Having installation issues? Start with these resources…

Many of the comments on my blog lately have been from people who are running into issues with their Flash Player installation. I’m glad you can at least find me, so I thought it would be useful to point you to some Adobe resources that you should start with if you are finding your system in a bad install state.

Checking your player version
If you want to check your current player version, go here. You will have to do this in each browser you use, because the Internet Explorer (ActiveX) plugin is different than the one used for Firefox. This page also contains a table that will tell you the latest version for your operating system so you can be sure you have the most recent version that includes any security updates.

Resources in the Flash Player Support Center
We have a number of installation technotes that can help walk you through fixing your issue. A good one to start with is the Common Adobe Flash Player Installation Issues Technote.

But if these resources really aren’t helpful, or you they simply don’t resolve your issue, we offer free email-based installation support for the player.

Some sites are telling me I need to get Adobe Flash Player, but I thought I already had it installed?
There are a few cases where the player *is* actually installed correctly but it seems like it isn’t. One of them is when a website is detecting a specific version because their content requires a particular version or higher — but their detection is a little off. For example, a website might require Flash Player 8 to view it and so it checks for that version. But it might not have been written to handle the case when Flash Player 9 is available! You can either email the webmaster of the site, or you can send it to us and we’ll contact them.

Another issue that sometimes occurs is that the Internet Explorer ActiveX is installed but only partially registered for some reason, in which case sites will detect a player installed but no Flash content displays. Possible issues and resolutions are also covered in the Common Install Issues technote here, and can often be fixed by uninstalling and reinstalling the player.

Uninstallers are available on the Support Center, or you can use Add/Remove Programs on Windows. To reinstall the player, visit www.adobe.com/go/getflashplayer.

7 Responses to Having installation issues? Start with these resources…

  1. Nate Chatellier says:

    What is the easiest way to tell the version that you are running of the stand alone Windows player? I am surprised that it’s not in the Help->About section or even the title bar itself. It’s not visible in the Windows Task Manager either. The only way that I’ve found is to start a special process viewer to find out. I wish Adobe would put this information in the Help->About menu…

  2. Nate Chatellier says:

    It should also be noted that Firefox users can install “Flash Switcher” to automatically change which version they are using if sites require a specific one: https://addons.mozilla.org/en-US/firefox/addon/3649

  3. Tim Gilbert says:

    Hi Emmy… This is kind of a random question, but could you shed any light on how the “http_accept: application/x-shockwave-flash” header sent by the browser is supposed to work? It seems to be really inconsistent across browser and plugin versions.

  4. Jack says:

    I can’t visit http://www.toyota.com and http://www.cadillac.com with Flash Player 9.

  5. Zarathustra says:

    Are we in the same universe? The Flash player 9 download isntaller that you keep referencing for FreeBSD specifically checks to see that you are NOT RUNNING FreeBSD, but Linux, before it will install.The word “FreeBSD” appears nowhere on any download page. Let me guess- when you made the Linux version available you overwrote the FreeBSD version?

  6. Hendrick says:

    Hi Emmy, I get what seems to be a never ending loop trying to install Flash on one computer here at work. I go to the download page, the info bar drops down, I accept the active x install, the Install/Do not install window pops up, I choose Install, it looks like it will install but then I get returned to the info bar drop down asking if I want to install the active x control. I have clear all temp files, set my IE security back to default, and made sure the active x prompts are checked in Internet Properties. Do you have any suggestions left for me?Thanks

  7. Ron says:

    Zarathustra,I was having the same problem as you. This Adobe link explained my solution. Hope it works for you. http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=1