Adobe EchoSign
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Posts tagged "e-signature"

January 7, 2014

The completion before the destruction

Before Shred-it can help organizations destroy their unwanted documents, it needs to get customers to sign sales documents first. Using Adobe EchoSign, the telesales team at Shred-it can send an agreement, review with the customer and e-sign during a single telephone call.

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Adobe EchoSign dramatically improves tracking and contract management at Shred-it. By using electronic document signing, contracts that used to take four days to complete now take eight minutes.

“Capitalizing on the high initial interest from customers, our telesales team closes 93% of agreements through Adobe EchoSign, in comparison to only a 65% conversion rate before EchoSign,” said Emma Lamb, Shred-it telesales manager.

Read more about how Shred-it has drastically reduced their average time to complete a contract here.

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2:21 PM Permalink
December 12, 2013

A gift to you from Adobe EchoSign this Season – Enhanced service and updated functionality!

Here at Adobe, we’re always working to find new ways to help you finish business faster, streamline business processes, and increase efficiency. Going paperless with Adobe EchoSign allows your organization to get documents signed anywhere, anytime, on any device securely.

So we’re excited to announce our Winter release that delivers major updates to the EchoSign service to help drive ROI for your organization. In particular this release consists of:

  • Powerful tools to automate the signature process
  • Major advances in the usability of EchoSign, making it even easier to use
  • Significant innovations to the platform with new REST and SOAP capabilities for developers
  • Enhanced integration capabilities with partners like eOriginal, Salesforce.com, Apttus, Conga, and more
  • Deep Zoom capabilities
  • New 7×24 support, chat-support, and community support forums

When you have a document that needs e-signing, setting it up to be sent out via Adobe EchoSign is easy. With our latest release, our customers can now quickly and easily customize documents to align to business workflows before sending them for signatures. By creating customized templates for form fields that include field locations, field properties and field validations the process of sending documents for signature is simple. These field templates can be applied when sending a document through the EchoSign Web UI, the APIs, or from CRM systems such as Salesforce.com, Microsoft Dynamics CRM, etc. Fields can now be easily added to documents even when the documents get generated from third parties.

We heard your feedback and are improving the signing experience by providing clickable hyperlinks within documents. This not only allows signers to access external locations but also allows navigation within a single document through a table of contents. Additional new capabilities include support for multi-line text fields and resizable signature and initial fields within documents.

We have also significantly improved the readability of documents and the performance for our customers by leveraging the industry-leading document imaging capabilities available through the Adobe document processing technology. Additionally signers and senders also now have the option to zoom in or out on documents for better readability.

We are also announcing true integration with eOriginal to support use-cases where customers want their documents to be vaulted. “Many companies have electronically signed contracts that may have transferrable financial value whether for securitization, collateralization or general transfer of ownership. eOriginal is dedicated to full lifecycle support for our customers and now offers complete electronic transaction management with the seamless integration between our two platforms” stated Ralph Burns, Chief Revenue Officer of eOriginal. “We are excited to work with Adobe EchoSign to bring this capability to customers.”

Last, but not least, Adobe EchoSign is committed to offering thorough, helpful and reliable customer service. Improvements made to our customer support process include the presence of 24/7 assistance from our support team. Yep, any time of the day, any question – the new chat support feature and a new customer forum have been added to the website so customers can get their problems solved and the answer they need quickly and without hassle.

We’re excited about these improvements to the easiest e-Signature platform used for transacting millions of documents every month by companies such as Groupon, Time Warner Cable, British Telecom, Kia, Tivo, NEC Financial Services. We want to thank you for all your feedback. We are starting to work on the next set of exciting new updates to the service. Let us know how you like the new capability and if you have ideas or suggestion please submit them here.

From all of us at Adobe, we wish you and your families Happy Holidays and a Very Happy New Year!

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10:00 PM Permalink
November 21, 2013

Adobe EchoSign Launches a Major Release with Salesforce1 at Dreamforce ‘13

Last week we shared our eSignature roadmap vision with you and talked about coming mobile support. Hot off the press this week, we’re excited to announce the new Adobe EchoSign for Salesforce Version 14 release that is integrated with Salesforce1, the new social, mobile and cloud customer platform unveiled this week at Dreamforce ‘13. Available for testing and deployment now, this release is the first eSignature app that is live on the AppExchange that works on Salesforce1.

This new Adobe EchoSign release lets Salesforce users:

  • Drive document and signature workflows from within Salesforce1 from the desktop or on mobile devices;
  • Integrate directly with Salesforce Chatter feed via Chatter Actions  for greater productivity when obtaining signatures for documents;
  • Send and manage agreements globally with full international language support;
  • Automate workflows via new administration capabilities for mapping data to and from Salesforce, making it more powerful and easier to use than ever.

Through the Adobe EchoSign mobile application, Saleforce.com users can already sign documents even when the signer is offline and temporarily disconnected from the cloud. Now, the application automatically synchronizes when the user comes back online, stores the signed documents back into the Salesforce1 platform and triggers an associated business process within Salesforce.

Adobe EchoSign is the easiest eSignature solution on the market for all stakeholders involved – from Salesforce administrators who want to customize their business processes, to sales reps sending out agreements, to signers. This new integration with the Saleforce1 platform enables Salesforce customers to be even more productive and close deals faster from anywhere and from any device.

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Salesforce users have voted EchoSign #1 on the AppExchange for 5 years running, which is a testament to our true dedication to our customers and to product innovation on the Salesforce platform. No matter where your business takes you, Adobe EchoSign for Salesforce is there to help you close deals faster and streamline your document workflows, saving time, money, and resources. This gives companies the ability to focus on their core competencies of building and selling products and services. There is a lot more in store, as Adobe EchoSign has big plans to push the envelope and lead the way when it comes to the future of electronic signatures and digital documents.

 

- Mangesh Bhandarkar, director of Product Management at Adobe EchoSign

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1:43 PM Permalink
November 19, 2013

Adobe EchoSign Adds a Jolt to Dreamforce Floor – day 1 recap

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The excitement of #DF13 could be felt as the first wave of attendees gushed onto the show floor mid-morning on Monday. Looking for familiar faces, new tools, streamlined solutions to better their own business, many attendees didn’t have to look past the Adobe EchoSign booth. Serving up hot, premium coffee from our own Adobe EchoSign baristas all day, the energy in and around the Adobe EchoSign booth was undeniable. Dressed with big bold signage that reinforces the opportunity to #signanywhere, the booth N1407 was a flutter with live product demos, discussions around the 30% off promo for Salesforce users, and even a visit from KRON4 NBC news to speak to our own Jon Perera about this year’s conference and how Adobe is playing an integral role in helping businesses become friction-free.

 BZYSy7mCUAAXtgz (1)And that was all just during Day 1!

As a platinum sponsor, EchoSign has a lot planned for the next few days – from panels to parties to booth activity — a list of official activities with dates and times is included below:

•Adobe EchoSign and Apttus pre-gala “Dia de los Muertos” happy hour: Tuesday,     11/19 at 5:00 PM

•Panel Session: How E-signing Can Help Create a Friction-Free Business: Wednesday, 11/20 at 9:00 AM, Marriot Marquis, Club Room

•Speaker Session: Mobile. Analytics. Cloud. What is Happening to Your Business? Featuring: Geoffrey Moore: Wednesday, 11/20 at 11:30 AM, W3024

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•REVOLUTION After Hours Party sponsored by Adobe EchoSign, FinancialFource.com, ClickSoftware and Totango: Wednesday, 11/20 at 7:30 PM

•“Sign-off” Interactive Game: located at bus stops all over the San Francisco area during the month of November

 

 

 

 

 

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6:13 PM Permalink
November 14, 2013

Enabling Friction Free Business – Adobe’s eSignature Roadmap

At Adobe, we’ve been innovating on digital documents for decades. Today, we deliver the most comprehensive eSigning portfolio, from digital signatures in Adobe Acrobat toAdobe EchoSign.

  • 50 million agreements have been signed on the EchoSign platform, which is now accelerating at a rate of more than 3 million agreements per month.
  • Organizations using EchoSign include more than 100 banks as well as companies like Citrix, Foursquare, Groupon, KIA Motors, Marketo, Netapp, Ricoh, Time Warner Cable, TiVo, and more.
  • More than 1.8 million customers are using Adobe Acrobat digital signatures across the Federal government, healthcare and pharmaceuticals, financial services, and more.
  • 30 million users are signing their personal documents with Adobe Reader, which is deployed across 800 million PCs and 300 million mobile devices worldwide.

EchoSign-InfobiteBut there’s still a great deal of work to do.  According to our research, less than 10 percent of all contracts in North America are signed electronically. This means important documents are being printed and signed the old fashioned way, which slows business down, creates risk and can be error prone. Whether it’s a sales contract being sent from Salesforce.com, or a new employee onboarding document that’s part of a Taleo workflow, we don’t think companies should be printing, faxing, or “over-nighting” these critical documents. That’s where eSignatures can have a huge impact.

LOOKING FORWARD

To help our customers and partners plan their eSignature implementation initiatives, we are revealing our top-level roadmap for friction-free business with a new digital document platform. In the next 30 days, we’ll deliver two key updates:  EchoSign for Salesforce v14, as well as a major new EchoSign winter release. We’ll provide more detail here in the next few weeks, so stay tuned.  More broadly, we are delighted to share how we will innovate over the next 6 to 12 months across three key areas: advancing security, ease of use, and expanding our cloud capabilities.

SECURITY & IDENTITY

Digital Signature Support. In June 2012, EchoSign became the first solution provider to digitally sign and cryptographically seal documents signed through the EchoSign service. The digital seal provides persistent evidence of the authenticity of the signed document, and provides visual tamper evidence when viewed in Acrobat or Reader. We’re seeing increased adoption of Public Key Infrastructure (PKI) smartcards or tokens across government, healthcare, pharmaceutical, finance, and more – smartcards that can be used for digitally signing documents. So I’m delighted to announce that Adobe will introduce first class support for digital signatures in the EchoSign service, leveraging Acrobat and Reader. This means that Adobe EchoSign will be the only cloud-based service platform that delivers both digital signatures and electronic signatures, meeting global regulatory compliance and high-security requirements where digital signatures are needed.

Digital Rights Management. Documents transacted through the EchoSign platform frequently contain sensitive and confidential information – be it Personally Identifiable Information (PII), Personal Health Information (PHI), pricing and deal terms, or salary information. The information contained in these documents must be secured throughout its lifespan to ensure that it does not get into the wrong hands. So today we are taking the document security offered by the EchoSign platform to a new frontier: we are announcing digital rights protection for all your PDF documents that are signed using EchoSign. With this new protection, your organization will be able to control access to your critical business documents after the documents have been signed, no matter where they are stored. We are able to deliver this capability thanks to the wide-spread adoption of Adobe Reader, which is used on more than 800 million devices worldwide. This new capability will let companies control and audit access to PDF documents already sent or downloaded, enable advanced watermarking, digitally “shred” expired documents, and more.

USER EXPERIENCE

EchoSign is the industry leader on ease of use. For example, EchoSign is 30 percent more efficient than the leading competitor. EchoSign has a net promoter score of 57, whereas the next-best leading competitor has a score of 53. (Source: Independent research across more than 290 active eSignature users, commission by Adobe, Sept. 2013).   And, Adobe EchoSign is the No. 1 rated eSignature solution by community users on the Salesforce.com AppExchange:

EchoSign Competitive Comparison

We are taking this to the next level with a deep bet on mobile and HTML5 experiences. Starting with the 6.7 release next month, we’re introducing a next-generation signing experience that is even easier to use. The UI will also feature new send and forms-authoring tools that support drag‐and-drop file upload, field templates, workflow templates, and redesigned document management and administrative pages. We’re also making forms more adaptable. With EchoSign, you’ll be able to create reusable form templates that include field definitions, locations and field properties that can be applied to any document. And, you’ll be able to make form field templates to place EchoSign signature fields on the document, as well as ensure the correct number of signers is applied to the document.

We’re also pushing the boundaries on mobile support. EchoSign is the only signature service to offer a widely deployed offline-signing solution for iOS. Based on customer feedback, we will be extending this unique capability to the Android platform as well as the PC and Mac OS environments through Adobe Reader.  So if you’re just signing a school permission slip or getting a multi-million dollar deal signed from your mobile device, EchoSign will continue to be the easiest solution out there.

NEXT-GENERATION CLOUD PLATFORM

Adobe EchoSign is deployed across multiple datacenters with full support for Disaster Recovery, PCI and HIPAA compliance, all housed in SSAE 16 Type 2 certified datacenters. We provide a uniquely global solution, supporting signers in more than 180 countries around the world. Today, we are announcing plans to deliver local datacenter support in both Europe and Australia in 2014, as well as our intention to enter Adobe EchoSign into the U.S. government’s FedRAMP certification program. Respectively, these are critical for organizations that require data sovereignty as well as the highest levels of cloud certification.  The majority of our customers are integrating EchoSign with existing business applications: Apttus, Box, eOriginal, Evernote, Salesforce.com, Microsoft Dynamics CRM and Office 365, NetSuite, Oracle, SAP, Xactly and more. We will be providing a deeper level of innovation across these integrations, and introducing powerful new REST API support as part of the 6.7 release for developers worldwide.

This is how eSigning should be – intuitive, ubiquitous, adaptable and secure, making business friction-free so you can close deals faster and more confidently. It should come from a vendor you trust. And it should work with your existing systems. We are excited to be investing in the future, and setting the standard for what an electronic signature platform should deliver.

Join us at DreamForce 2013, on Wednesday, November 20 at 9 a.m. to hear how our customers are currently using EchoSign to improve their business agility during our customer panel with Groupon, Electronic Arts, Conway and United Healthcare, or stop by our booth on the floor, booth N1407, Moscone Center North.

Follow Jon Perera on Twitter: @jon_perera

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5:52 PM Permalink
November 11, 2013

Takeout and Delivery Orders Made Faster with JUST EAT

By automating its contract and document signing process, JUST EAT has doubled the speed with which it connects new delivery restaurants with hungry web surfers. Using Adobe EchoSign for Salesforce, contract completion has been cut from six days to three days with e-signatures. And new customers are on a JUST EAT website the next day.

Using the dashboard tool in Salesforce, JUST EAT was able to monitor adoption and success of the solution, and learned that by streamlining the process they eliminated contract admin time and freed up their sales staff to engage with more restaurants.

“We have integrated Adobe EchoSign with our Salesforce CRM and Conga Merge. With one click, completed contracts are emailed simultaneously to the client, and sales administrators, who can start the process of listing the restaurant before the JUST EAT sales representative even returns to the office,” says Diogo Coutinho, international product manager. “We are exceeding our turnaround time for bringing on new restaurants.”

Learn more about how JUST EAT is using the Adobe EchoSign for Salesforce solution to expand internationally here.

URL: http://adobe.ly/1eHIcmu

just eat logo

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7:22 PM Permalink
November 7, 2013

Salesforce Users Get More EchoSign for Less: Save 30% with Purchase of 10 or More Seats

With Adobe EchoSign, the number one e-signature solution on the Salesforce AppExchange, Salesforce customers know how paperless signing can result in a friction-free business environment. It really is simple math — Less paper + integration into your current Salesforce Opportunities and Contacts = quick contract turn-around & more streamlined business. It all boils down to, with a single click of a button, you can send, sign, track and file documents quickly and securely. And now, you can do it all for less.

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Through December 31, 2013, Salesforce users can enjoy 30 percent off the regular retail price with purchase of an annual subscription with ten or more seats of EchoSign for Salesforce (new EchoSign customers only). Hook up your team and reap the benefits of e-signing today.

  • Get real-time dashboard visibility into your sales team performance — track average time to sign contracts, average percent of agreements signed, agreement status by sender
  • Push signed documents or audit trails into Salesforce objects
  • Create workflows to send documents, reminders, or updates automatically
  • Customize your workflow/trigger features to include the ability to automatically send a document for signature without user intervention, or send an agreement on behalf of a user, or send reminders, delete, cancel, or update agreements automatically
  • Sign business anywhere with esigning instructions in over 20 languages including Simplified Chinese and Japanese

Ready to go? Contact us and mention promo code: SFDC2013 to the representative (restrictions apply). For more information on how Salesforce.com users can use Adobe EchoSign, please visit here.  Or watch Adobe EchoSign for Salesforce in Action to see how we have revolutionized the way you send, e-sign and close your contracts (from anywhere!).

*Offer expires 12:00 p.m. on 31-Dec-2013. Available to new EchoSign subscribers only who purchase a subscription directly from Adobe. Get 30% off the regular retail price when you purchase an Adobe EchoSign subscription for 10 or more users by contacting Adobe EchoSign Sales (https://www.echosign.adobe.com/en/contact.html). Must use the promotion code: SFDC2013 when prompted by the representative. 12-mo subscription required. Offer valid only in the United States, Canada (excluding Quebec), and the United Kingdom. At the end of your offer term, your subscription will be automatically renewed at the standard subscription rate, unless you elect to change or cancel your subscription.

Offer valid only for eligible persons who are 18+. National, state or local governmental and political officials and residents or persons in embargoed countries or countries subject to U.S. or local export restrictions, are not eligible to participate. Adobe authorized reseller prices may vary from prices quoted above which are estimated street prices only. Offer and prices subject to change without notice. Additional terms and conditions may apply. Offer excludes any services or goods not expressly stated here as included, and offer may not be assigned, exchanged, sold, transferred, combined, or redeemed for cash or other goods and services. Subject to availability and U.S. export controls law and laws of where the recipient resides. VOID WHERE PROHIBITED OR RESTRICTED BY LAW.

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2:02 PM Permalink
October 24, 2013

At Groupon, Deals for Deals Get Done Efficiently

Daily deals are a lot of work, and having to regularly process thousands of contracts with merchants led Groupon to streamline its contracting process using Adobe EchoSign for Salesforce. With customizable templates and automated routing, Adobe EchoSign for Salesforce is an easy, consistent solution for issuing and storing contracts and collecting electronic signatures.

“Adobe EchoSign makes the contract process completely seamless for our business consultants and merchants,” says Jay Klauminzer, head of sales operations for Groupon EMEA. “We can update templates centrally and maintain control over our client and sales communications, safe in the knowledge that all contracts adhere to legal requirements. Our business consultants spend less time on a contract and more time nurturing their relationships and supporting their merchant partners.”

To learn more about Adobe Echosign for Salesforce, join Groupon and other EchoSign customers for a panel discussion, “How E-Signing Can Help Create a Friction-Free Business,”  at the upcoming Dreamforce conference, on Wednesday, November 20th, in San Francisco.

Click here to read more about Groupon’s use of Adobe EchoSign for Salesforce.

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12:59 PM Permalink
October 22, 2013

Sign here, there, or anywhere with Adobe EchoSign

You can sign among the trees or on the beach with the breeze. Up on a mountain top, or while closing up the shop. With Adobe EchoSign, you can sign anywhere, anytime. Instantly send, e-sign, track and file documents securely online, so you can get business done faster and more efficiently with your customers and partners, and get ahead of the competition.

EchoSign’s Sign Anywhere video is the first part of a new campaign designed to show you how easily you can sign documents anywhere, like in Northern Maine or while visiting Spain. The possibilities are endless and made easy with EchoSign’s three different signing methods: a mouse or stylus, typing in a name and hitting “click to e-sign”, or faxing in a written signature.

Recipients may e-sign with their Facebook, LinkedIn or Google web accounts, and EchoSign will automatically capture a picture and URL link to their public web identity. Don’t have access to a computer? Signing on an iPhone, Blackberry, or most other mobile devices with a web browser is simple! No Internet connection? Good news- signing offline is possible with our iOS app! Finally, if you prefer to send and sign via the old-school fax machine, EchoSign automatically provides a fax cover sheet with instructions. Once faxed in, the signed document is filed in EchoSign and a copy of the document is sent to all parties.

“At EchoSign we know how important it is to be able to do business from anywhere,”   says Erin Curtis, Director of Marketing, Adobe EchoSign. “We are using this campaign to communicate that our e-signature solution allows customers to send or sign documents no matter where they are. Paperless signing ensures a friction-free business environment.”

So whether you’re on a boat or ice-fishing on the coast, EchoSign allows you to close business quickly with a frictionless document signing experience from anywhere.

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12:47 PM Permalink
October 15, 2013

Adobe EchoSign Integration with Salesforce Identity

Today Salesforce announced the launch of Salesforce Identity which delivers proven, enterprise-class identity services at consumer scale — enabling CIOs to enable single sign-on across Adobe EchoSign, Salesforce and other Web, mobile and on-premise enterprise apps – centrally managed through the Salesforce Platform.

“We are excited to be certified for integration with Salesforce Identity. This will be of benefit to Salesforce customers who want to easily and seamlessly access Adobe EchoSign to send documents for signature, track, and manage contracts,” said Mangesh Bhandarkar, director of product management, Adobe EchoSign.

“The app explosion and BYOD has created an unprecedented amount of disruption in IT, and companies are looking to the cloud to accelerate their pace of innovation” said Chuck Mortimore, vice president of product management, Salesforce Identity. “By taking a standards-based approach to Salesforce Identity, partners like Adobe EchoSign can help companies transform the way they connect with employees, customers, partners and products.”

Adobe EchoSign has been tested, validated and documented to integrate with Salesforce Identity, making it easier than ever for IT organizations to enable critical identity and access management features seamlessly and securely:

  • Automatically enable single sign-on between Salesforce and Adobe EchoSign
  • Integration with existing directory systems, including those that are on-premise
  • Created enhanced log-in security, including two-factor authentication

To learn more about Adobe EchoSign, visit: https://appexchange.salesforce.com/listingDetail?listingId=a0N300000016ZmCEAU

To learn more about Salesforce Identity, visit: http://www.salesforce.com/platform/identity/

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12:36 PM Permalink

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