

Enter EchoSign

To test the possibility of going paperless while still ensuring auditable, traceable, and legal compliance, the company started with a pilot program to see how e-signature solutions and digital documents could streamline processes in the product development and engineering area. By working directly with Jaguar Land Rover, the Adobe EchoSign Client Success and Services team was able to make enhancements and tailor e-signature solutions to meet the automotive brand’s specific and unique needs.

After an extensive evaluation process, Jaguar Land Rover selected Adobe EchoSign to automate these manual, paper-based processes moving forward. From a security standpoint, EchoSign and its encryption policies allowed Jaguar Land Rover the flexibility to help ensure that only those authorized could sign off on select documents. In one instance, a document requiring 16 different signatures was completed in two days. Plus, the strength of the Adobe brand, and Jaguar Land Rover’s familiarity with products like Adobe Acrobat, made EchoSign the right choice for the company’s document workflow strategy.

Companywide adoption

After the rollout in engineering and product development, other departments were eager to implement the technology. Adobe EchoSign is now established within 25 Jaguar Land Rover groups, with more than 3,000 users automating 80 separate processes. With the sheer volume of documents the business relies on, EchoSign has made a positive impact on business agility and the ability to respond quickly. And for an automobile company, being agile and quick are definite perks on the drawing board, the road, and on the balance sheet.

To view the full case study, please click here.

Learn more about EchoSign and sign up for a free trial here.

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July 2, 2014

Customer Showcase: Who Doesn’t Want to Save Time and Money?

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E-signatures Accelerate Workflows Across Many Industries

E-signatures are paving the way for many organizations to begin the transition to digital document management. We hear first-hand from our customers and partners how e-signatures speed up the approval cycle and streamline the process of tracking and managing deals, contracts and workflows. Our customers (and theirs) are getting to revenue faster.

Whether you are a large corporation or a small business, Adobe EchoSign is the electronic signature solution businesses can trust. To continue celebrating National ESIGN Day this week, we wanted to showcase how our customers, across a multitude of industries, have streamlined their processes and reaped the benefits of moving business forward by adopting e-signatures:

Health Care – EchoSign has helped many hospitals and physician groups  transition from paper contracts to digital contract management. Two examples:  St. Charles Health System and University Physicians Network. Administrators are now able to eliminate hefty printing and postage costs, while also speeding up the flow of vital documents within finance, payroll, insurance carrier documents and payroll – reducing turnaround times from months  to days.

Automotive – EchoSign works with big names in the auto industry such as KIA and Jaguar Land Rover.  For KIA, EchoSign supports high volume signature processes using the MegaSign feature. This feature cuts contract completion time in half and ensures all contracts are delivered securely. For Jaguar Land Rover, EchoSign was put in place to accelerate product development and help ensure compliance with legally mandated documentation.

Internet/Technology - EchoSign works with big names in the digital space including Foursquare and Groupon. For Foursquare, EchoSign is vital to the company’s drive to become a paperless environment, including their new hire onboarding process. At Groupon, EchoSign made it easier for merchant partners to review, sign and retain their contract paperwork electronically.

Has your company gone digital yet? Never worry about printing, faxing, or document whereabouts again. With EchoSign, you can go from send to signed in a matter of minutes-and keep track of the process every step of the way.

To learn more about companies using EchoSign in other industries  - like Education, Advertising/Media, and Real Estate  -  click here.

Go ahead, give us a try.  Sign up for a free trial here.

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June 18, 2014

Apttus Accelerate Insider POV: How to Quote and Close Deals Faster with E-Signatures in the Cloud

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By Mark Grilli, VP, Acrobat Solutions

The engaging and thought-provoking sessions at Apttus Accelerate continued today with our Adobe EchoSign customer panel, featuring some top Adobe EchoSign customers from Cadence, Motorola and Nike. These business leaders explained how the Quote-to-Cash process has helped them to close deals faster and with greater accuracy, and how tools like Apttus, Salesforce and Adobe EchoSign have helped these customers dramatically reduce the time it takes to get contracts completed (from weeks to merely hours, in many cases). Along with increasing efficiency for their businesses, implementing the Quote-to-Cash system has helped them to secure customer relationships, ensure pricing accuracy and accelerate sales cycles.

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Joining me on today’s panel was Vianne Sha, IT Principal Architect at Cadence; Sandra Ficke-Bradford, Director of Contract Management and Policy at Motorola Solutions; and Genaro Lopez (@gelopez42), Manager for Enterprise Contract Management at Nike. In each of their roles at their respective companies, these professionals deal with extensive contract and workflow management. Finding the best solutions to speed up the process, decrease wasted resources and solidify customer relationships is at the top of their lists. Each came across EchoSign while looking for a contract solution to solve these problems, and one that would integrate with existing sales tools to streamline the process.

The integration between Adobe EchoSign, Salesforce and Apttus was a huge selling point for each of these important Adobe customers. They needed a solution that would integrate seamlessly with the other sales and workflow management tools their companies regularly use. The Quote-to-Cash process allowed them to adopt our e-signature tool, Adobe EchoSign, with zero disruption of any business process. Sha spoke of leveraging the CRM solution at Cadence, and wanting to achieve sales efficiency as they deployed Apttus and e-signature with Adobe Echosign.

Right out of the gate, Lopez commented that Nike’s famed “Just Do It” slogan isn’t just a marketing campaign – it’s a mindset that drives the adoption of best business practices, too.  Lopez had to occasionally play the role of gatekeeper as Adobe EchoSign went a little viral inside Nike, with several teammates wanting to use Adobe e-signatures even in areas that hadn’t yet been officially approved. Lopez likened EchoSign’s ease-of-use to gamification, saying that EchoSign became so popular and convenient that his team needed to tweak their training regimens – a good “problem” to have, everyone seemed to agree.

The benefits to their company workflows were readily apparent. Ficke-Bradford spoke of a linear process at Motorola, knowing that it would take time to bring order to the chaos – but likewise, knowing that e-signature would be brought into the process eventually.  (During a humorous aside, Ficke-Bradford noted that her son’s wrestling club used Adobe EchoSign for obtaining permissions for his participation, and joked that, if a wrestling club could easily adopt EchoSign, Motorola certainly could, too.)

Lopez talked about the use of EchoSign with Nike’s sports marketing department, saying the EchoSign distinction between “approvers” and “signers” has been instrumental in quickly and efficiently inking athlete contracts via those athletes’ old-school agents.

Sha cited the full transparency afforded by EchoSign – the fact that all of the pertinent parties have full view of where each and every contract stands. She mentioned, too, how the EchoSign “reminder” function serves as virtual prompt to ensure contracts move along in a timely fashion. It’s so easy to just go ahead and sign right then and there, isn’t it?

Through 2014, Sha’s team has already processed 80 percent of the legal agreements that it processed in all of 2013. Nike didn’t have an ROI mandate as it rolled out Adobe EchoSign, but saw two distinct use-cases:  one in Nike’s famed sports marketing department, and another at the board level.

As large companies like Cadence, Motorola and Nike continue to implement Quote-to-Cash business solutions, the business benefits of using tools like Apttus, Salesforce and Adobe EchoSign become increasingly evident. By adopting these integrated business tools, professionals can bring their companies immeasurable benefits from accelerating processes, to increasing accuracy and reducing costs and resources.

If you are not using Adobe EchoSign already and would like to give it a try, we invite you to click here for a free trial. To learn more about how Adobe EchoSign and Apptus work together seamlessly, click here.

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8:30 PM Permalink
May 5, 2014

Streamlined contracting enhances productivity

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Sharing information about technological developments is vital to closing sales, but also requires companies like NetApp to protect their interests and intellectual property with nondisclosure agreements (NDAs). With Adobe EchoSign, NetApp has automated productivity and document security by creating NDA templates e-signatures that can be signed from any desktop, laptop, or mobile device.

“Because people can sign documents anywhere with Adobe EchoSign, we can meet deadlines that would have been impossible with paper versions,” says Connie Brenton, director of operations and chief of staff in the legal department at NetApp. “By giving sales representatives self-service access to pre-approved NDAs through Adobe EchoSign, agreements are completed and processed significantly faster.”

NetApp can complete NDAs three times faster in Adobe EchoSign than the old paper-based process. Plus, total contract turnaround time has been slashed from 19 days to five days. Read more here.

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8:25 PM Permalink
May 1, 2014

Credit Card Applicants Approved in Minutes

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There’s no more waiting for credit cards because of traditional mail or faxes at Card Assets, a division of First Arkansas Band and Trust. The company replaced its inefficient, error-prone paper-based credit application process with an automated system that uses Adobe EchoSign for electronic signatures. Customers can easily apply online or via mobile device, which helps save time and eliminate chances for manual errors.

“With paper-based applications, it could take 24 hours or more to receive approval,” says Karl Adamson, project manager for Card Assets. “Using Adobe EchoSign, applicants can be approved in as little as 10 minutes, which helps us get cards in customers’ hands much faster.” Read more here.

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2:29 PM Permalink
February 17, 2014

Enabling faster contract completion

A leading producer of travel media and events, Northstar Travel Media wanted to implement technology that could edited northstar logoimprove sales productivity and customer service by eliminating manual and duplicated processes. Using Adobe EchoSign with Salesforce.com helped the company reduce administrative work by 40 hours per month, as well as speeding up the contracting cycle.

“Since implementing Adobe EchoSign, 70% of media purchase contracts are returned within one day, and of those, one-third are returned in less than an hour,” says Cynthia Wittig, technical product specialist at Northstar Travel Media.

Find more information here.

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9:55 PM Permalink

IRS Approves Electronic Signature for Key Payroll Form

Based on Publication 1474 published by the IRS on January 4, 2014, it is now legal for any Intuit® payroll customer to sign Form 8655 electronically, thereby eliminating the need to print the form, sign using a pen and then fax back to Intuit.

Publication 1474 allows any reporting agent collecting Form 8655 to do so using electronic signature. The decision to allow the electronic signature was based on the IRS’ experience in working with Intuit and several other payroll providers on individual electronic signature pilot tests. Electronic signature is an easy-to-use functionality which simplifies the process of getting a document signed by guiding the user through a step-by-step process of completing and signing the document. The electronic signatures process is provided in partnership with Adobe EchoSign .

“This was a very long journey for Intuit that began more than four years ago when we first experimented with electronic signature for Intuit Assisted Payroll,” said Matt Gotchy, senior product manager for Intuit Full Service Payroll. “Today, I am ecstatic to report that we now have an electronic signature success rate of 91% – our highest rate ever. In Full Service Payroll, we’ve found that customers who electronically sign their legal documents reach first billing 28% more often.”

“We are very excited to see our collaboration with Intuit for enabling electronic signatures for Reporting Agent Forms achieving a significant milestone and getting approved by the IRS,” said Mangesh Bhandarkar, Director of Product Management for Adobe EchoSign. “Through the simplicity of the EchoSign electronic signature process and working closely with Intuit to streamline the user experience we were able to reduce errors, attain high completion rates and therefore achieve Intuit’s goals for implementing an e-signature solution. We look forward to continue working closely with Intuit as they expand their use of EchoSign from the pilot phase into production.”

For more information on Intuit’s full line of payroll products, visit Intuit’s Payroll & Payments website. For more information about Adobe EchoSign, visit http://www.echosign.com.

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February 11, 2014

COA agreements are returned 33% faster with electronic signatures

The Council on Accreditation (COA) independently certifies that international child-and-family and behavioral health service organizations meet standards of excellence. To improve its own operational standards, COA has implemented Adobe EchoSign and achieved tremendous results.

“Adobe EchoSign improved our efficiency so that agreements are processed and returned 33% faster than the required 30-day turnaround,” says Tim Stockert, director of IT. “Not only are we accrediting organizations faster, but we’re growing the number of accreditation decisions we make every year.”

Get more information on The Council of Accreditation here.

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January 29, 2014

Moving communities ahead

As a company that knows how to get things moved quickly, Crown Relocations recognized instantly that Adobe EchoSign would do wonders for its contracting processes, as well as other important company activities. Besides accelerating the process of client quote acceptance, the MegaSign widget in Adobe EchoSign helped the company raise $200,000 for The Salvation Army. CR-1920x654

“We’ve never attempted a charity event of this size. Adobe EchoSign, and specifically the MegaSign and widget functionality, reduced our administrative load so that we could make the event a much bigger success than expected,” says Karlene van Zyl, assistant to the country manager at Crown Relocations. Find more information here.

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January 14, 2014

Simplifying contracts for contractors

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As a specialist in contingent workforce management, CXC Global excels at finding contractors for all types of positions. As a result, the company deals with large amounts of paperwork related to onboarding new contractors and other documentation, so CXC Global decided to automate their contract management with Adobe EchoSign

 

 

“The lack of an effective document management system made it difficult to keep track of signed documents and resulted in delays due to lack of visibility into contract/paperwork completion status,” says Chris Thuel, Legal & Compliance Manager at CXC Global. “Integrated with our CRM—NetSuite—Adobe EchoSign enables us to have a complete process for initiating, completing, and managing our contracts for both internal activities and client projects.”

Read more here.

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