Posts tagged "troubleshooting"

[Unexpected File Format] Error | Opening Flash files | Flash Professional CS5.5

You may encounter errors when you attempt opening or saving files using Flash Professional CS5.5. This article explains about the errors and Flash CS5.5 updater released to handle such errors.

Firstly, here’s a list of all forum threads that were posted reporting similar issues:

ISSUES FORUM POSTS
“Flash cannot parse this document” http://forums.adobe.com/message/3564708#3564708
http://forums.adobe.com/message/3621958#3621958
“Failed to open document” error when trying to open file” http://forums.adobe.com/message/3593589#3593589
http://forums.adobe.com/message/3638332#3638332
“An error occurred opening file…” error when trying to open file http://forums.adobe.com/message/3593589#3593589
“Failed to open document” http://forums.adobe.com/message/3603110#3603110
http://forums.adobe.com/message/3615190#3615190
Unexpected File Format. Unable to open a file http://forums.adobe.com/message/3714690#3714690
http://forums.adobe.com/message/2892610#2892610

Solution

To address the above problem, Adobe released an updater for Flash Pro CS5.5 (version 11.5.1). This solves the issues related to XFL file corruption.

Adobe Update Description
9/15/2011 – This updater contains fixes for opening and saving some Flash Professional files (FLAs) in CS5.5 and other bug fixes.

Known Issues with the Adobe Updater

• CS5 & CS5.5: symbol saved in XFL format (compressed or uncompressed) is corrupted if its name has special character.
• Window only: XFL Compressed: Data loss when saving to a file with hidden checkbox checked in the Window OS properties dialog.
• Window only: XFL Uncompressed: cannot save fla error when saving .xfl fla with hidden checkbox checked in the Window OS properties dialog.
• (Win Only ) Unable to save a file on Network / desktop once we get unable to save error message while saving a fla to xfl 2nd time.

Recovering the damaged  or corrupt files

  1. Change the extension of .fla to .rar.
  2. Open it using the WinRAR application.
  3. Winrar throws a warning stating that you attempted to open damaged archive, you can safely Ignore the warning.
  4. Go to Tools->Repair Archive. This ensures that the archive and hence, the FLA is repaired.
  5. Change the extension to .fla.

Known issues in Flash Professional CS5.5

Here’s the complete list: http://helpx.adobe.com/flash/kb/known-issues-flash-cs5-5.html

Flash Professional CS6 | Publish to AIR | Errors | Failed to install AIR Application

If you are using Flash Professional CS6, you may encounter the following error when trying to install an AIR app published from Flash.

“This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.”

 

 

 

 

 

 

 

 

 

Publishing to AIR – General Introduction

Helpful Links – http://helpx.adobe.com/content/help/en/flash/using/publishing-adobe-air-desktop.html

Problem Reason

The above problem arises when the same application is exported with different certificates and the new air application which is being installed conflicts with the old one.

Steps to resolve the above issue -

SOLUTION 1

Verify if the AIR application you were trying to install is already present on the system. To do so:

  1. Search for the application from its APP Name which is specified in the “AIR Settings” dialog and make sure that the application is completely uninstalled from the system.
  2. Install the AIR application again.

SOLUTION 2

Change the Application ID (APP ID – App ID is the identifier string for the application) in the Application Settings of the AIR Application

  1. Change the ID of the application in the application xml file and install it as a brand new app as if it had never been installed before.

Helpful Link – http://helpx.adobe.com/content/help/en/flash/using/publishing-adobe-air-desktop.html#creating_air_application_and_installer_files

SOLUTION 3

Create a new certificate for the AIR application. Steps for doing so:

  1. On the Signature tab, make the following settings:
    Certificate: Point to another valid AIR code-signing certificate or click the Create button to create a new certificate. Enter the certificate password in the Password field.
  2. Use this brand new certificate for signing the AIR application.
  3. Compile the App with the new certificate.

Helpful Link – http://helpx.adobe.com/content/help/en/flash/using/publishing-adobe-air-desktop.html#signing_your_application