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Posts tagged "Customer Success Stories"

January 7, 2014

The completion before the destruction

Before Shred-it can help organizations destroy their unwanted documents, it needs to get customers to sign sales documents first. Using Adobe EchoSign, the telesales team at Shred-it can send an agreement, review with the customer and e-sign during a single telephone call.

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Adobe EchoSign dramatically improves tracking and contract management at Shred-it. By using electronic document signing, contracts that used to take four days to complete now take eight minutes.

“Capitalizing on the high initial interest from customers, our telesales team closes 93% of agreements through Adobe EchoSign, in comparison to only a 65% conversion rate before EchoSign,” said Emma Lamb, Shred-it telesales manager.

Read more about how Shred-it has drastically reduced their average time to complete a contract here.

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December 10, 2013

Maintaining client relationships and the environment at Ricoh UK

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Ricoh, which specializes in document solutions of its own, knows an outstanding solution when it sees one. That’s why the company uses Adobe EchoSign to streamline its contracting process. By using automated electronic signatures from Adobe EchoSign, Ricoh has been able to cut five days from its contract turnaround time.

“Adobe EchoSign provides us with an innovative, new option for e-signing to reach customers by removing physical barriers that might inhibit business,” said Ray Young, business development manager at Ricoh UK.

The switch to online contract signing also removes costs associated with printing and distribution, which helps Ricoh fulfill its environmental sustainability goals. Learn more about EchoSign is helping Ricoh achieve both their business and sustainability goals.

Find more information here.

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November 11, 2013

Takeout and Delivery Orders Made Faster with JUST EAT

By automating its contract and document signing process, JUST EAT has doubled the speed with which it connects new delivery restaurants with hungry web surfers. Using Adobe EchoSign for Salesforce, contract completion has been cut from six days to three days with e-signatures. And new customers are on a JUST EAT website the next day.

Using the dashboard tool in Salesforce, JUST EAT was able to monitor adoption and success of the solution, and learned that by streamlining the process they eliminated contract admin time and freed up their sales staff to engage with more restaurants.

“We have integrated Adobe EchoSign with our Salesforce CRM and Conga Merge. With one click, completed contracts are emailed simultaneously to the client, and sales administrators, who can start the process of listing the restaurant before the JUST EAT sales representative even returns to the office,” says Diogo Coutinho, international product manager. “We are exceeding our turnaround time for bringing on new restaurants.”

Learn more about how JUST EAT is using the Adobe EchoSign for Salesforce solution to expand internationally here.

URL: http://adobe.ly/1eHIcmu

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7:22 PM Permalink
October 24, 2013

At Groupon, Deals for Deals Get Done Efficiently

Daily deals are a lot of work, and having to regularly process thousands of contracts with merchants led Groupon to streamline its contracting process using Adobe EchoSign for Salesforce. With customizable templates and automated routing, Adobe EchoSign for Salesforce is an easy, consistent solution for issuing and storing contracts and collecting electronic signatures.

“Adobe EchoSign makes the contract process completely seamless for our business consultants and merchants,” says Jay Klauminzer, head of sales operations for Groupon EMEA. “We can update templates centrally and maintain control over our client and sales communications, safe in the knowledge that all contracts adhere to legal requirements. Our business consultants spend less time on a contract and more time nurturing their relationships and supporting their merchant partners.”

To learn more about Adobe Echosign for Salesforce, join Groupon and other EchoSign customers for a panel discussion, “How E-Signing Can Help Create a Friction-Free Business,”  at the upcoming Dreamforce conference, on Wednesday, November 20th, in San Francisco.

Click here to read more about Groupon’s use of Adobe EchoSign for Salesforce.

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October 10, 2013

The Process Behind Health Practice Perfection

CareCloud helps medical practices improve their workflows with innovative cloud-based digital apps. To improve its internal sales workflows, CareCloud turned to Adobe EchoSign and Salesforce.

Mobile-enabled contract management helps the company’s sales force process an average of 270 agreements each month with automated routing and e-Signatures. By integrating EchoSign with Salesforce and Conga, CareCloud can easily take advantage of features such as logic rules – which prevent errors that delay customers’ contracts – and customizable workflows, further simplifying the online signature and contracting process.

“We looked at competing products, but none balanced the usability and functionality of Adobe EchoSign. The simplified UI is incredibly easy to use, needing minimal training for staff to start sending contracts, says Juan Molina, director of business development at CareCloud.

Learn more about how CareCloud is using an integrated EchoSign solution here.

 

URL: http://www.adobe.com/content/dam/Adobe/en/customer-success/pdfs/carecloud-case-study.pdf

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12:56 PM Permalink
September 12, 2013

Adobe EchoSign Takes Part in Keynote Panel for Apttus Accelerate 2013

This week Apttus hosted Accelerate 2013 in San Francisco. This aptly named Summit provided attendees with an array of dynamic events and sessions that took a deep dive into solutions that help accelerate the Quote to Cash cycle and further explore the role of new business technologies and processes. Attended by key decision makers in verticals from sales to legal operations, the Summit brought together notable industry leaders and specialists that provided unique insights and solutions to dramatically impact the bottom line. Speakers included some of the top names in the industry with high level executives from companies like Salesforce.com, Accenture and NASA, including Olympic Gold Medalist Johnny Moseley and Apttus Chairman and CEO Kirk Krappe.

 

On Monday, September 9, the keynote session was entitled A Brave New World — Creating the Future Together and was comprised of panel members that represented companies who have successfully helped other large and small enterprises move their business to SaaS based applications in the Cloud. These “Best of Breed” solution providers and featured panelists included Adobe EchoSign’s own Vice President, Jon Perera, accompanied by William Band, Analyst with Forrester, Scott Broomfield, CMO of Xactly, and Kamal Ahluwalia, CMO of Apttus, who moderated the panel.  As ‘ecosystem innovators and contributors’ to the Quote to Cash cycle (per Ahluwalia), each panelist was invited to share best practices for streamlining business to be more nimble and adept at adapting to industry change. Jon Perera noted that to do this is to first identify where the friction is within a business and work towards getting to a single version of the truth.

 

As the world continues to move to the Cloud, one of the implications of this transition is that organizations don’t have the same level of control that they once had. Since companies such as Adobe EchoSign and Xactly work with sensitive data and documents, they discussed the importance of privacy and security today, how to approach the subject with a challenging CIO as well as highlighted examples of customers who effectively manage and protect sensitive information.

 

A key point made by the panel was the fact that the Cloud can yield so many benefits that do impact the bottom line of business. For example, by using Adobe EchoSign with Apttus and the other tools referenced, businesses have been able to condense the signing process down from 32 days to two days, end-to-end to get agreements signed. This fact hit home with the audience as it was quickly shared and retweeted across social media and sparked new conversations at #ApttusAccelerate well into the evening.

 

“Apttus and Adobe are partnering to help enterprise companies increase revenues and improve deal velocity, so it was a pleasure to be part of the panel,” said Jon Perera, Vice President of Adobe EchoSign. “Today, too many companies are still printing and faxing contracts for signature. I encouraged the attendees to find the friction within their businesses processes, and to consider cloud solutions and electronic signatures to address those pain points.”

 

Stay tuned for the official video presentation of this panel discussion. It will be uploaded soon. To learn more about Adobe EchoSign and how it can result in a frictionless work flow, check out all the customer success stories across a variety of industries. https://www.echosign.adobe.com/en/solutions/for-industry.html

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3:45 PM Permalink
September 4, 2013

Everybody Wants Streamlined E-Signatures at Foursquare

foursquare-logo (2)The Talent team at Foursquare has eliminated their manual, paper-based processes related to human resource management with streamlined, electronic signature workflows. Now, the rest of the social networking company is pushing to use the same tools.

Procedures such as employee onboarding have been greatly simplified with online document signing from Adobe EchoSign. Instead of printing, scanning, and transporting dozens of pages of print forms and documents, the company uses electronic documents. And by linking common fields, such as date of birth and Social Security number, new hires only need to fill out information once.

“With Adobe EchoSign, we’re leveraging templates to send paperwork in just a few clicks. The workflow is easy enough for all employees to pick up immediately, while still giving me the functionality to build out advanced use cases and scale to our needs,” says Talent operations manager, Matt Maimoni.

Click here to learn more about why more departments are adopting Adobe EchoSign.

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2:24 PM Permalink
August 27, 2013

The Bottom Line of the Dotted Line

foxton logo (2)Automated contract management lets Foxtons real estate agents spend less time on administrative tasks and more time closing deals. Foxtons chose Adobe EchoSign because it has a user-friendly interface that helps anyone—buyers, sellers, and renters—sign documents online with ease.

“When dealing with multiple tenants, it could take two to three weeks for everyone to visit a Foxtons office and sign the contract—a delay that sometimes caused deals to fall through,” says IT director Dan Rafferty. “The ease and accessibility of Adobe EchoSign has helped us shorten the average signing time to less than one week.”

Adobe EchoSign helps Foxtons complete 900 rental agreements and 300 sales every month, and with mobile device enablement, clients can even e-sign contracts while waiting at the airport. With the new process, contracts have even closed in as little as seven minutes.

Click here to learn more about Foxtons and how it easily integrated Adobe EchoSign directly into its workflow.

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12:49 PM Permalink
August 20, 2013

Accountants at Anton Collins Mitchell Stay on Track with E-Signatures

Anton-Collins-Mitchell_Logo (2)Client contracts must remain current, or it can interrupt the work of Anton Collins Mitchell LLP. To keep its business in motion, the Colorado accounting firm uses Adobe EchoSign to efficiently and securely obtain e-signatures and manage contracts.

ACM used to mail two hard copies to clients for signatures. But processing could be delayed for several reasons, such as misplaced documents or unavailable stakeholders. Adobe EchoSign eliminates these problems by automating the routing and tracking of documents and enabling online document signing from any device, in any location. Unlike the old manual method, the Adobe solution also provides clear audit trails showing when documents were delivered, opened, and signed.

“Once the papers left our hands, it became impossible to tell where contracts were or how soon they would be returned. Now, Adobe EchoSign gives us control over our workflow to help ensure up-to-date contracts,” says Jenni McLean, operations manager at ACM.

Click here to find out more about how ACM uses Adobe EchoSign to keep the company’s workflow in motion.

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12:55 PM Permalink
August 15, 2013

TiVo Sees Faster Authorization and Increased Visibility

TiVo_logo_2011_RGB_300dpi (2)It just got a lot easier to become an authorized TiVo retailer, thanks to Adobe EchoSign. Implementing a seamless electronic signature workflow has helped the home entertainment pioneer cut approval time from three weeks to only 72 hours.

“Leveraging the automation in Adobe EchoSign, we were able to remove days from our contract cycle time while increasing our control and visibility into the workflow and establishing clear audit trails for our internal records,” says Larry Denny, vice-president and associate general counsel at TiVo.

TiVo originally acquired Adobe EchoSign for legal contracts, but the company is using it to streamline internal and external operations throughout the company. For example, TiVo uses mobile capabilities in Adobe EchoSign to manage non-disclosure agreements. Visitors simply e-sign a tablet form when they check in at the office lobby, and the signed NDA is transmitted automatically to the legal department’s contract database.

Learn more about TiVo’s use of EchoSign here or watch the video here.

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