Adobe eSign Service Alert – April 26, 2016

Some Adobe Esign users are experiencing some problems logging in with legacy eSign credentials due to a change in the login page.  Affected users can log in at the URL https://secure.echosign.com/public/login.

Our operations team is currently working to restore the login page as quickly as possible. Please keep your eye on Trust.echosign.com for updates.

Adobe Document Cloud eSign Services Update– February 18, 2016

The Adobe Document Cloud eSign service experienced some slowness which may have impacted your service from 1:05 PM Pacific Time, February 18, 2016 until 1:08 pm Pacific Time, February 18, 2016.

Our operations team is pleased to report that Adobe Document Cloud eSign services has recovered fully and is stable. We apologize for any inconvenience this may have caused, and we appreciate your continued support.

Document Cloud eSign service maintenance update– Feb. 11th, 2016

We are pleased to report that we have completed the Adobe Document Cloud eSign services planned maintenance. The service has now returned to normal operation.

Document Cloud eSign service maintenance update– Feb. 11th, 2016

Document Cloud eSign service maintenance update– Feb. 11th, 2016
Adobe Document Cloud eSign services is currently undergoing a period of planned maintenance as of 5:00 PM Pacific Time, February 11th, 2016. ESign services is expected to return to standard operations at approximately 00:00 AM, February 12th, 2016. There should be no impact to customers during this period.
Please continue to monitor www.adobe.com/go/trust-dc for updates. We appreciate your continued support.

Document Cloud eSign services alert – Feb 3rd, 2016

The Adobe Document Cloud eSign service has experienced some instability which may have impacted your service levels from 3:11PM Pacific Time, 2/3/16, until 3:35PM Pacific Time, 2/3/16

Our operations team is pleased to report that Adobe Document Cloud eSign services has recovered fully and is stable. We apologize for any inconvenience this may have caused, and we appreciate your continued support.

UPDATE: Document Cloud eSign services support portal – February 1, 2016

The Adobe Document Cloud eSign services support email address has been restored as of 2:45 pm PST.

We appreciate your patience and apologize for any inconvenience.

Document Cloud eSign services support portal – February 1, 2016

The Adobe Document Cloud eSign services support email address is currently experiencing some issues as of 9:40 am PST. Support cases can be created by sending a message to support@echosign.zendesk.com.

Our Team is currently working to restore the support email service as quickly as possible. We apologize for any inconvenience this may cause, and appreciate your continued support.

Document Cloud eSign Services Alert – Jan 26, 2016

The Adobe Document Cloud eSign service has resolved a period of impacted service which may have affected some customers as of 2:40pm Pacific Time, Jan 26, 2016 until 2:57pm Pacific Time, Jan 26, 2016.

Our operations team is pleased to report that the Adobe Document Cloud eSign service has recovered fully and is stable. We are sorry for any inconvenience this may have caused, and we appreciate your continued support.

Document Cloud eSign services support portal update – January 12th, 2016

As of 1:46 pm PST the support portal is fully operational. All eSign services have returned to normal operation.

Document Cloud eSign services support portal – January 12th, 2016

The Adobe Document Cloud eSign services support site is currently experiencing some issues as of 12:03 pm PST. Support cases can be created by sending a message to support@echosign.com.

Our Team is currently working to restore the support portal service as quickly as possible. We apologize for any inconvenience this may cause, and appreciate your continued support.