St. Paul Federal Credit Union may have only three branches in Minnesota’s capital city, but that doesn’t mean it’s not a full-service financial institution for its members. For those without convenient access to a brick-and-mortar branch, St. Paul Federal Credit Union turned to Adobe EchoSign to enable secure eSignatures.
“We realized we could save members time and money by moving to electronic loan documents,” says Chris Petersen, the credit union’s director of technology.
In search of a balance between security and convenience, St. Paul Federal Credit Union combined its thoughtful security policies with the security and encryption features in Adobe EchoSign. When members request a loan, for example, the credit union generates the appropriate PDF files and uploads them to Adobe EchoSign. Members can then access encrypted, password-secured documents from any web browser. Plus, embedded tags simplify the application process by showing members exactly where to sign.
Click to find out how else Adobe EchoSign improves customer service at St. Paul Federal Credit Union
Author: Eitan Saban, Head of Client Success