Little efficiencies add up to big improvements at NewVoiceMedia.
The company specializes in cloud-based contact center solutions, which enable organizations to handle telephone-based customer service and sales calls using only the Internet and desktop computers. With business expanding to 30 countries on six continents, NewVoiceMedia determined that it needed to switch from paper contracts to online contract signing using Adobe EchoSign.
Both salesforce.com tools and Conga Composer integrate easily with Adobe EchoSign, which helps NewVoiceMedia issue contracts for e-signature with greater speed and fewer mistakes. In fact, NewVoiceMedia strategy director Bethany Ayers says it even helped close an upsell deal with a client who had been too busy to respond.
“Once we sent the contract through Adobe EchoSign, we got it back 15 minutes later because our client could just e-sign it with his iPhone,” she says.
Adobe EchoSign simplifies and streamlines the sales cycle by increasing the sales team’s productivity and improving customers’ experiences. It also makes life easier by helping prevent lost documents and allowing access at any time from any device.
“It’s more about how much faster we can get all our business in and closed as opposed to the efficiency of each individual deal,” Ayers says.
Author: Eitan Saban, Head of Client Success