by Takashi Morifusa

Created

April 27, 2011

Thanks nakis-s.info for sharing information

Some customer suffer from “Could not Launch” problem with “An internal error occurred.” on Fireworks CS4 on Window.

Please delete “Fireworks CS4 Panel Prefs.xml” and re-launch application. This could solve the problem.

 

The file location is:

Windows XP:
[Drive C:]\Documents and Settings\[username]\Application Data\Adobe\Fireworks CS4\[language]\Fireworks CS4 Panel Prefs.xml

Windows Vista or Windows 7:
[Drive, C:]\Users\[username]\AppData\Roaming\Adobe\Fireworks CS4\[language]\Fireworks CS4 Panel Prefs.xml

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COMMENTS

  • By Jaime Creixems - 11:20 PM on April 27, 2011  

    Great! thanks, any idea where this file might be on a Mac?

    By the way I love to see you guys are blogging more frequently. The Fireworks community is bigger than can be thought and we’re desperate to get in touch and keep expanding.

    I would like to reccomend a blog from a Fireworker who’s always publishing great tutorials and resources: http://www.vart.io/

    • By Takashi Morifusa - 9:56 AM on April 28, 2011  

      Thanks for the comment.

      For Mac the same Panel preference location is:
      HDD > User > [username] > Library > Preferences > Adobe Fireworks CS4 > [Language] > Fireworks CS4 Panel Prefs.xml

  • By Thierry Lorey - 7:02 AM on April 30, 2011  

    Hi Takashi,

    Hi the delete of the Panel Prefs.xml file worth for Fireworks CS5 and higher?

    • By Takashi Morifusa - 11:28 PM on May 2, 2011  

      I haven’t heard the problem occurs in Fireworks CS5 so far. We address CS4 bug already. If somehow someone encounter this problem in CS5, please let us know.

      Thanks,
      Takashi

  • By Yuri Ribeiro - 10:31 AM on July 29, 2011  

    This same problem but with Fireworks CS5 but the same solution also worked with the CS5.

  • By start_to_disspoint - 12:20 AM on February 4, 2012  

    YES now happened on Fireworks CS5!
    Start to feel disappointed with Adobe product.
    Try the solution by deleting: [Drive, C:]\Users\[username]\AppData\Roaming\Adobe\Fireworks CS5\[language]\Fireworks CS5 Panel Prefs.xml

    and even the whole
    [Drive, C:]\Users\[username]\AppData\Roaming\Adobe\Fireworks CS5

    once relaunch, FW will recreate the structure of those folders again.

    STILL same problem and message displayed.

  • By English - 6:58 AM on February 14, 2012  

    This worked for me – thank you! (CS5)

  • By Alice - 8:42 AM on February 29, 2012  

    I have the same problem with my cs5.1 software and I don’t know how to stop it if it helps i still have cs5 installed on my computer.

    Please Help

  • By Nic Cohen - 2:28 AM on July 30, 2012  

    This worked wonders, thank you!

  • By Nic Cohen - 2:40 AM on July 30, 2012  

    Brilliant

    Thank you!

  • By Simon Ringsmuth - 7:22 PM on January 25, 2013  

    This same issue is happening to me, on OSX Mountain Lion running FW CS5.1. I have tried deleting the preferences as stated, but it still won’t open.

  • By Bmeehan - 6:03 PM on February 18, 2013  

    This works!!! Thanks!!

  • By Haea - 3:49 PM on August 8, 2013  

    Works great