Update on installation issues on the Player Download Center when unselecting the toolbar offer

For those of you who have reported issues with not being able to install Flash Player from the Player Download Center when you choose not to install Google Toolbar — we’ve fixed the problem. The problem was that some users that unchecked the Google Toolbar offer were sent into a loop and not able to install the player. The issue occurred for machines that do not send http referrer information (possibly because of personal firewalls, ISPs that block sending HTTP referrer, etc). The download center was checking referrer information to make sure the users were directed to the right landing page for Flash Player installation, and we’ve now modified it to handle this case more gracefully.

Thanks to those users who worked with our support team to gather the information we needed to find and fix this problem. This fix went live on 2/17, so if you are still experiencing the same problem please leave a comment.

4 Responses to Update on installation issues on the Player Download Center when unselecting the toolbar offer

  1. makc says:

    In that link, 1st comment mentioning the problem is dated April 16, 2007… two years ago. Wow.

  2. emmy says:

    Trust me, I’m not happy about the length of time it took to resolve it either. But as with most bugs, we needed a reproducible test case to figure out what the issue was and luckily we had a very helpful customer recently that support worked with to get to the root of the issue.cheers,e

  3. Nerida Day says:

    Hi,This probably isn’t the place to post this, but I don’t know where is and I wanted to let someone know. The version 9 zip files in the archive of older versions of the Flash Player appear to be corrupt. I can download other version okay but 9 returns a corrupt file message.

  4. Emmy says:

    Hi Nerida,We tested the download and archive, and it worked for us. Can you try purging your cache and trying again?thanks,e