by Rick Jones


March 4, 2009

The Fireworks team is actively working on a fix for the text-shifting bug and other bugs we know are causing real pain for Fireworks CS4 users. An update will be made available when we are confident that we have corrected the problems. I’ll update this post when we’re closer to having the updater available!

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  • By Roger Herbert - 2:39 AM on March 5, 2009  

    Please consider the points in the ‘Updater/Installer’ section of!

  • By facebook - 8:56 PM on March 5, 2009  

    Great! notice.

  • By bryan chalker - 7:27 PM on March 6, 2009  

    Will the updater fix the new editor – by replacing it with the older one? 🙂
    Love everything about it, except the new editor.

  • By Nathan Pitman - 12:27 AM on March 7, 2009  

    Great to hear that there will be a point release to rectify the text-shifting bug. 🙂

  • By Matt - 12:28 AM on March 8, 2009  

    Its about time. Looking forward to the fixes, good luck.

  • By Alex Roper - 11:40 AM on March 9, 2009  

    I would love to upgrade to CS4, but I can’t until it’s usable. My trial expired months ago waiting for a fix to this specific problem. How many trials have expired (will expire) waiting for this bug fix? I’m just grateful I didn’t actually pay for the upgrade yet. If I did, I’d have to demand my money back and then *maybe* repurchase it later when the text-engine issues were resolved.

  • By Adobe Gripes - 4:40 AM on March 11, 2009  

    Its too late for me Adobe, as soon as I have a spare 3 hours to suffer the CS3 installer I will be putting Fireworks CS3 back on my machine so I can actually do some work.
    You knew about this but back in December… its now March
    The fact you could even release your software with this bug shows me how utterly incompetent you are, I’m definitely going to be keeping my eyes out for a fireworks alternative in the future, or just moving over to photoshop.

  • By videoninja - 1:02 PM on March 16, 2009  

    Will the updater also include new API methods for manipulating the ATE in Fireworks via .jsf files or full-blown command panels? If I can do it with the keyboard and mouse, I should be able to do it in code…

  • By Nic - 4:30 PM on March 16, 2009  

    Please hurry with this fix, it’s driving me insane!
    Not only is my text shifting all the time but sometimes I can’t select it either.
    It’s getting to the point that I’m starting to grind my teeth together now.

  • By Francesc Esplugas - 8:17 AM on March 18, 2009  

    I called Adobe Spain and they told me that the trial versions on the site are always buggy to make users buy the software. I was shocked when I hear that, so I asked the sales guy to repeat that again, and he did.
    I would buy that software, but only when it’s usable, at this moment I’m working with the trial.

  • By Mark Kennerley - 3:47 AM on March 25, 2009  

    Can’t wait for a fix for this starting to drive me mad, just noticed today that the Justified Alignment has bugs to.

  • By Mark Kennerley - 3:49 AM on March 25, 2009  

    Can’t wait for a fix for this starting to drive me mad, just noticed today that the Justified Alignment has bugs to.

  • By zoraxine - 9:04 AM on March 26, 2009  

    what could I say to reply this post? thanks for your interesting, but this is a damage for my business, for my job, for my time… I miss macromedia team, it could be that without a trust company as you became, you should be more carefull to deliver new releases!!!!

  • By xavi - 4:41 AM on March 30, 2009  

    sorry to say this but
    1- ADOBE is not listening to us !(only money !)
    2- the fireworks update , needs ONE year ?!!!
    3- all CS4 programs are veeeeeeeeeeeeeeeeeery buggy !
    4- i used macromedia fireworks since the earlier vertions,but since the cs3 ….it becames very buggy program !

  • By xavi - 4:51 AM on March 30, 2009  

    sorry to say this but
    1- ADOBE is not listening to us !(only money !)
    2- the fireworks update , needs ONE year ?!!!
    3- all CS4 programs are veeeeeeeeeeeeeeeeeery buggy !
    4- i used macromedia fireworks since the earlier vertions,but since the cs3 ….it becames very buggy program !

  • By THEY design - 9:43 AM on March 31, 2009  

    Me and 20 other designers are working on a flagship product for a Fortune 100 company and this Fireworks bug is obliterating our productivity. If this fix is not released before the end of April we’re all going to have to move back down to CS3, but you’ll get to keep our money. Get it together over there, people depend on you and pay you well.

  • By nana - 6:18 PM on March 31, 2009  

    Finally, I’ve been waiting for this.
    Hope there where a better way to give stronger feedback for you to fix this sort of problems much faster.

  • By Zac Evans - 9:46 PM on March 31, 2009  

    Absolutely massive fail on Abobe’s part, not only do i get so damn irritated by this bug, fireworks CONSISTENTLY crashes on my system, i get massive out of memory failures rsulting in loss of work (4gb of ram on a quad q6600). GET IT TOGETHER ADOBE!!!!

  • By Webhamster - 12:05 AM on April 6, 2009  

    Did Adobe do no beta testing at all or did you just ignore your beta testers?
    These bugs are so serious that it is impossible that they where not found during testing.
    I’m using a cracked CS3 since CS4 is completly unusable. Since Adobe is only interested in our money there will not be coming any of mine your way for a while. If with CS5 Adobe shows a little respect for its customers again I’ll consider buying CS6.

  • By Niels Wijers - 11:47 PM on April 6, 2009  

    How long should this take, im really waiting on this one
    keep it up adobe

  • By russellx - 4:27 PM on April 9, 2009  

    Looks like I’ll be sticking with Fireworks 4 in classic mode on my spare machine. This sucks… I thought to myself “Yes! Finally I get to update the the new Fireworks!” Now this… does Adobe just have something against this product or what? They are treating this program like their unwanted step-child.
    Well, I’ll tell you one thing. I’ll never switch to Photoshop for web graphics. I’ll run Fireworks 4 on my spare machine but I’ll never use Photoshop unless they name it Photoworks and it has all the abilities of Fireworks.
    By the way… I hope they’ve buried Image Ready along side Pagemaker and never dig it back up.
    R.I.P. Macromedia.

  • By Gary Bastoky - 9:41 AM on April 10, 2009  

    As upset as I am about CS4 not being ready for prime time (I uninstalled it and went back to CS3), it’s hard to blame an entire company for something like this.
    Having worked as a designer in the software industry for more than 20 years, I’m sure that every member of the Fireworks team worked long and hard to get this out the door. Sometimes software gets released based on a marketing decision (like a suite, for instance), and individual groups have to meet an arbitrary deadline. Often a development manager must make a call on how many bugs are acceptable (ALL software has bugs to some degree — I don’t think there is such a thing as 100% bug free software). But given that marketing hit the streets long before the product was ready, it had to go out as is.
    The text editor probably worked fine on their test machines, but now that it’s out there in the real world, where there are a gazillion combinations of hardware/software, it’s being real-world stressed.
    I don’t work for Adobe and I’m not defending them, but sometimes when I read the flamemail-like comments I see on blogs, it seems that people have a concept that every company that does something not to their liking, is running some kind of big conspiracy. That’s not possible. There are too many people involved who are trying to create what they see as a great product. Really.
    Looking forward to the fix. Thanks for keeping us up-to-date.

  • By Tim Wilson - 11:14 PM on April 18, 2009  

    Glad to hear this.
    Fireworks CS4 has been a bit disappointment, it is a real embarrassment for Adobe that it even was released.
    The text position bug is so big and causes so many problems, I really can’t believe you guys didn’t rush out a fix for that.
    The problem I have is that no other product on the market provides similar functionality to Fireworks. It is the only product I feel conformable designing Websites and UI in. If there was some competition I would have left long ago, but with out anywhere to go, I am left to say, good luck finding the bugs and HURRY UP ALREADY!

  • By Matthijs - 12:31 PM on April 20, 2009  

    Can you please give the fireworks community some kind of info of when you are planning to release the update? It has been seven weeks!

  • By Justin Garrity - 9:01 AM on April 27, 2009  

    When you say “almost”, what do you mean?
    a. two months
    b. four months
    c. one year
    d. no one is actually working on this

  • By Francesc Esplugas - 5:42 AM on April 29, 2009  

    Eight weeks and counting.

  • By Jason - 9:14 AM on April 29, 2009  

    I concur with Matt, any progress updates available? The text-shifting bug is THE number one headache I have to endure everyday. I waste so many hours correcting layouts before I can send them to clients.
    An update would be appreciated for us loyal users.

  • By Max - 11:30 PM on April 29, 2009  

    Noticed several more bugs running Fireworks CS4 trial on Vista Business 64. Here they are:
    1. Sometimes when opening Fireworks PNG source file, “layers” palette is empty. You need to close open documents and reopen them to access layers.
    2. If you have complex artwork with multiple objects overlaying one another, some objects have blend modes and gradient masks, then often you encounter problems with exporting images. Fireworks fails to render properly all these objects and in exported image you’ll see abrupt gradients, different colors like some blend modes are perverted. “Image Preview view” shows the same distorted artwork as exported image.
    This is really annoying, because when you finished your work and ready to export it you discover you need to tweak some objects to mimic previous appearance so the Fireworks could export them without spoiling.
    3. When opening PSD Fireworks discards masks applied to bitmap objects.
    4. Sometimes objects on the canvas disappears or becomes partially hidden. Usually it happens with objects that have live filters applied to them. You have to hide this object, then switch it back on, then it looks ok.
    5. Hot keys only work in English keyboard layout. For example if you need to type some Russian text you have to swith to English, press “T”, switch to Russisn, type in the text, hit “Esc”, swith back to English, hit “V”. Consumes a lot of time when working with texts. As far as i know Fireworks is the only Adobe application that suffers from such bug. Please please fix it.
    6. If in Windows Explorer you open a file with Fireworks and then click “Save as” Fireworks saves the file NOT in the same folder from where it was opened. It saves it in the last folder Firewors worked with. It takes much time browsing folders if you work with multiple files. Once again Fireworks is the only Adobe application that suffers from such bug. Other programs save file in the same folder where it was opened.
    7. If you apply “Life Filter” to an object, for example Glow filter and then apply a vector mask to this object, you’ll notice that Live filter is not properly masked. Looks like live filter is applied to a masked object, not a mask applied to an object with filter how it was done. You have no other choice but only flatten the object with applied filter and then mask it.
    In general, development team did a lot of work, implemented many new features. But with this release Fireworks becomed slower, consumes more PC resources. It runs slowly on Core Duo T9400 with 4 gigs of ram. Many of old bugs from previous version where not fixed + some new appeared.
    Looks like the main goal was to stuff Fireworks with new features. It’s speed, stability and usability were less taken care of. But these 3 are crucial to the end users. I think they will not have reasons to upgrade unless bugs are fixed.
    Thank you.

  • By Tim Wilson - 7:09 PM on May 3, 2009  

    Seriously guys, the text moving issue is causing me so much grief I really need a solution on this…
    Any sort of emergency patch just for that would be good. ANYTHING PLEASE PLEASE PLEASE PLEASE PLEASE!!!!

  • By Sunrise Marketing - 7:24 AM on May 5, 2009  

    Hi Adobe Fireworks Team.
    I’ve been using your product since Macromedia Studio MX, and have been happy with it up until CS4. Now the program always crashes on startup, so I feel as if I have been robbed of several hundred dollars. Is there a patch or fix so that the darned program will actually run? This machine is fairly new (under 3 years old) and runs all other adobe products simultaneously, so I have a hard time understanding what could be wrong with the Fireworks CS4 release. I have never recieved any kind of support for the many times I have sent in error reports for all of the many times it has crashed on me. I hope that I can use your program again in the future, but my patience is wearing thin. Thank you for your time.
    The Staff at Sunrise Marketing

  • By Sarthak - 11:31 AM on May 18, 2009  

    @Sunrise Marketing
    Can you try installing the updater for Fireworks CS4 and confirm the results?
    The updater addressed that issue you are facing.

  • By Adobe Thief - 10:34 AM on August 18, 2009  

    I steal their software because this company doesn’t care about anything except MONEY! Customer support sucks!

  • By Adam Friedman - 12:21 PM on September 16, 2009  

    These people shouldn’t be sleeping more than 4 hours per night until they go in and fix the application, Fireworks — you know, the one we purchased for a pretty penny?
    Adobe Fireworks CS4 is one of most unstable pieces of junk I’ve ever had the torture of using. I used Fireworks 8 without a hitch for three years, and my company upgraded to CS4, and now the app crashes or freezes up constantly. This thing is riddled with bugs. It is so shocking that a company can charge enterprise-level prices but not provide enterprise-level stability for its software.
    FW CS4 is also a memory hog. At this moment I have a single file open that contains five states with a canvas of 1200×2000, and perhaps 30MB of uncompressed image data, no serious filtering effects applied, and 20 text layers in total. Guess how much RAM that Windows Task Manager reports FW is using?
    ~400MB. Nearly half a GIG.
    Is Adobe becoming the next Microsoft?

  • By William Daniels - 7:21 AM on September 25, 2009  

    – brain dysfunction … i need color cues to navigate and find my way around in a dos black screen world please get the guys to address this issue in future versions …

  • By John Axne - 4:41 AM on November 10, 2009  

    As Adam mentioned above, I have been running into a ton of memory issues with CS4. (Vista 64) I’ve got 12GB of RAM on my DELL and still it runs into the infamous “An internal error has occurred” if too much is open or other strange things happen like it getting caught in some strange loop when trying to apply a filter.
    I too have been using Fireworks since its inception by Macromedia. CS3 and CS4 is when things started to get a little hay wire.
    Take a cue from Apple’s Snow Leapord….make it stable and fix some bugs before you throw a ton of features into it. All of those features aren’t worth anything if you can’t run the program.

  • By Dumb & Greedy Bastards - 11:52 AM on November 18, 2009  

    Adobe and the money suck big time as do their products because of the money they want for shareholders. Also because of the drunk & drug idiots they hire that graduated because the schools needed the room to make more money.

  • By Jeff Noyes - 12:37 PM on November 18, 2009  

    Brilliant product. Can’t believe how awesome fireworks can be.
    Horrible team. The product manager should be fired. I’ve honestly considered take legal action against you because of the money I’ve lost due to crashes. If it’s not fixed soon, I just may take this route.
    Will definitely be looking for an open source alternative.

  • By paris Nattboy - 8:31 AM on March 10, 2010  

    I have noticed some additional bug like behavior:
    1 – Masked images shifting (mask staying in place)
    2 – Masks disappearing
    3 – Program crashing
    4 – Exporting to PDF over saturates color (with or without compression)
    5 – Exporting to PDF makes text blurry and uneven in color (w or w/o compression)
    Is anyone else having these problems?

  • By Jake - 12:36 PM on April 28, 2010  

    Just upgraded to
    Still the same problems – application crashing, text editing and some other operations take unreasonable amount of time. Hello, developers, what are you paid for???

  • By Nick - 2:35 AM on January 4, 2011  

    I am continally being ground down by Fireworks CS4.

    1) I have been using Fireworks CS3 over Christmas and it runs like a dream on an 8 year old PC,

    2) but CS4 on a 2 year old machine is just carnage. It crashes at best twice a day and at worst 20 times a day. It is NOT ACCEPTABLE!!! and using CS5 as an upgrade is also NOT ACCEPTABLE. Please patch CS4 ASAP