Upgrading and reinstalling the Adobe Community Help Client (CHC)

Hi all,
Over the past few months, I’ve spent a lot of time talking to internal and external customers about Adobe Community Help. Some of the people I’ve met have complaints about the CHC not working (a common issue is that context-sensitive help is broken) and in many cases, this is because they have an old version. In particular, customers who were in either the Flash Builder prerelease or the CS 5 prerelease will have context-sensitive help issues and can have trouble updating.

The current CHC release is 3.2.0.610 (one customer I spoke with last week was still on 2.6.1.14!)

In most cases, the CHC prompts you when an update is available. However, if that isn’t working, follow the instructions on http://kb2.adobe.com/cps/842/cpsid_84215.html to uninstall and reinstall the CHC AIR application.

If you’ve been unhappy with the CHC, I ask that you please upgrade and try it out again. There are a lot of new features and I think you’ll be happy with all the improvements.

Best regards,
Randy Nielsen
Senior Content and Community Manager
Adobe Systems Incorporated